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March 2024 by Amanda P
As a family of a cancer patient this facility sure didn't put your mind at ease. Although Dr. Sam was great this may be one of the most unorganized and unprofessional centers in Houston. It can be very hard to get ahold of someone on the phone. You will get the run around 9/10 times and no call back. There is a lack of communication. Nurses and receptionist do not look at notes or patients history. They will call you multiple times about the same thing after the situation has been sorted out with no knowledge that you have been contacted prior about the same thing.This can be one of the most difficult chapters a patient has to facein life having cancer and it is sad that you are left wondering if this is even the right care for you or your loved ones or will thier health get worse. I was highly disappointed with the care provided here and will make sure to let the surgeon know this is not the best facility to recommend for his patients.
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November 2023 by Dr. Morgan McCoy
No follow up on my prior appointment. Phone system is hard to operate and reach them.
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September 2023 by Suzette (SuziQ)
I have a good oncologist Dr Alvarez However trying to get refills or communicate with nurse staff is horrible. Every month I wait over a week at least just to hear back on prescriptions until I have to blow up and get loud from the constant frustration of not getting anything done. I have stage 4 metastatic breast cancer it's changed everything in my life and not for the better. So these people have no idea of the mental and physical pain and stress that people go through daily. I'm now labeled as abusing nursing staff because I had to get loud and demand help. I literally waited over 2 weeks to get refills last month and no one ever got back to me on care space. This is really wrong I understand people are busy but you can't have that kind of total disrespect for patients with cancer. Please do better. Please have a proper system for prescription refills. I know the nurses are overworked and I know they are good at their jobs they see at least 130 plus patients daily just at the Gessner location. I definitely feel that this clinics main objective isn't in creating a well run organized clinic for patients care but rather to make as much money as possible by see that many patients as possible in a day. It really does make one feel like a number or being in an assembly line. Especially when your doctor spends less than 10 min with you and forgets the conversation we discussed. Really sad and frustrated!
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December 2022 by Aubree Bynum
Dr aftab mahmood is apart of this oncology group and he’s probably the worst oncologist we’ve had. He has so much medical NEGLIGENCE that I have documented on my mother’s body that it just is not even funny. He was so bad that we had to fire him this morning.
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September 2022 by Charmaine Allesandro
Office at 2130 W. Holcombe Blvd. HoustonDr. Sam was wonderful. The nurses were wonderful. I gave 2 stars to this practice as the infusion room was less than desirable. Patients were all clumped together without any consideration of gender. There was absolutely no privacy even when you had to discuss your own personal concerns about your medical condition. I don’t appreciate having to listen to everyone’s medical condition. It is very personal. I received treatment in 2 other states that provided privacy in separate pods. It was also the only practice that demanded payment for chemo upfront before they would adminster it. This was not an issue for me but I overheard others being denied when they checked in.Today I received a statement ( 3 months after my last treatment) saying I owed money that I did not. I confirmed this with my insurance company. The accounting personnel were unprofessional and refused to call the insurance company to verify the findings. I would only use this practice as a last resort. Very disappointing.
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May 2022 by Tri Chau Ly
I would like to share my experience. My mom was referred to see Dr. Kathy Sam by Dr Surgeon. You know my mom doesn’t speak English so I had to call instead of her. We didn’t know that you have Vietnamese speaker until I called and New Patient Department confirmed that somebody speak our language. It’s so convenient. Finally my mom got her appointment easier and met Dr Kathy Sam last week (4/4/2022). I’m so thankful Ms Xuan Nguyen and her department who explained and support me and my mom a lot! I will share this experience with my Vietnamese community in Houston who need to see specialist.
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May 2022 by Tan Nguyen
I had a great experience with the new patient department. I got in trouble of change of doctor. But Xuan ( a member of new patient department) always patient and help me to much to made appointment.
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March 2022 by Josie Perez
Of the experience I had in my first visit it was great. The staff was great and helpful
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February 2022 by TeresaTee Nevills Murphy
all the staff is so very nice! Dr Hude has a wonderful bedside manner!
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February 2022 by Daniel
Terrible customer service! Very unorganized and zero communication among themselves. The staff appears lost and blame everything but themselves. ?
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December 2021 by Sue Johnson
Service is excellent.My Dr.went head to head with my insurance company to get the best treatment for me . Everytime they denied,He appealed before I was even notified of the denial.Needless to say I got the treatment he recommended.
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November 2021 by Steve Shelburne
some of the best oncologist in the US!
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November 2021 by Tammy Jenkins
my mothers Dr got her right to treatment. no playing around. Everyone we have encountered is very friendly helpful. information is very easy to ask. I would recommend this Dr and facility to anyone
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February 2021 by Gabby De Leon
The wait time is beyond terrible! Words cannot describe it. Appointment time was at 9:15 and wait time is at 1 hour and 30 minutes and still counting. This is extremely irritating! I checked with the front desk and check in was processed correctly.. ugh!!
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February 2021 by Richard Guynes
Very poor (non-existent) communication either due to attempting to call, leaving voicemail with no returrn call, or sending an inquiry via the website with no response---EVER
