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January 2024 by Santana Williams
Great customer service at this location
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January 2024 by Letty Saldana
We purchased 2 phones at the end of October with the intent of transferring the devices to our other plan with free lines. We asked if this was possible since we needed the devices but not the service and would need them unlocked in a month. The rep called his boss and then he told us this was doable so we purchased the phones outright. Turns out it was a lie. Now we are stuck with phones that have no service and can’t be unlocked. We went back to the store to get a refund since the phones couldn’t be unlocked and they told us it’s past the 30 days from purchase, and the only way to unlock it is to purchase a service plan for at least 6 months- no refund.This is extremely shady considering that we were lied to… very disappointing and I will tell everyone I know about the terrible scammers at this store. Such a sorry experience.
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November 2023 by Laura Lopez
Every time I come they treat me very well, a good experience ?? the girls are always friendly and with a smile, of all the stores I prefer to drive here
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August 2023 by Danelia Ramos
Very bad service, I waited more than 1 hour to pay a line, rude to talk to the staff, many flight attendants get stressed quickly, they are not friendly.
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June 2023 by Marry King
Good deals. Great cell phone store.
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January 2023 by David Garcia
Not one single location in this area will pick up the phone!
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November 2022 by Google user
Worst experience and service. Had 3 people struggling to activate one line switching over from t-mobile. Asked for the $50 plan the guy said it was $100 in total when I check the receipt he charged me for the $60 plan when we asked to check he immediately goes and changes it while we are talking to him. Bunch of scammers in that store plus the smell in there is horrible at this point the price was the least of my concerns I just wanted to get out the store.
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October 2022 by Jose Del Angl
Worst experience and service. Had 3 people struggling to activate one line switching over from t-mobile. Asked for the $50 plan the guy said it was $100 in total when I check the receipt he charged me for the $60 plan when we asked to check he immediately goes and changes it while we are talking to him. Bunch of scammers in that store plus the smell in there is horrible at this point the price was the least of my concerns I just wanted to get out the store.
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October 2022 by Gary Hornaday
Really great service. The staff was friendly, profesional,and very helpful they knew what they were doing
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August 2022 by Manuel Antonio Recinos del cid
Soo bad serive. They sold me phone n did not even update anything...said it will take 3 days...no internet n to transfer data...all zhe little bitty store help u with everything but these guy just husstle u and added soo many line on my account that i dont even know. Not recommend this one
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July 2022 by Omerta Table
Great customer service
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March 2022 by Thelma Guevara
I went to the Metro by T-Mobile at 6348 Telephone to pay my son’s phone. The only employee there was a Hispanic man with a horrible attitude. He said I could not make a payment without having the phone with me. I had made payment before without the phone before with a lady way much nicer than him. That man looked at me, smirked and said well you can see that she is no longer here. I accepted that but what I could not accept was his negative attitude. No smile, no good morning, no professional stamina . His superiors should give him some kind of customer service training. It’s time he knew that the customer business is what makes his paycheck.
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January 2021 by Jessica Martin
They where really nice and helpful
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January 2020 by Madelinne Gomez
❤️
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April 2019 by John Washington
Really nice and beautiful girls, they were very patients with me
