Metro by T-Mobile is praised for its exceptional customer service, with multiple reviews highlighting the helpfulness of staff members. Alexandra and Ruby stand out for their friendliness and dedication, assisting customers with various issues, from phone settings to plan changes. Ruby, in particular, is recognized for her effective communication and willingness to go the extra mile, even calling customer service on behalf of customers to resolve complex problems. Customers appreciate the affordable prices and the welcoming atmosphere of the store, making it a recommended location for friends and family. Overall, the positive experiences shared by customers reflect the store's commitment to providing great service and support.
Harry was an Excellent rep with good customer service quick and prompt
March 2026
I went in for broken phone I got great promotion at a valued price and loved the customer service
March 2025
Went to pay my bill and wow, I got a iPhone 13 with the best price. The also fixed my problems going on with my plans and stuff. Had a great experience overall
