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April 2024 by Henry
Doesn’t open on time
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March 2024 by JohnJohn NY
Poor customer service, due to the fact the employees are impatient and unapproachable even for the simplest of questions. Store does get crowded, so I understand the haste. Gave it 2 stars since they did got what I needed.
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February 2024 by VReviews
I just walked in for help for my charms and the lady so rude. She barely wanted to help me out and didn't even answer any of my questions. She was too busy gossiping with her coworker.
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January 2024 by Jesenia Vargas
Will never buy from this Pandora store! The receipt says we have 30 days to exchange or get a refund. The stupid excuse I got that it looked like it was worn. Also the rings were given to my husband with out a box that would be the only reason it can look scratch! The manager stated the boxes are o my good for photos.
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January 2024 by Carlly Love
Such good customer service! They were all so nice and helpful. We had gone to the woodlands location originally today and ended up walking out because they were awful but this location more than made up for it!
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January 2024 by Adriana Marie
Absolute worst service. There were about 7 employees on the floor and not a single one could help me out with a simple size exchange. I had to wait over 30 minutes in a line for an exchange that took all of 3 minutes. Save your money or go to the location in Macys.
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December 2023 by Vilma Alfaro
A girl was helping me with an online order and she asked me very rudely for the barcode needed to pick up the item. When she was packing the item she just threw it in the bag, with no plastic bag and didn’t even put wrapping paper in the bag. So the item I bought was just sitting at the bottom of the bag and not put inside a small plastic bag (which is how they’ve done it for me before). Hopefully my experience is better next time!
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December 2023 by Abby Jit
IF I COULD GIVE A 0 STAR I WOULD.When I came in some chubby lady with pink hair was helping me. At first I was just looking around and then I decided to look for a ring I told the lady that I was looking for a ring but she was talking to her co workers ignoring me seeing that I was standing right in front of her. She helps me find a ring and I told her I didn’t know my ring size and she looked annoyed , then not only that but I ask her how can she tell the size of my ring just to start a conversation and she with a tone like I’m stupid tells me it’s in side the ring . After that I told her that I was looking for a specific bracelet but then the pulls out thin tennis bracelets that I didn’t want because I already had all of them so I told her no that’s fine , and then I pay for my rings but then my spouse tells me that he would pay for some earrings and so I apologize to the lady and I ask if I could look at earrings and she just looks at me and we both pause…the worst part is that she tells her other coworker to help me out.And the co worker in front of me was asking her what’s wrong .And when her coworker checked me out she also treated so poorly just because the girl didn’t like me ..For some reason I didn’t know why she got upset or why I was treated like so poorly if she didn’t want to help me out she could’ve just said that to my face .
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August 2023 by C H
The lady was helping me. Then started helping another lady as well. And had the nerve to ask me was I okay with it. She knew that’s not good customer service. Meanwhile the other customer picked all the good charms. They didn’t have enough charms in stock. And then the lady with the glasses finessed me into buying a clasp her and the pregnancy mean lady. Bad customer service.
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August 2023 by Mary AF
Jasmin N. was our salesperson and her initial interaction with us was very poor! Her attitude only changed once she knew that we were for sure going to purchase something. There definitely needs to be some sort of customer service training and adjustments of how to deal with customers whether they are purchasing something or simply window shopping for a future purchase!
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August 2023 by William B
Maria was Awesome! I was worried about picking the right things and Maria was Helpful & Great service!! Very Helpful and my GF loved the bracelet/charms/ring she helped me pick out. Thank you Maria @ Willowbrook!
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August 2023 by Lovely Love
Bracelet came without cloth to clean and caring instructions.They also did not tell my boyfriend that clips were needed to keep the charms from falling off.They do not answer their phones
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July 2023 by Janet
Some of the ladies there need to work on their customer service skills!! Usually not a problem going in, just had a couple bad experiences recently ?
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July 2023 by Sylvia Thomas
They were friendly but I didn't get the service I wanted to exchange a charm still in the box and I received a bracelet as a gift and just wanted an adjustment and they wouldn't do it just because they couldn't find the person information I was not asking for a refund just wanted my gift to fit
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July 2023 by Cayne Romo
This Pandora store needs to do better. My experience was just blah, it’s wasn’t like some of the other reviews that I’ve read about this store. But they def do not make your experience worth it. People come here to buy something that will be with them always and it means something to them. People should be treated better at this store. There was a customer next to me and her husband was buying her first bracelet and they were treated really poorly. The lady behind the counter acted like she didn’t want to help them. The people that work there act like you are bothering them. If you don’t want to interact with people or work in customer service, then the people you are hiring are def in the wrong profession. I was able to leave with my second bracelet, it’s nice and I’m happy with it but do better Pandora. Make beautiful memories not bad experiences.
