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November 2023 by Christi Good
So very happy with my purchase. Chris was awesome in getting the job done and quickly. Drove from La and everything was ready for me to sign and drive when I got there. Excellence customer service all around!
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November 2023 by Amanda Martinez
This was my first time buying a car and the team there was absolutely welcoming. My salesman Jared made my experience very pleasant with a major purchase. I would definitely recommend Frede Norman Chevrolet dealership and Jared for anyone looking for an upgrade! Thank you to the whole Team, including the financial support and Management!!
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October 2023 by Dustin Smith
I was in bad need of a new vehicle, Kevin Martinez made the entire process as painless as possible. He made sure any issues I had were taken care of promptly and was very knowledgeable about the trucks on the lot. All in all this was the best experience I’ve had buying a new vehicle.
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October 2023 by Patrick C.
Purchased my 2021 truck from them brand new 2 yrs ago, ( purchased a 2nd brand new truck 6 months after that and referred a co worker to them that purchased a brand new vehicle). purchased the tire waranty/road guard; $100 for a new tire. Brought my truck in last Friday to get oil change, tires rotated and an alignment. One of the tires needed replacing due to damgage from the road, when they tried to process the warranty supposedly the DOT serial #s on the warranty did not match with my tire. I have only purchased tires here, I had used the warranty twice in the last 2 years and never had a problem. When they changed the tires they were not recording the new DOT #s so now my warranty is no good and they want full price for the tire. CRIMINAL!!!Svc Mgr said he doesnt know what happened last couple times I went; he wasnt an employee then and cant explain. He said they would give me a new tire warranty that would cover my tires going forward but I would have to pay full price today for a new one. ABSOLUTE INSANITY -- I am pretty sure the fumes from the cleaning fluids have damaged his brain.Norman Frede will NEVER EVER see me or any member of my family again and I will be sure and pass on my "service after the sale" experience to anyone I run into looking to purchase a vehicle and I will certainly steer them clear.
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September 2023 by Fernando Flores
Excellent customer service all the way around. My salesman Kyle had everything ready for me by the time I arrived at the dealership. Got exact deal we negotiated over the phone. No tricks no gimmicks once at the finance department. Very straight forward. Offered and presented fair quality warranty products (I didn’t feel forced to buy anything). I drove five hours to purchase my 2024 Chevy Trax 2RS at Norman Frede Chevrolet and it was more than worth it. A dealership with no “market adjustments” or ridiculous excessive “mandatory add-ons”. I would definitely recommend them. Thank you Norman Frede!
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September 2023 by Dave Thomas
Norman Frede’s (Mia) at the Collision Center was great to work with. Here’s what they did. Another driver dented only my bumper and driver’s side rear door. When I got my car back they had fixed my two side mirrors at no cost to me. Also they replaced my bumper. It looked great. They are the best repair shop I ever worked with. Mia goes the extra mile for best customer service.
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September 2023 by ItzNydell
Ana was amazing always keeping me updated on the vehicle i was looking for. Being a first time buyer the process was very smooth and easy. Thank you for being patient with me and my Dad and answering all of our questions!
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September 2023 by Rebecca Ringer
My buying experience at Norman Frede was wonderful!! Chris responded via text and answered all my questions, Andrew worked with me on my trade in and was so accommodating and Chance was so genuine, kind, and honest. I highly recommend buying your next vehicle from them. Five stars!!
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September 2023 by Steve Szpunar
We bought our 2023 Bolt Premier Redline through the Costco auto program using Norman Frede Chevrolet and we could not have been happier with transaction. They identified the car we wanted quickly and it arrived sooner than anticipated. The paperwork and financing went smoothly and the communication from the sales and finance personnel was very responsive. We would certainly do business with them again!
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August 2023 by Dustin Guiducci
Outstanding dealer that is Honest! Andrew is a great person to work with and very knowledgeable and helpful. The entire staff is great. They have terrific prices as well and a very upfront and fair on trades. Save yourself the stress of other dealers and just go here for a new car.
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August 2023 by Amie Mock
Brett Barr of Norman Frede is THE MAN!!!! Not a single complaint for my trade in from first phone call to last line signed! We ordered the EXACT car (w/ features) I wanted and everything went smooth and even better than I imagined! Brett goes above and beyond for his customers and that’s true passion for his career and the happiness of others!! If you’re in the market or have questions - request Brett and he will get you squared away!!
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August 2023 by Xavier Alcantara
I loved this dealership. As a young teen not many salesperson will come up to you and try to make a deal due to line of credit being so short. Kevin on the other hand was very welcoming, & did not badger me with anything. Kevin simply made it my choice to buy a car, & wanted the best for me and whatever car I wanted. He had patience with me and my father. I appreciate all the work and help you did for us. I love my Camaro ?. Ps. I told you I’d come back for that car ?
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July 2023 by Cameron V.
David helped me get a new truck and was very kind !! They even matched the appraisal that we got from CarMax and helped us every way ! They even called us after we got the truck to make sure if we had any questions and any other requests we had. Will definitely be back here for future references and recommend them!
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July 2023 by Cam Allan
I went in around 2pm and was out around 5pm! They work really well with you. The salesman David helped me choose the right truck for me and the whole sales team was polite and friendly! We will definitely be back for our next vehicle!
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July 2023 by Greg Snyder
We bought a car here, our sales person was Kyle. He was extremely knowledgeable about the car and it's features. He spent time showing us all the features and how to use them. We were supposed to get a call when our permanent plates were in. We didn't get a call, and we noticed our temporary plates were about to expire (and we were leaving town for a month). We called Kyle and he said the plates were ready, and it was an error on their part that we didn't get a call to pick them up. We didn't have time to drive all the way to the dealership to pick up the plates (we live an hour away). Kyle actually drove to our house and dropped the plates off! Great service!