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April 2024 by Maurice Pinder
Marie was very helpful
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April 2024 by Mister Ellman
Mrs. Marie is always maintains a high level of professionalism and consistent follow-up, which is well appreciated due to a very busy work life.
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April 2024 by James Talcott
was a great experience buying an auction
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November 2023 by henrylsmith007
Laura was extremely helpful, polite and so courteous. SmartStop has been a great place for us to store our personal items and the friendly staff just makes it so much better. Definitely recommend this place for your storage needs!
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November 2023 by Ruby Tellez
We rented out a unit today & Laura was extremely welcoming & helpful. She gave us a tour to our unit & went over every detail with me. Thank you so much.
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September 2023 by Sharon Alaimo
It was so pleasant dealing with Lauren, the manager at the Queenston location. Very professional, very helpful, so friendly unlike the 2 encounters we had with Public Storage locations. First one was dealing with the RUDE manager and the second one was we agreed on a unit but when we went to do the paperwork, it was gone. Bait and switch for sure at a higher price! Thank you SmartStop Self Storage and Lauren for restoring my faith in the process! What a pleasure working with you!
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September 2023 by DeAnn Smyers
I was very pleased with my experience at SmartStop Self Storage. I especially was pleased with the assistance Melody gave me due to a small misunderstanding on my son’s storage. I also was appreciative of her determination to get my own storage set up, when it was the end of a work day. My son and I had walked in very close to closing time, but she was very professional and friendly in working with me to get my storage needs met!
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July 2023 by Diaysha M.
Been calling over 3 weeks now in regards to the $50 referral I was supposed to receive! First they had me re-fill out a form with all my addresses AND STILL I haven't received it! Even asked could they just deduct it from my AUTO PAY however have not revived a call back or any type of communication!
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July 2023 by Nick Miller
I really enjoyed working with these two Laura's at this location they were awesome and they treated me with a bunch of respect and they served me exactly the way I wanted my unit where I wanted it so if you come here I hope the other staff that you would meet will be like them
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July 2023 by Shaun Palacio
Both the Laura's here are amazing very nice and knowledgeable they helped me out super fast.
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June 2023 by Amy M.
Their "climate" storage is a joke! Ac is set at 85% No only that , but the smell of sewer gets in your stuff.I asked the guy that works there about it and he says the sewer lines get backed up.that place is also infested with rats. It's so overpriced uhaul has same size and cheaper. Their locks are $9.99 vs $20 at smart shop.Laura is only nice when she wants that 5 star.they'll increase your rent back to back 3 times in less than 6 months.
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June 2023 by Kerena Munoz
First time having to rent a storage unit. Laura was very professional and helpful. She answered all my questions.
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June 2023 by Wam Inator
I’ve had a great experience so far. Laura is awesome and helped me with everything I needed.
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May 2023 by Tim F.
Close, convenient, and always friendly. We’ve used them many summers and have never regretted it. Will continue to use them for our storage needs. Definitely recommend!
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May 2023 by Diaysha Moore
Ms. Laura keeps this place clean & tidy! She is very friendly and will assist you whenever you need help. We have moved all our units here !
