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July 2023 by Maria Morales
Aracely is the most unprofessional and rudest sales person I have ever dealt with. Customer Service told us to go to any store to purchase the phone and pay $30 and that's it. The notes where in system. She basically said they can't tell us what to charge it will be $95 here. We left and called customer service and they said that store needs better sales ppl who know how to communicate with clients. This person's needs to be talked too on customer service!!
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July 2023 by Tonya Williams
Came close to closing due to me getting off work late and they locked the door and before I was time to closed and walked to the back once they said me outside. Guess metropcs hours on here are incorrect.
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July 2023 by Destiny Carrizales
Naely is the bestttttt. I came in with questions and she answered every single question I had. Took her time to explain every detail about home internet. Thank you for your wonderful customer service! I will be returning.
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July 2023 by Akhil Chamadia
Aracely and Naely are great salespeople, they know their product and gave me an amazing experience at their location, will definitely go back and 100% recommend
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July 2023 by izzat shaikh
Got a new iPhone from here and Naley helped me transfer everything over. Honestly I appreciate her time so much.
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July 2023 by Zeba Shaikh
The quickest service possible, I highly appreciate them for getting me in and out!
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October 2022 by Mil Espi
Thank you Donna... She is motivated, a problem solver.
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September 2022 by Angela Guzman
When I went to Metro pcs with the employees there they were liars they sold me a 4G phone without tell me it was a 4G phone.Also, they didn't really explain about the ACP program help for the internet the right way. This Metro pcs is so unprofessional none of the workers there doesn't know what they are doing. Don't go to that Metro Pcs.I wouldn't go to that one because the guy told us get out of my store and don't come back .
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June 2022 by April Ibarra
The young lady was very helpful and very polite in helping me get my phone back up and running
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March 2022 by ChimpMonumentis
This MetroPCS location is one of the worst I've ever been to. I've had horrible customer service experiences everytime I've visited. If you need to get anything done you're better off calling customer support. They've been very helpful and more often than not solve any issues within minutes. At this store you're not going to get anything done. I've been accused of lying about promotion rebates and told to wait 30 days to get help with a device replacement which is when the return policy ends. The employees aren't necessarily rude, but they also aren't very helpful.
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August 2021 by GamingWolf _40
They have very limited options as far as their phones go. They do not carry flagship phones of any major brand. On the bright side they offer package options with their phone plans. For example their $60 unlimited plan comes with Amazon prime. More often then not you can also get a free phone when you start or add a line with them. I have gotten 2 free phones so far both priced at over $100. If you are looking for a decent mid-low level phone with average service and multiple incentives. This is a great place for you. If you want the latest and greatest Samsung or iPhone with high-speed or 5g service, LOOK ELSEWHERE.
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December 2020 by Lucia “Suyapa80” Fuentes
The store does not know guidelines. Sold a SIM card knowing I didn’t had the phone with me. Called the customer care just to find out I needed the original phone to get it activated by phone.
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September 2020 by Ice Cream 101 C.
must read before you get robbed do yourself a favor and dont go to this store they are black and puerto rican and bunch of thiefs they over charged me 20$ stay away and read the rest of the reviews on here they are stealing peoples money check the recipet before you pay other wise your going for a ride .these monkeys are thiefsssss
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September 2020 by Breanna Menard
Andy, Adii & Umar assisted me with buying a new phone today after having the same one for three years. They seemed eager to help, very polite, and alerted me of options I didn't know I had. They were totally professional and I think this was probably my best experience at this location.
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August 2020 by Lili Villarreal
I don’t really like to put bad reviews unless I have too. Usually my dad goes and pays for his phone bill. A few days ago I went with him to buy him a new phone and pay his bill. We were just looking at the phones and a young lady asked if we needed help. I told her yes but to give us a few since we were looking at the phones. Then out of nowhere an older lady came at us to strong. I told what we were there for and she just kept being to pushy and literally wanted us to get the phone SHE wanted us to buy. It was awkward and uncomfortable. We couldn’t shop for a phone in peace.
