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December 2023 by Eduardo Medrano
The lady was super helpful with helping me getting a phone I wanted even tho I didn't get a screen protector or case she suggested getting a cheaper phone but she understood I wanted the better processor and more memory. I would have liked it if she printed out a recite and i didn't ask or see that they put it in the bag or told me the prices of each charge so I know what I paid for but I calculated $50 for the like she said, $60 for the first month service and $30 for insurance since it's 0 activation fees right now I don't know if the insurance was mandatory or if I could have gone without it but I still appreciate her doing everything very wonderfully to her ability and I will recommend this location it's my 2nd time in 3 years coming to this one and getting amazing service???
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November 2023 by Google user
The lady was super helpful with helping me getting a phone I wanted even tho I didn't get a screen protector or case she suggested getting a cheaper phone but she understood I wanted the better processor and more memory. I would have liked it if she printed out a recite and i didn't ask or see that they put it in the bag or told me the prices of each charge so I know what I paid for but I calculated $50 for the like she said, $60 for the first month service and $30 for insurance since it's 0 activation fees right now I don't know if the insurance was mandatory or if I could have gone without it but I still appreciate her doing everything very wonderfully to her ability and I will recommend this location it's my 2nd time in 3 years coming to this one and getting amazing service???
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July 2023 by Kevin Galvez
Had a great experience at this location ms.Ghazala the manager was super polite in very professional she was attentive in very kind.I recommend anyone to go to this location.
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May 2023 by Ike Nkwelle
Urooj is a great employee. Best customer service experience at Beechnut. I surely recommend her. She gave me two tablets and helped me with it.Overall amazing experience!!!!
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September 2022 by Stephanie Paz
I didn’t even go inside the business but the Indian Employee driving this vehicle got out of her store to harass me about her vehicle having scratches that I did NOT create and also took pictures of my vehicle without consent.
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March 2022 by Danish Rashid
I bought a tablet and the employee emir gave me the wrong tablet so I came back 30 mins later and he wouldn’t let me return or exchange it. This went on for 2-3 days and they still wouldn’t do anything. I went again this Saturday and (Bryan) one of the employees took great care of me and returned the tablet with ease. I think Bryan deserves a raise because of the quality work he puts in. He takes his job very seriously and is very professional. The other employees like emmir and Carmen not so much.
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March 2022 by crazy inventor 1738
I bought a tablet and the employee emir gave me the wrong tablet so I came back 30 mins later and he wouldn’t let me return or exchange it. This went on for 2-3 days and they still wouldn’t do anything. I went again this Saturday and (Bryan) one of the employees took great care of me and returned the tablet with ease. I think Bryan deserves a raise because of the quality work he puts in. He takes his job very seriously and is very professional. The other employees like emmir and Carmen not so much.
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November 2021 by Justice 2us
I just went yesterday. And the so called owner asked me he would give me a fair price for my service since I didn't want go pay 200$ to get my service back. And I know if I don't want to buy a phone it's not a must to do and all they said oh you don't have money. And yes I do have the money and I always have two locations where I never have to pay for my phone or be over priced. This location needs better owners. I'm not throwing my money when all it's about paying a small service and I had many years of customer service I'm not new to know of retail and sales.
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June 2021 by Olvin Hernandez
Terrible customer service ..one of them told me she couldn’t help me bc she was new ! The other one named Neyda or neyda I believe , super rude she was literally cussing in front of me bc she couldn’t fix my phone payment ?I DO NOT RECOMMEND THIS PLACE !
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June 2021 by Lawrence Sheinart
Going here I always get above average service good experience ?
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October 2020 by Miss Kris
This is honestly the best cell phone store I’ve ever been to!! The customer service is phenomenal and I have never walked in there with an issue that didn’t get resolved in a timely manner with the utmost courtesy!! The have a customer for life in me!!
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July 2020 by Jessica Mfoniso Ita James
Never been this happy spending my money in my whole life! Francisco did a terrific job helping me with a new phone... so happy with the customer service I received. Best store in Houston
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May 2020 by Noemi Herrera
Awesome Location ?
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November 2019 by Mohamad Alhaj Ali
I were satisfied with T-mobile service till the time I swapped to metro by T- mobile, very frequently NO service it’s very bad.
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November 2019 by Kristen Tatum
This is honestly the best cell phone store I’ve ever been to!! The customer service is phenomenal and I have never walked in there with an issue that didn’t get resolved in a timely manner with the utmost courtesy!! The have a customer for life in me!!
