Orvis is a retail store known for its exceptional customer service and knowledgeable staff. Many visitors have praised the friendly and helpful employees, who provide plenty of information on products and fishing destinations. Shoppers appreciate the store's organization and cleanliness, making it a pleasant experience to browse and shop. The store offers various classes, such as the free fly fishing 101 class, which many customers highly recommend. Participants, both beginners and those looking for a refresher, have found the instruction to be excellent, with a focus on basic techniques and equipment. Customers have also noted that while some product sizes may vary, trying items in person can be beneficial. The store's associates are willing to assist with any inquiries, offering clear information about products, including backpacks and pet supplies. Orvis stands out for its commitment to customer satisfaction, as demonstrated by their willingness to replace damaged items at no cost. Overall, Orvis is a great place for outdoor enthusiasts to find quality gear and receive outstanding support.
This was my first time visiting an Orvis store and the staff was SO friendly and helpful! This was genuinely the best customer service I have ever experienced at a retail store!!
June 2024
Staff is knowledgeable, helpful, plus provided plenty of info on some fishing destinations for travel. Didn’t have desired hat in stock, but ordered easily and shipped next day. Pleasant experience.
May 2024
Did the free fly fishing 101 class. I'm self taught and needed a refresher, along with my wife whose never fly fished. Highly recommend it to anybody about to go on a trip. Gretchen is a great employee
