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February 2024 by Kirenia Liranza
I like the service they provide
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November 2023 by Mercedes Massaro
11102 Briar Forest Dr Suite CHouston TX, 77042Rene at this location was more than professional and in general a nice human being. I had came to the store 10 minutes before closing and her response was I have all the time in the world for you. She is a wonderful person and employee. Y’all should show her appreciation. Thank you Rene
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October 2023 by Ahmad Alisirat
After receiving offers every week from metro pcs to upgrade my phone, i went to this location and purchased a new Galaxy A14, but i had to return it next day because it was not charging well and maintaining the battery charge for long. I asked them to switch it with an i phone. I selected different i phones because they did not have any 15, or 14 in and finally i agreed to take any i phone they have at store, witch was an i phone 11. Then the guy at counter said since we sold you the phone upgrade reduced price, we are going to return the phone fee only, but not the sales tax and the activation charge. I had no choice but to take it. Again he changed his words and said unfortunately we can not take it back according to our policy because its an updated reduced price sell, and the only thing i can do is to buy it back as used phone. Consider that its not even 24 hours and they buy it back as used. This is ripoff. And i checked on line the sales price of that phone anywhere els was much less than what they call reduced price. So i left the store to file a claim at municipal court. Because this is not a consumer protection matter. This is ripping off people. Well, I advise you trying the minimum standard for now, since you are far away from it.
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May 2023 by Stacy Woodley
The guy at the counter was very very sketchy and made me feel cause I was black I couldn't get an iphone 11 and I was switching from boost which meant I was eligible I just took it as God let him reject me so I could get a phone from my own carrier
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February 2023 by Ranero Juan M
Terrible place to do any business. I was a Metro pos customer for four years. Very bad.
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December 2021 by Sharon Dareshiro
Service was fast, informative, and simple. The gentleman in the front was very thorough in explaining the services they provide and overall patient with questions we had. Great service.
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October 2021 by Joy Medley
I would suggest everyone to come to Al. Great customer service.
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October 2021 by Ugene Namd
Excellent customer service by AL.
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August 2021 by Luz Hurtado
Excellent customer service by Al. I would like to recommend this store for all your phone needs.
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July 2021 by matt brack
Absolutely great service. The staff is extremely helpful. Come to this store for sure. Ask for Al.
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July 2021 by Sabina Sutaria
Al gave a excellent service
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July 2020 by Lorenzo Covarrubias
Dude switched my wife's phone and not mine, then told us we were ineligible for the iPhone deal after we paid for hers switching. Leaving is with 2 different providers. Customer service on the phone said he was trying to get commission smh
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July 2020 by Imelda Izaguirre
Al tried to rip us off and switched one of our numbers without telling us we weren't eligible for the deals they're promoting. He could have said that before switching the first phone and making me pay 1 month. Long hassle to get it switched out
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June 2020 by Anna Ramirez
I went to HWY6 S & Westpark don't waste your time fast talking salespeople who don't care for the customer. I walked out then went to Westheimer & Dairy Ashford once again rude, bad service. They tell you one thing and now you're stuck paying more. *I'm so happy I went further out and went to the Briarforest & Wilcrest location. The salesman there gave us the best customer service, cared to help, and very knowledgable. He fixed the problem that was caused by the unknowlegable staff at the Westheimer & Dairy Ashford. I almost switched to another cell phone company, but thanks to this gentleman decided to keep my service. It might be out of my way, but worth the drive.
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August 2019 by Doris ajagunna
He was a very very helpful and he made everything possible when I need his help.i was satisfied with his assistance.
