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January 2025 by Yerson
Terrible service, they wanted to charge me for him talking about or giving you the phone or the plan, pure deception in this store, and T Mobile to check more the lies told to customers in this store
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December 2023 by NZHD
Horrible, I grabbed a phone with a new number so I could get the phone for free in quotes but I ended up paying $148 and the phone hasn't worked since the first day, no calls, no texts, no Internet and I've already been to the store 3 times and They don't solve anything for me, nor do they give me my money back either, they're just wasting my time, it's been two weeks with the same thing, I had to change companies to be able to have a line, so now I have two phones, two lines, but it's a Metro by-tmobile doesn't work and they don't give me a solution either, I already asked for my money back and they don't want to so....then??
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December 2023 by ROB “ROBG75” G
Customer service is always great
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December 2023 by ROB G
Customer service is always great
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September 2023 by Jose Becerra
Excellent service a ten in everything
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August 2023 by Google user
HOUSTON, WE DEFINITELY HAVE A PROBLEM!!! Why am I being charged extra for paying cash, isn't it supposed to be if you pay with card? I'm been a client for years now, being charged $3 for \"convenience fee\" every single month, I just paid my service and got charged $5 now, please put in consideration your loyal clients Also, why you gotta charge $20+ just swap a SIM, please do something about this cuz I changed phones every once in a while and it's really annoying having to go and pay $20+ just for that, please do something about it, I've been a loyal customer.
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August 2023 by Rudy Ayala
HOUSTON, WE DEFINITELY HAVE A PROBLEM!!!Why am I being charged extra for paying cash, isn't it supposed to be if you pay with card? I'm been a client for years now, being charged $3 for "convenience fee" every single month, I just paid my service and got charged $5 now, please put in consideration your loyal clientsAlso, why you gotta charge $20+ just swap a SIM, please do something about this cuz I changed phones every once in a while and it's really annoying having to go and pay $20+ just for that, please do something about it, I've been a loyal customer.
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August 2023 by Eleazar Solorzano
Very good service
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August 2023 by Ryan G. Hughes
Smelled funny
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June 2023 by Michele Ramirez
I recently switched to metro and wanted to get a new phone, i loved my experience at this job they were really nice and not too pushy, plus they were very patient, I believe the girl helping me was called Ivonne or Ivanka something like that, would recommend asking for her
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April 2023 by Jesus G Lopez
Very good customers service.
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August 2022 by Jose Gerardo Mena Solis
Excellent
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January 2022 by Joseph Cyr
The only reason I’m giving a whole 1 star is because i like the kid at the counter. But besides that, this place is a hole in the wall. Network is terrible. I don’t receive messages or phone calls and i shouldn’t have to pay 22$ to put my SIM card in another phone to use it. All a scam! Typical corporate American company!
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December 2021 by Enrique Hernandez
If I can give you a 0 star I Will be to Veronica the Manager she especially She didn't care about my problems and she trying to cover heremployers her workers trying to make fake a Account on my name .. Worst Store ever We never go back to the store ever and wouldn't recommend nobody to do it ..Stealing customer information please please Stop is not professional....
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August 2021 by david resendiz
Everything good and very friendly
