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April 2024 by Crystal Flowers
Beautiful restaurant but service is horrendous. Ordered a grilled cheese only to get a cold toasted sandwich. Sent it back only to receive what looks like an old microwaved sandwich with dried out hard cheese. And the chef thought it was acceptable. Save your money and never ever come here!
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March 2024 by Mafe Leoncio
This place has deteriorated too much... everything is dirty around it, it smells very bad. The bathrooms are super dirty too, garbage thrown everywhere and the homeless... they come and go when it's no longer a nice place to visit ?
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March 2024 by Yeison Vergara
Excellent service and very good
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March 2024 by Pleiades Talukder
I came here with my partner on a date and I don’t know why the vibes were so weird. We don’t usually have such a weird time at our local Panera‘s but this one in the Montrose area is pretty lazy in my opinion. I don’t like using that word, because I don’t think laziness exists, but at the same time it took them forever, to help us out with coffee, and other people around us were also having problems. I wanted to give them the benefit of doubt at first because I know how hard it is to be a service worker, but at the same time they reacted, rudely to our simple questions and we’re constantly shorts with us making us feel rushed. Overall, I don’t understand why the workers were doing multiple things at once, and never seeming to get any tasks done, but I probably won’t be coming here ever again or unless they got a new workers or management. I feel like this is a harsh review, and I don’t like giving harsh reviews. That being said, I hope someone enjoys their time here to study, or some thing, as always much love to the universe and Houston. Ɛ> :( c,:Parking: free parking lot that is a bit of a walk from the entranceKid-friendliness: good for family
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March 2024 by Richard Raymond
This was my first time at Panera was a 10/10 one of the best I had got it for my girlfriend and she loved it and the service was amazing and Kaiden made my day at the front when I arrived with proper manners don’t see that a lot but Panera I will be back.
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February 2024 by Ashley Stinson
They were very accommodating. I just had surgery and can only have liquids, so the manager helped make sure I got only broth in my soup. I really appreciate the kindness Dietary restrictions: Very accommodating
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February 2024 by Susan D
Cups have been removed from the kiosk. No one was working the front area. Had to repeatedly go to the area finished orders were placed to try and get the attention of an employee to get a cup and friends with me to place an order.
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February 2024 by M Anders
DO NOT COME HERE!!! Easily the worst Panera I’ve ever been in, in my entire life. I had a casual business meeting here on a Monday night. When I walked in the smell of homeless people overpowered me. I used the restroom and there was a homeless man bathing himself in the bathroom stall with the all paper towels in the restroom. I ordered a drink and the staff left me waiting at the register for almost 5 minutes while they stood around, ate, and laughed in the back in plain view of the register. I ordered an iced tea, found the machine empty, and asked for them to refill it. When we left 3 hours later it was still empty. When our meeting started there were 10 people in the restaurant; my party of 3 and 7 homeless people. By the time we left we had witnessed a guy come and sit in a booth and deal drugs to all the homeless people. I watched 3 homeless people smoke weed on the patio. We were serenaded by a woman laid out, sleeping in a booth and snoring so loudly she drowned out the music playing. Also fun was the guy watching videos on his cell phone and his occasional yelling at the videos.
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February 2024 by Moises Cantu
Awesome Staff with great service! Thank you for supporting our vets!!!!!
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January 2024 by Mike Ho
I recently visited the Panera Bread store on Westheimer. Unfortunately, I had a very unpleasant experience due to the dirty conditions and bad smell. The overall cleanliness of the store was subpar, and it significantly affected my dining experience. I hope the management takes steps to address these issues promptly.
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January 2024 by Benilda Reyes
Stopped by this morning for some breakfast and Ricardo , per usual was so kind ! This man really exemplifies how great customer service should be.
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January 2024 by Katniss G.
Quality is definitely going down in this place. I ordered Chipotle Chicken avocado Cibana breakfast. The infilled ingredients are given tiny bit, not much chicken, avocado, egg, or cheese. It's a total disappointment. No consistent quality. However, sandwiches still taste great, despite limited amounts of protein.
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January 2024 by David Chang
If Panera is on your way to work, you should get the unlimited sip club, especially when it's on sale. Grab a coffee or tea to start the day daily with the price under $10 (when there's a promotion) for a month is just a good deal. The regular price for unlimited sip club is $12.98 +tax. I like to make my own drinks, so I enjoy the walk-in and DIY. The picture is the milk tea that I customized.
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January 2024 by michelle ma
Delicious and the bread is really ?
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January 2024 by Tina Thorn
When drive through person failed to give me back my debit card. Returning to give my debit card a lady covered with piercings and tattoos address me as mama. When did degrading people with names of endearment, became a part of customer service.a lot of racial profiling putting sugar and butter customer ask not to
