Metro by T-Mobile receives positive reviews for its helpful and professional customer service. Staff are described as very good, kind, friendly, patient, and excellent, with clear and honest explanations provided. The service is noted for being easy and for staff going out of their way to help, including with upgrades, new lines, and device replacements. Customers appreciate the great promotions, such as four lines for $100 and free devices, noting the company does not have schemes or hidden contracts. The location is specifically recommended over others for its awesome service, with multiple customers stating they are happy and pleased, and would recommend it for all cellular necessities. The overall experience is highlighted as having unbelievable customer service worth traveling for.
The stuff are very good and helpfulThey were very kind speaking good English. Aryan gilani and nemra are excellent customer service.... many thanks
September 2023
Unbelievable customer service!! Clearly explained everything to us -- let us know our options. Seemed very honest and willing to help. The representatives were very patient and professional. Thank you for taking pity on an old man.
August 2022
I've been needing to upgrade because I am always dropping or just not paying attention to what I am doing with the phone. I've put it off time and time again because I am always busy. Today the associate made it pretty easy to upgrade and I am always pleased with their help. Thanks again,Great new phone.PT IV
