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May 2024 by Raquel D.
Nothing is quite so annoying as ordering something you want and driving away with something you won't eat. Even after correcting the cashier about what I wanted at her window, they still managed to give me the wrong thing at the second window. It didn't help that she was rude and treated my request like an imposition. Disappointing. To be clear, I am taking the time to write this because of how they treated me, not because of a simple mistake. One is reasonable, but the other is not.
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April 2024 by Lupe Garcia
Customer service deteriorated so much they need new managers and workers asap. The morning shift is highly unorganized the microphones were not working or functional which created a back up. The manager a older lady says rudely pull up to the window meanwhile another woman who should be wearing a hair net opens the window eyes rolling asking rudely what do I want? It's 5 a.m ;surely not to encounter a a middle aged fast food worker who is clearly unhappy with her employment choices. I wanted food and a coffee. Instead I got to engage with 2 of the most unprofessional , besheveled & unorganized customer service representatives that McDonald's has to offer. So as I am waiting I am approached by a homeless woman who is shouting her order with me as if I am paying or we are together which was absolutely rude. There was another manager who was there that didn't even make time to see about my legitimate complaint. I tried to wait but I wasn't going to argue with a worker I wanted to speak to management. The woman who was mid life was too old to be that uneducated about bad customer service. She continued with being argumentative & still unorganized. The main issue was with why was the microphone not working, why did we have to pull to the last window to take our orders & if they are not open at 5 a.m state that. I waited in line patiently until the very end inwhich I asked to speak to a manager. Then instead of the workers going & getting him they stood at the window arguing with me. I⁹ clearly see why they have fast food jobs at their age. It's showed their inability to maintain professionalism in the face of an unsatisfied customer. They began to be absolutely disruptive to the work environment & business establishment. I would never employ anyone who can not control their anger or mouth. There is a time and place for everything but the workplace is not as such. Over the years the area has deteriorated & isn't safe to stop even in the drive thru. These workers need to be better trained at this specific location and morning shift. This isn't acceptable behavior or representation of McDonald's multi billion dollar business. I did try to call the location but the phone number was not working . The entire situation is very unprofessional and unsatisfactory by all means. There was a line that accumulated and one person at the window in front of me. The worker opens the window and tells me pull up but clearly I could not. Then there was vehicles behind me that didn't even place orders yet. The entire situation could have been fixed if someone turned the microphone on. The woman who came outside to tell us move up wasn't doing anything except walking around and talking unprofessional to customers.
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April 2024 by josue ezequiel pineda diaz
They sucks at the drive thru! Really disappointing
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April 2024 by Oscar Ramirez
We went, twice....Before, they got strict...? That was one of my, morning coffee, spots. I chilled at...
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April 2024 by Cesario Betancourt
Rude, loud people, seem like they hate there job.
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April 2024 by Anthony Tesche
Quick and easy...grabbed me a sausage biscuit and out the door in under 2 minutes
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April 2024 by Raf Rubio
? bad experience if you have to use the bathroom you got to buy something, I m glad I had bought something otherwise I would have an accident. ??♂️ good customer paid somebody else ,poor situation.
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April 2024 by YourEditor 15O
Nuggets were hot and fresh.
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March 2024 by Carol Sorola
I asked for an ice coffee that was less than $3 and they made me wait at the 3rd window for one item… which took 10 minutes for me to get. Ridiculous.
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February 2024 by Michael Floyd
I really enjoyed my self it was my first time to eat at McDonald's in over 20 years the staff were very friendly an they welcomed me back I told them my story it was clean and the food was
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February 2024 by leo martinez
I ordered 40 nuggets, 2 basket of fries and 2 cheese burger in drive thru. They stuffed everything in 1 bag almost spilling out. Plus when I got home I opened the boxes and counted only 31 nuggets were served in my bag.
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February 2024 by victor manuel gonzalez cantu
There is always quality at McDonald's....
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December 2023 by Ian Strack
This might be the best McDonald's in the whole city. Everyone is super nice and my order is always perfect. Amazing! God Bless Ya'
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December 2023 by Latanya Cousin
Give them no stars order my food online never received it and made to spend more money food cause they told me the didn't see my order and their boss was going to look at my phone and say they given free food if the just looks at my order and fill it and I never received my refund yet
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December 2023 by Thurman Austin
I asked for fresh nuggets not the ones from this morning. Stale dry nuggets on my lunch break and the audacity to take phone off hook to not hear customers complaints is unprofessional. This lunch sucks just like the
