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January 2024 by jacob moncivais
Good luck getting helped if you’re not white
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December 2023 by Amireza
Don't like
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December 2023 by yousef Abdullah
Nice shoes and reasonably price
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December 2023 by Christian Tee
I spent the afternoon returning a few items to multiple stores. I encountered rude & dismissive employees at the other stores. However, I was so impressed with how my return was handled & how I was treated at this New balance store that I had to leave a review.I was immediately acknowledged even though there were other customers ahead of me. Store associate "Corey R" handled my return. He was friendly, listened to my concerns, made suggestions for future purchases, and seemed to genuinely enjoy his job. It was an awesome customer experience (and surprising during the busy holiday season). I will definitely shop at this store for future purchases!
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October 2023 by Ela Dudley
Howard is if an angel and a man coexisted in one being. He is a wonderful man and an even better salesman. His knowledge on new balance inventory is nothing short of exemplary. My boyfriend almost forgot the offwhites he wore into the store out of excitement for his brand new 610s.
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September 2023 by Nicole
HOWARD !! I will literally only return to this store for him. His customer service is impeccable! He brought out plenty of options, although the children’s line is sparse, and made great recommendations. He was one of the sweetest people we have ever met. If I could give more stars I would.
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July 2023 by Carlos Cruz
Clint and Miguel were literally the best people I’ve ever met in my entire life. I just got some new shoes for college and they helped me with the college discount and I don’t normally ever do stuff like this but I HAD to after working with them. Please give them a humongous raise please please please ???? I’ll literally only come back for them
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July 2023 by Richard Rodkey
I deleted a review after being called by the manager, to assure me that the complaints I had were more or less due to a newer store employee. Thank you for calling and I appreciate that. Rich
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July 2023 by Kate Collins
If you’re looking for new athletic shoes, seriously, come here! Corey was incredibly knowledgeable and passionate about the product. I came out knowing more about my feet and the purposes of different types of shoes. I got a personalized experience and am so thankful for Corey’s help.
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June 2023 by Shawn Morton
Salesman Corey Russ was very professional and knowledgeable about New Balance footwear. Corey took time to explain the differences of several shoes and helped me to find a perfect pair of shoes. They felt so good. I will definitely come back to this location and hopefully Corey will be there to assist me again.
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June 2023 by Matt Mosley
Unbelievable customer service. I honestly haven’t had a store or company go to the lengths this new balance location will go to satisfy a customer and correct errors which are frankly outside of the store’s control. Very refreshing and a fantastic shopping experience. I am very happy with my purchase.
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June 2023 by xio E
Wow, such a great shopping experience here!! Mr. Jeff started off by taking my foot measurements. He was charismatic, witty and showed me the great shoe selection for women’s running shoes. Jerry did such a great job at making sure I was OK my shoe size and shoe fit. Clint greeted us with a great smile made sure we were doing OK and even showed me different colors in the shoe I was interested in- which was a very great selection. Kai did such a great job at returning the many shoes I tried on very quietly, made sure, the store was nice and neat. My overall experience was great it’s hard to get good customer service nowadays especially with the pandemic and inflation etc.. It was totally refreshing to just go somewhere with genuine people - providing outstanding customer service-and these shoes are amazing!!! Kudos to this location and the people working there. I usually go to Dick’s Sporting Goods for my running shoes. I’m so glad I found this hidden gem. This will definitely be my new running shoe store 10/10 stars if I could! Thanks Clint, and everyone else who helped me find the perfect fit. I can’t wait to run in these!
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June 2023 by Jane Doe
Howard was AMAZING!!! He took the time to find out ALL the specs on my feet to find the PERFECT pair of sneakers to match my feet and needs. It means a lot to have someone take their time and have so much knowledge about the products to give the right selection so I can be comfortable and happy with my purchase! He made me feel like I mattered and not just another sale!!! Would highly recommend this location!!!
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June 2023 by Shelly Anello
Stopped in for a somewhat odd request and was pleasantly surprised at the outstanding customer service experience. Definitely returning for my next shoe fit and purchase!
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April 2023 by Richard Smith
Corey was great––friendly, knowledgeable and eager to help. A real asset to this store.
