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December 2023 by beki swaggz
That big giant guy who wear sunglass is very rude, he don't know customer service, we don't go there to fight, move him out
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October 2023 by Saber Alsabe
The stuff are very good and helpfulThey were very kind speaking good English. Aryan gilani and nemra are excellent customer service.... many thanks
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September 2023 by Doug Johnson
Unbelievable customer service!! Clearly explained everything to us -- let us know our options. Seemed very honest and willing to help. The representatives were very patient and professional. Thank you for taking pity on an old man.
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September 2023 by Anonymous Anonymous
The store does not have a phone and a few months ago I got hit with a fraud alert when trying to buy a phone. As I was purchasing without a phone I had no way to fix the fraud alert because they have no phone. I was lucky enough that a neighboring business allowed me to call my credit card company and I was able to finally purchase a phone with no help from the employees of this Metro by T-Mobile store.On September 17, 2023, I went in to try to get my account transfer pin to change companies and they told me I need to call customer service. Customer service told me there is a department to help you with this matter and then places you on hold indefinitely, meanwhile telling you with a prerecorded message on the hold line for you to go into a store to get your pin with ID.Absolutely ludicrous, unethical in the least and with federal laws governing cell phones this runaround they are engaged in may infact be illegal.Do not do business with Metro by T-Mobile or you will regret that you ever did wen you try to change companies!
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July 2023 by Dij Will
Great service this day.
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February 2023 by Dion Williams
We as as customers walked in saw a guy with the sun glassses dark sunglasses vaping we told him we wanted to switch from boost mobile saw another customer and said f us as customers and continue with another customer who was second and we was switching over to metro with an iPhone with an upgrade 2 iPhones 11 upgrade . So his lost.
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January 2023 by majornab
Very stupid company I will porting out my number soon
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August 2022 by Peter Tijerina
I've been needing to upgrade because I am always dropping or just not paying attention to what I am doing with the phone. I've put it off time and time again because I am always busy. Today the associate made it pretty easy to upgrade and I am always pleased with their help. Thanks again,Great new phone.PT IV
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March 2022 by Carmen “BlakWidow” G
I came in they were very friendly and helpful great customer service provided excellent information bought an iphone and they let me open it i was huh?! Lol but the young lady wanted me to have my moment to open my new iPhone that was really cute don't go to any other Metro store I've been to others and they suck at customer service. I'm happy and worth coming to this location with traffic all the way from Northside of town. Alisson and Huzefa were awesome
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July 2021 by Dunna Bhai
Came here to get a temporary simcard & mobile data for my existing phone. Huzefa was kind enough to assist to check my phone eligibility for the plan and offered very good package. Huzefa exhibits a good marketing skills & has wide knowledge about other cultures. He is also multilingual??
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October 2020 by Benjamin Lopez
I only visited the store... nothing else in particular...
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August 2020 by Queen Cathleen
I definitely recommend this store because of how nice Huzefa was. I walked in at the last few minutes and he greeted me with a huge welcome! Usually going somewhere before closing , employees aren’t so nice but not him. He made sure I got exactly what I wanted which was to add two business lines as a gift for my husband. I even bought phone cases with the extremely nice phones he offered me. My husband was very happy. We are satisfied and will be going back here for future purchases. He also gave me a loud speaker and my husband is obsessed with music and portable speakers. Thank you Huzefa! You definitely need a raise!
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March 2020 by Brenda Quintero
I had greatest customer service. Huzefa took care of me, very attentive, patient and polite. Walked out of there very happy and pleased with the service.
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March 2019 by Herbert A. Quintanilla
Great service, fast and easy.
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March 2019 by Ronald Waldrup
The two women in there are Very unprofessional and rude.
