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November 2023 by Faubricio R.
Both girls at the front desk were rude and condescending, did not make an attempt to see if the doctor would see me after arriving just a few minutes late. They did not care to ask if I wanted to wait for a possible cancellation or simply reschedule for another day with my eye doctor. They need better training. HORRIBLE.
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August 2023 by Kristine Binag-Thomas
Update: the attitude of the front associate’s need to be checked. I’m just asking because I switched brands and having issues with the shipping delay.
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June 2023 by chelsie broussard
Dr. Dong is amazing. The entire staff was very friendly and eager to help. Joseph made sure that I received my email coupon off my order and my experience was above and beyond my expectations. Thanks again.
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March 2023 by Glenn G.
My second visit to this clinic in Katy, Texas. This time was worse than the first time. Only good thing I can say is Dr. Tran was great and I had no complaints. Other than the actual eye doctor the place just seems like they don't care about the patient. My exam went well thanks to Dr. Tran but after that it was not good. I asked about getting glasses and Dr. Shulman was at the front desk and told me my insurance would only cover $200. So I asked well can I get glasses for that? She told me I would need to spend "at least" another $150. She never made suggestions, never tried to show me glasses, never helped me at all. She never even got out of her chair. Last year when I was there my insurance covered $350 and they still wanted another $150. Their eyewear is insanely priced but even worse they don't even try to work with you. I will never go back to this clinic.
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February 2023 by Stephanie Graves
Have been coming here since they were today vision and always satisfied! Friendly, fast and professional.Great experience
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January 2023 by Vidal Gudino
I made an appointment on my birthday Dec, 16 at 2:20 PM, received my confirmation email and i left work 3 HRS early. When I arrived, they turned me away telling me that they gave away my appointment to somebody else and that "I never answered the phone" to confirm my appointment. I showed them my confirmation email and empty call logs but they still turned me away. No courtesy whatsoever and unprofessional. ?
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November 2022 by Crystal C.
My Eye Doctor has the worst prices in the glasses and in contacts. Do not go here unless u want to be Rimmed with no KY. They Suck!
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October 2022 by Keith Hoang
Pleasant staff that worked with me without any issues. Thank you namely to Ty and Bang, yall we’re patient went above and beyond compared to other offices in the area.
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September 2022 by Pana R
I’m glad I took the advice of the reviews and tried out myeyedr. Scheduling an appointment was a breeze, they fit me in the same day. Parking is easy literally on their front door. No wait time, the technician that initially took me back was nice and had great customer service, answered all my questions and got the exams done quick. The Doctor was very thorough, had the latest technologies and I was out of there in no time, no upselling or recommending things I didn’t need.Estefanie was the greatest at helping choose my new pair of glasses, for my wife and I. She is super nice and is great at what she does. U don’t know how refreshing it is to hand over ur hard earned money when u get awesome customer service with a smile. Very happy with the service and professionalism at this location.
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September 2022 by Olga Rios
Update to my review below:I did receive a call from the company the next day after my posting but didn't go exactly as I would have expected. The call was from the companies patient relations department. One would think they would like to hear exactly what happened to prompt my review but nope. The representative simply began asking questions about my husband (name & DOB). I explained to the representative I've already found an office to assist with our needs. I was then told "I'm sorry we could not assist you. Glad you were able to get what you needed.". And that was it! I work in customer service and if someone complained about our office I would first apologize then see what the problem was to help better our office. After that I would then do what I can to make this situation with this customer right. Apparently they feel this isn't important. Again my family will never return to this practice despite the fact we have been customers over 7 years. They are also very over priced now & do not work payment plans for cash patients.Original review:If I could rate a negative star I would. My husband was told he needed cataract surgery but was never referred to an ophthalmologist. I’ve called the office 4 times asking for a referral and I’m always told “The doctor is with a patient; we will ask her and call you back”.We actually have been patients of the practice since there were called Todays Vision but since they have changed to My Eye Doctors it’s been horrible service.My family will never return to this practice.
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August 2022 by Olga R.
If I could rate a negative star I would. My husband was told he needed cataract surgery but was never referred to an ophthalmologist. I've called the office 4 times asking for a referral and I'm always told "The doctor is with a patient, we will ask her and call you back". We actually have been patients of the practice since there were called Todays Vision but since they have changed to My Eye Doctors it's been horrible service. My family will never return to this practice.
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July 2022 by Patricia H.
Spent 400-500 worth of glasses and They sell you defective glasses from the manufacture and then they want to use your warranty without telling you so when they become defective again they can no longer help you. Been going for 5+ yrs and will never go there again. Go to Vision Center. Save your money and the hassle. Horrible Service.
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July 2022 by Amy Biele
I LOVED our experience with this eye doctor! He was cracking jokes the whole time and made my daughter feel completely at ease. He told us things about her eyes that no one had ever explained to us. We will definitely be back to this place for all our eye glass needs. I wish I could give them 10 stars!
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July 2022 by Core' Richard (Lilmisscoca)
I've been going to this office for years, and I love it!! They make the entire process so easy. I rarely have any issues, but if I have any concerns the manager, Aisha, is incredible. She is always so kind and patient with me. 10/10 I recommend this place to everyone!!
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June 2022 by Daniela Sanchez
As soon as I walked in I was greeted with smiling faces from all the receptionist. The wait time was very reasonable and the exam was thorough. I was explained all of my options and felt very welcomed. Loved the Dr. And the office, highly recommend!