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November 2023 by Syed Aqib Dawood
great service nice discounts free accessories overall good experience
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September 2023 by JD
I am an 8 year customer of Metro with 4 lines. I also live in this area I went in to buy a phone and the one I want was going to come in 3 days later per the said manager. I go in that day and no phone. So then he says 2 days. This guy did not bother to let me know the phone isn't there. Once again they did not have the phone. And let's get real, it's 2023 and anyone can know when an order will arrive. They do not have in stock many of the phones they display. What they do is pull out of their drawer a more expensive phone and try to sell you that. Of course they try to make it appear to be some great deal but it's not. It is shameful they do not value customers and are not forthright in their sales practices.The location at Main and Airline provides great service. They will get phones you want and they make great deals. Different owner!
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September 2023 by Julie
I am an 8 year customer of Metro with 4 lines. I also live in this area I went in to buy a phone and the one I want was going to come in 3 days later per the said manager. I go in that day and no phone. So then he says 2 days. This guy did not bother to let me know the phone isn't there. Once again they did not have the phone. And let's get real, it's 2023 and anyone can know when an order will arrive. They do not have in stock many of the phones they display. What they do is pull out of their drawer a more expensive phone and try to sell you that. Of course they try to make it appear to be some great deal but it's not. It is shameful they do not value customers and are not forthright in their sales practices.The location at Main and Airline provides great service. They will get phones you want and they make great deals. Different owner!
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June 2023 by Matthew Robinson
clerk recommended that I buy a sim card that I did not need. I wasted $10, and I'm now the proud owner of a completely useless Sim card
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January 2023 by Young Drew
Great customer service. They care about the people.
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January 2023 by Valeria Villegas
i truly dont recommend buying a phone from here
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August 2022 by Willie Darrett
Bad business practices. Don't believe in giving customers what they ask for...... well, me anyway.
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September 2021 by Henry Broussard
MetroPCS was very helpful but help me with my phone they're good people thank you all
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September 2021 by Christina Yim
Amazing customer service! Ali was super helpful with getting my son a new phone and case. He was really kind!!! We were in and out in no time!!
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June 2021 by Yuniev Martinez
Excelent service, but Metro doesn't allow yo to use the phones with others companies lines, and their phone lines with other equipments neither.
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June 2021 by Yanet Gonzalez
Attendent couldn't help me with tecnical support.
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March 2021 by Lyndon Baldwin
Could have gave me a new plug in for my phone
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March 2021 by Jeffery Graves
NOT GREAT AT ALL.
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December 2020 by Jen G
Received the best customer service I have ever had at a cell phone store. From ALI.. very attentive to customers needs and expectations and exceeded above and beyond . Will be recommending to everyone I know.
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November 2020 by Nathan Robinson
After I lost my SIM card they said that they could not provide me with a SIM card and that I would need to buy a new phone. They lied and said "Metro PCS does not provide new SIM cards without a new phone purchase". I then went to the Shepard drive location and easily got a new SIM card $10. This location tried to rip me off and force me to buy a new phone when it was unnecessary.
