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February 2024 by Christen Richter
My sticker doesn’t scan for the unlimited wash membership so someone always has to key it in. The woman working the line was standing there so I assumed she hadn’t seen me. When I asked if she could help, she was incredibly rude, rolled her eyes and scowled. Another attendant was standing nearby and also didn’t offer to help. A simple “I’ll be right with you” would go a long way. I don’t mind waiting but being rude prompted me to write a review.
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February 2024 by fabiana salcedo
Fantastic service ?
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February 2024 by Bliss haile
The lady who welcomed me was amazing. Can't believe you charge $15 to clean the inside, and they do a horrible job. Have a brand new car, so there wasn't much to do.
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February 2024 by Hector Omar Cantu Obregon
The worst experience... truck remained dirty... they don't clean it... literally the manager said they don't clean cars there. Charisma the experience I paid 46 dollars because they got my truck wet. Without vacuuming, they just added flavoring and wiped a dry cloth over it. The service doesn't work... and I say it like it is... the service doesn't work for you. Now I will have to go somewhere else to have it cleaned. I have video and not photos, tell me and I will forward it to you. They don't even deserve 1 star because it's a scam.
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February 2024 by Suhel ahmed
Excellent place, friendly staff,they help to provide extra try offers ,Good part no rush n queue here ,you can do free vacuums for swlf cleaning
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February 2024 by Victoria Mares
I have here before and my car was cleaned with the basic interior (including mats). Today. Most of the surfaces have smudges. They didn't do the trunk. I found trash, they didnt vacuum seats/ they didn't vacuum between seats or wipe console. I am like what the duck ? paid that much but I will have to go home and clean it again. Sorry but no. ?
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February 2024 by Gregston Chu
Another location in the chain for added convenience if you have a membership. This a full service location which means there aren't vacuums you can use, the workers cut in front of you going into the car wash and clog up the exit as you leave. While I understand they are busy and trying to service the customers paying for full/interior service, I don't need the anxiety and agression with my carwash.
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February 2024 by Mona Lisa
Very professional and helpful customer service
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February 2024 by tony orebiyi
I recently visited this car wash on westheirmer, and unfortunately, the experience was disappointing. The staff was consistently rude, and the customer service was subpar. I wouldn't recommend it due to the unpleasant encounter with the personnel . The lady was very immature and rude. I told the manager and he seems not to care.
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February 2024 by CAWM
At most of these Mr Car Wash places they cut corners and forget to clean windows, or vacuum where you've asked them to vacuum. This is one of those locations. I had to go back and vacuum my cab after paying for the platinum interior package. They didn't clean my rear window, and they left mud all over my glovebox.
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February 2024 by Zain Nomani
I just wanted to thank Jennifer Ley for helping me out today when my registration was still pending on my account but I was stuck in line. It was peak operation time for the wash, I was blocked in by other vehicles, but Jen came and got me through with ease and efficiency and then went out of her way to note down my registration information and make the calls so that my account may be activated. Great service at this location!
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February 2024 by Rick Evans
Great place to get your car washed. I've been a member since moving to Houston. Usually get my truck through twice a week and it always looks great!
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February 2024 by Yousef Odeh
I was here today, I went for the base wash for both interior and exterior, yet I guess the girl processing my payment did not like my looks or was upset that I did not leave a tip, she claimed that a bit of spilled soup on the exterior of my car is considered vomit and claimed that they do not clean vomit, then issued a refund and before even getting the chance to get the refund receipt she started to demand that I back up out of the line!Now I did not see any signs of them not cleaning car exterior for any reason, so must assume that it was a decision made on the spot by a disgruntled employee or maybe racist person or any other reason!The biggest issue is that the management must be really bad to allow such an employee to have such power and not get questioned about such an incident!I was a regular customer there, but honestly now, I will never go there ever again and will let all my people know not to go there!
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February 2024 by Addison Avery Womac
Never had any problems until they stopped wiping down the vehicles after the air blow. Now my black car leaves with water spots since they won’t let you wipe you car down onsite.
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February 2024 by Dre Johnson
Definitely needs to stop being stingy with the soap while getting car washed thru the machine.
