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August 2025 by Kaisha Brooks
I chose this company specifically because they claimed to be porcelain specialists. They assured me that porcelain countertops would be just as strong and durable as quartz, and since they only work with porcelain, I trusted that they knew how to fabricate and install it correctly.
Unfortunately, that trust was misplaced.
From the very first day of installation, the mitered edges were chipped and cracked in multiple places. I documented the damage with photos and contacted the company immediately. They sent someone out to repair the issues, and at the time, it was done free of charge since the damage was clearly there upon installation.
But the repairs never held up.
Every single area that has been repaired eventually cracks again. The mitered edges remain a constant issue. The repaired sections don’t last, and the finish never looks right after the fixes. We’ve had to have them come back multiple times—every 8–12 months it seems like something fails again.
Now, despite this being a known and ongoing problem stemming from day one, they’re telling us we have to pay out-of-pocket for any future repairs. Had I known this would be the case, I absolutely would have demanded a full replacement from the start.
Bottom line:
The material does not hold up for countertop use, especially with mitered edges.
The company does not stand behind their product or workmanship in the long term.
Porcelain might be okay for walls, but it is a nightmare for countertops.
Save yourself the stress, money, and repeated repairs—go with quartz, quartzite, or even marble instead. I deeply regret going with this company and this material. Now after only 2.5 years we will have to replace all of the countertops with something else costing us double the money and the headaches.
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January 2025 by Johnny Tran
I dont know where to begin.
*****Be Cautious with this Company*****
Gaston has offered me and sold me Lies. Pablo is supposed to be the face of this company, but does not stand by their work or their word, even when provided proof.
I attached pictures and some emails of what i mean. Having this type of crack is embarrassing and should not even occur. Upon further inspection, it was discovered that it was due to installation error.
There is a 2-3 inch gap around my kitchen sink, at the underside of the countertop, and that is why there is a crack.
There is NO support as the support piece was cut short. Regardless, Gaston had insured us that the porcelain will NOT crack, and if there are any cracks, it will be replaced under warranty. We have audio, video recordings, and emails to prove this.
Also, Oscar has been out 2 times already to fix this issues with the mitre edges and they seem to be a common problem, as they keep coming back. The filler for the mitre edges would fall off, fall apart, or deteriorate. I have never seen this happen before. Had i known how much of a headache this would of been, i would had went with a different company.
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July 2023 by John Landsbaum
Super nice showroom with very knowledgeable people who work there. They were able to answer all of my questions and make suggestions about things to consider with my project. We haven't made a decision as to the final project yet, but Moderno Porcelain Works is at the top of the list!
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June 2023 by lez Wez
Please get yalls drivers together, driver illegally merging into lane off beltway 8 and bellaire.
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May 2023 by Tien Nguyen
This company provided great customer service, was transparent with their communication, and completed the job on time and with great quality. Tobias and his team did an excellent job
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April 2023 by Johnny L.
We just moved here from Portland, Oregon July 16, 2022. In Portland we remodeled our kitchen and installed porcelain countertops. I learned through my research that porcelain is very strong, it can withstand a tremendous amount of heat, it's not porous, so it can't get any stains like other materials and it's the only material that has a high gloss look to it! I can't imagine having anything but porcelain. I also learned that most companies in Oregon as well as here in Georgia, do not provide porcelain. The reason for that is porcelain is difficult to work with you have to cut porcelain very slowly. If you find a company like we did in Portland that will provide porcelain they charge a lot more because they have a greater risk of cracking the porcelain slab they are cutting. Which is exactly what happened in Oregon. When I came across Moderno Porcelain Works and had a rep Matt come to my home I was super excited about this company Moderno Porcelain Works. Why, because unlike 99% of all companies in the US most do not work with porcelain and if they do it's a minor percentage of their business, which may lead to much higher costs and limited experience working with porcelain. Moderno Porcelain Works ONLY provides porcelain, wow w that was a huge surprise and they are setup in their factories (which they have several of throughout the country) they are setup with state of the art cutting equipment. Thus means a much lower risk for them and being that's all they provide, they are far more experienced then anyone else, possibly in the entire US! Then when they quoted me for my kitchen I was sho Jed how great of a price they have me. Half the cost I paid in Oregon. It was obvious why, because they are very efficient in their manufacturing process and they only work with porcelain. My wife and I went to visit Mike at the factory. Very impressive. I can't imagine having anything but porcelain and I can't imagine having any other company provide this for us. They are almost too good to be true. Like the perfect company! W are hiring them to install our entire kitchen with two waterfall edges this upcoming fall. Our first project they did was much smaller installing a countertop and seat bench in our hybrid 'DropZone/Mudroom. Thank you team Moderno. We highly recommend don't even think twice about speaking with any other company. These guys are rockstars!
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March 2023 by Cheremeh Wilson
I have been following Moderno for a year now and I see a great team work and a perfect finishing
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March 2023 by JR Glenn
Pleasant but not helpful regarding countertop ideas.
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March 2022 by josef erlebach
Awesome place!
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March 2021 by Tom Peszt
Friendly staff with excellent customer service! They did a great job on our kitchen and bathroom countertops.
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March 2021 by Unhanndymiror64 Rodriguez
Beautiful work
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March 2021 by Amber Holey
Moderno provided excellent work on our remodeled master shower. Exceeded my expectations and looks very high end! Great customer service from helping us choose our porcelain and custom design, to finishing every last detail to the end. Leyla was a great communicator, and made the whole process easy. Would definitely recommend them and will use them again for future projects.
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March 2021 by Randy McCreight
I am a high end custom residential contractor. Moderno provided and installed porcelain tops on a project out of state for them. They stayed as long at it took to complete the job to our total satisfaction. Although we had a misunderstanding of scope, they honored our agreement and acted in the most professional manner. Kudos to the great fabrication and installation crew. They are a pro's pro. 5 stars!
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March 2020 by Andres Donoso
Very nice showroom and great people!
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March 2020 by Sharon Terry
Awesome product and very helpful, professional and friendly staff
