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January 2024 by Renee S.
Came by on a Friday to look at a car. spoke with the associate and did a through look. Liked the car. Contacted them on Saturday saying I was interested to purchase. Received the total drive out price and was ready to go. They were closed on Sunday so went by after work on Monday to purchase. Sat down and then was told it was sold and nothing they could do. I just left. Spent time and effort driving out there twice just to get nothing. This is either a shady place or just very poorly run! Better places to spend your money in Houston!
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December 2023 by Tyler T.
Came into this dealer to look at the GLS450 and compare it against other full size SUV. We were greeted by Mr. Frank Wang and he was very generous and willing to show us couple GLS450 to test drive them and even explain some features that weren't available on other full size SUV. Long story short the deal went through(meaning successful) although the trade in was a lost in value. Later we headed into the finance department and was greeted by Mr. Ali who helped us out and explained what kind of warranties was needed to help us out. Overall, it was a wonderful and great experience at MB Greenway. (November 2023)
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December 2023 by Braden C.
They sold me a lemon! DO NOT BUY A CAR FROM HERE. 2020 Mercedes E-class with 25k miles and allegedly no history of accidents or major repairs needed, and of no fault of my own, it has been needed to be taken to the shop 4 times in 4 months for: engine leaking oil (TWICE), battery death, and alternator failure. It's still in the shop currently for the alternator and who knows, maybe more is broke! Absolute joke.
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December 2023 by Kristine H.
Not supposed to insult competitors to try to make a sale. Very tacky. Especially via flyers!!! Mercedes as a brand wouldn't approve of this operation (check practice of sales person named O'Banion) Class up!
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December 2023 by Justin H.
I can see why this crap dealership only has 3 start reviews. They are handing out these flyers with their business cards. As a Tesla and Mercedes owners. It's time to sell the Mercedes. Time to fire your sales team. It's called tiny pp syndrome. Mercedes can't fix a recall with an OTA update. If you have to use lies to sell a product then you either suck as a salesperson or the product just plain sucks. So which one is it?
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November 2023 by Mateba M.
I needed a new car and was deciding what to get and how much to pay. Brad reached out to me as soon as he got to work. He made the whole process run smoothly. It was an enjoyable experience! I rate Brad B's customer service in the top 1% of car salespersons. Thank you, Brad!
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November 2023 by Brasha L.
Very racist they don't even try to help you out or anything instead of trying to help you get the vehicle you want they try to get you in a vehicle they want you to have .
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October 2023 by Marisa G.
Jose Garcia was amazing! Had the best experience with him, he always made sure I was taken care of. Rhett San Angelo was also included in the buying process and was great to work with. Whole buying process was seamless and easy!
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September 2023 by Gary R.
The service I received by Service Mgr Chuck Cartwright and Service Advisor Ernesto EXCEEDED EXPECTATIONS!!! They quickly diagnosed a problem and completed the repair in a couple hours. I'm grateful for the courtesy.
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September 2023 by R J.
EVERYONE PLEASE READ THIS..........DO NOT BUY ANYTHING FROM MERCEDES GREENWAY. I went and test drove a 2018 Mercedes, everything was fine, Told salesman Frank that I needes to disscuss with my husband. I came back two days later and test drove same car again. Again everything was great with the car. That evening I came back with my husband so he could see the car again as we were both looking at and being in the car everything was great. We decieded to buy the car. The dealership took the car to fill up with gas and wash the car. We signed all the papers, we pay our down payment get the keys my husband leaves in our car and heads back home. I get in our new 2018 Mercedes and look at the windsheild and there is a crack right in the middle of it. No way to miss seeing it. I get back out of car go inside to tell them about the windshield being cracked and could not believe what Frank as well as his boss Micheal Stahl said to me. They would not do anything. NOTHING to fix thier mistake. I never even left thier parking lot. The ink was still wet on our contract. I owned the car for all of 3 mins and they would do NOTHING. So I used thier own clause to get out of the contract and gave them back thier keys. It took me over week and several trips to the dealership to finally get my down payment back. Sitting here writing this I am still floored that they treated us in this manner. It was 100 percent thier fault and none what so ever on ours. Everyone read this and remember this. Imagine what would happen if you needed something major fixed. No way would they ever live up to their warranty coverages for the car. STAY AWAY FROM THIS DEALERSHIP. WISH I COULD GIVE THEM LESS THAN ONE STAR.
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August 2023 by abdul jaka
Great salesperson efficient helpful.
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August 2023 by Tamiko L.
My experience at Mercedes-Benz Greenway of Houston was absolutely phenomenal! Let me tell you about Elhadji Mbaye, aka El - he's not just a salesman, he's a superstar! Patient, kind, and always looking out for my best interests, El has now guided me through the purchase of three luxurious Mercedes-Benz vehicles, and I've never been anything less than thrilled. He's a walking encyclopedia of knowledge about these cars, and his commitment doesn't end after the sale - he's there to answer my questions and ensure I'm ecstatic with my choice! And then there's Elizabeth, the financial officer - what a delight! From the moment we met, she made me feel so comfortable. No high-pressure tactics, just pure professionalism and a genuine desire to make things smooth for me. Elizabeth's approach put my mind at ease during the financial process, and I couldn't be happier with how everything turned out. If you're on the hunt for a new Mercedes-Benz and an experience that will leave you jumping for joy, Mercedes-Benz Greenway of Houston with El and Elizabeth is where you need to be. Trust me, you won't be disappointed!
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July 2023 by Jay R.
Customer service the the number one attribute I look for when purchasing an expensive vehicle. I work with salesman, Sam Mirza, who is highly knowledgeable of the entire Mercedes line, very responsive to my calls, always professional and available to answer any questions I may have. This is a huge part of the buying experience, which seems lost on many dealerships. I go to Mercedes Greenway because I trust my sales guy. If it weren't for that personal relationship i might very well go elsewhere. I have also found the the entire staff, including service personnel to be top notch.
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July 2023 by Desmond M.
I went in after getting a bank pre approval to look at a 2016 Toyota 4Runner Limited listed at $34000. The dealer not only reran my credit after asking him not to. He refused to sell me the car because they could get more for it elsewhere or ship/sell it overseas. Shady place!
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July 2023 by Howard H.
It took forever to get my license plates, kept getting the run around from the managers. Very unprofessional, Sewell is much better for service and professionalism. I would never use these guys again. H Hood
