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November 2023 by Jeannette Beezley
Top notch service from the entire team. I am new to the area and needed immediate service on my Mercedes. I am so fortunate to have found this dealership. From the first phone call to pulling into the service center, the same day, I was treated like a member of their family. I recommend this dealership for all your needs. I will only be dealing with this dealership for service and purchasing my new Mercedes while in the Houston area.
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November 2023 by Mateba M.
I needed a new car and was deciding what to get and how much to pay. Brad reached out to me as soon as he got to work. He made the whole process run smoothly. It was an enjoyable experience! I rate Brad B's customer service in the top 1% of car salespersons. Thank you, Brad!
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November 2023 by Brasha L.
Very racist they don't even try to help you out or anything instead of trying to help you get the vehicle you want they try to get you in a vehicle they want you to have .
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November 2023 by Tyler T.
Came into to look at the GLS450 and compare against other full size SUV. Mr. Frank Wang was very generous and showed us couple GLS450 and explained some features that were new on the 2024 model. Long story short the deal was successful offered a good value for the trade and headed to the financial department and were met by Mr. Ali who was very nice and assured us about buying some warranties, etc. Overall, we had a great experience and highly would stop and ask for Frank as your sales consultant.
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October 2023 by Marisa G.
Jose Garcia was amazing! Had the best experience with him, he always made sure I was taken care of. Rhett San Angelo was also included in the buying process and was great to work with. Whole buying process was seamless and easy!
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October 2023 by l
Had a blast coming here! Went with my brother to go check out a car and the wide selections they offered didn't disappoint! Loved the staff and how they allowed me to snoop around and admire the cars they had to offer. Wouldn't mind coming back again!
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October 2023 by Neo Restrepo
We had an outstanding experience from the beginning till the end at Mercedes-Benz of Houston Greenway. Dominique, our salesperson, was very professional throughout the process. There was no pressure, just pure professionalism, which made the experience very enjoyable. We highly recommend Dominique to anyone looking to purchase a Mercedes at Mercedes-Benz of Houston Greenway. Great job, Dominique!-Cristina & Neo Restrepo
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September 2023 by Gary R.
The service I received by Service Mgr Chuck Cartwright and Service Advisor Ernesto EXCEEDED EXPECTATIONS!!!They quickly diagnosed a problem and completed the repair in a couple hours. I'm grateful for the courtesy.
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September 2023 by Tari Fred
We were at this dealership 09/16/23. We had a horrible experience with the manager. I was not comfortable with the fact that you guys were pitching 2 buyers against each other. We were trying to purchase a hybrid GLE, we got there first, an hour before the second customer walked in. We waited patiently to see the car, then when we were finally seated a second sales person came for the keys. Why were you guys not respectful of our time? You also weren’t patient enough to see if we would qualify for the car before pursuing a second buyer? You should be honest/upfront with your customers instead of wasting valuable time, so they know you’re selling your cars to the highest bidder. The most annoying and embarrassing part of the whole process was him (the manager) walking back to say the other guy purchased the car oh and he even purchased 2. We wasted 3 hours of our time at this dealership. No offense to our sales guy Isaiah, I think he was respectful and considerate. We ended up buying the same car for a better deal at the woodlands location. I will never come back to this location again!
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September 2023 by Russell Robinson
It was a pleasure working with John Nguyen. He absolutely did everything he could to take care of anything requested. I bought the car unseen but he was very accommodating to provide all photos to me via e-mail. I am very pleased with the car and the opportunity to meet and work with John.
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September 2023 by Jennifer Oatis
Darrell Babineaux gave me and my husband an amazing experience and it means so much to us to finally get the car of our dreams. Usually buying a car is a headache but he made it easy!! He was upfront, honest, and played NO GAMES. He got it done and we are forever grateful ?
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August 2023 by Goodson O
Good dealership and their customer service is top notch. Ask for Victoria or Ismail, they treat you well and provide all the information you need. I love the BMW 330i I got from their dealership, beautiful and responsive car. Good service and very attentive staff. Overall I had a smooth process with them.
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August 2023 by Tamiko L
My experience at Mercedes-Benz Greenway of Houston was absolutely phenomenal! Let me tell you about Elhadji Mbaye, aka El – he’s not just a salesman, he’s a superstar! Patient, kind, and always looking out for my best interests, El has now guided me through the purchase of three luxurious Mercedes-Benz vehicles, and I’ve never been anything less than thrilled. He’s a walking encyclopedia of knowledge about these cars, and his commitment doesn’t end after the sale – he’s there to answer my questions and ensure I’m ecstatic with my choice!And then there’s Elizabeth, the financial officer – what a delight! From the moment we met, she made me feel so comfortable. No high-pressure tactics, just pure professionalism and a genuine desire to make things smooth for me. Elizabeth’s approach put my mind at ease during the financial process, and I couldn’t be happier with how everything turned out.If you’re on the hunt for a new Mercedes-Benz and an experience that will leave you jumping for joy, Mercedes-Benz Greenway of Houston with El and Elizabeth is where you need to be. Trust me, you won’t be disappointed!
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August 2023 by Tamiko L.
My experience at Mercedes-Benz Greenway of Houston was absolutely phenomenal! Let me tell you about Elhadji Mbaye, aka El - he's not just a salesman, he's a superstar! Patient, kind, and always looking out for my best interests, El has now guided me through the purchase of three luxurious Mercedes-Benz vehicles, and I've never been anything less than thrilled. He's a walking encyclopedia of knowledge about these cars, and his commitment doesn't end after the sale - he's there to answer my questions and ensure I'm ecstatic with my choice!And then there's Elizabeth, the financial officer - what a delight! From the moment we met, she made me feel so comfortable. No high-pressure tactics, just pure professionalism and a genuine desire to make things smooth for me. Elizabeth's approach put my mind at ease during the financial process, and I couldn't be happier with how everything turned out.If you're on the hunt for a new Mercedes-Benz and an experience that will leave you jumping for joy, Mercedes-Benz Greenway of Houston with El and Elizabeth is where you need to be. Trust me, you won't be disappointed!
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July 2023 by Douglas Annison
This is a World Class dealership! Every person I ran across here was friendly and professional. The Yukon Denali I purchased was pristine, and priced fairly. I walked in, purchased the vehicle, and left under 2 hours. I highly recommend Mercedes Greenway!
