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October 2023 by tabassom fateri
I took my little Maltese in for the first time to this place for his grooming. First of all the staff I spoke to was very rude, didn’t even smile to welcome us in. My baby had very minor matting under his armpits so her recommendation was to either shave him completely or for me to take him home brush him and bring him back another day for grooming!!!!! What is your job then???? Very disappointing.
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August 2023 by Dana Hammer
The have high quality food, helpful staff. They have been serving my pets changing needs for many years. Thank you!!
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August 2023 by Raquel P.
I’ve been coming here to Vicky’s occasionally to get some treats for Rawlie Riggs, my Australian Cattle Dog mix. Every time I’ve come to this store, I’m always positively greeted by the young man and women behind the front counter. I’ve met the owner Vicky the first time I walked in this store months ago and she’s very kind and has been helpful. In fact, all the employees are super nice, professional and knowledgeable.When I inquired about getting more information about possibly putting our puppy on a raw diet, I was referred to speak with Amber. She was extremely helpful and took the time to explain the raw diet process in detail. In our conversation I found out she has reptiles, specifically snakes. Which I’ve had as pets in the past (all colubrids) and it awesome she’s open in sharing her knowledge of them, as well. In addition, she has an Australian Cattle dog puppy, which helps when providing the best care for my puppy.I brought our puppy last month to get his nails trimmed, for the first time in several months, due to a bad experience at a local PetSmart which I have informed them what happened. I gave them a heads up about Rawlie being sensitive about his nails being trimmed on his front paws. They did a great job working with him.After talking with the ladies in Grooming, I felt more comfortable in bringing Rawlie in for a full grooming (bath, hair trim and nails). This past Sunday, we took our dog to Vicky’s Pet Depot to get fully groomed for the first time. Kaitlyn worked with him and did an amazing job. Although, Rawlie had to be coned and muzzled for his front paws to be trimmed…which was what I expected and was okay with. We discussed the possibility of this happening when we dropped him off as he’s sensitive in his front paws. I provided them as much information about Rawlie’s personality and behaviors. Like Amber, Kaitlyn has an Australian Cattle Dog mix. The knowledge and understanding of his breed helps.I don’t normally give a review, but felt this store deserves one. Customer service, knowledge of the industry and the level of professionalism demonstrated are all important. Please continue the great service you provide. I’ve made this my main store to get treats, food and other items for our Rawlie and will continue to bring him to get groomed on a monthly basis.
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June 2023 by Nadia Colby
I had forgotten that Caleb, the groomer, had suggested vet grooming bcs my dog is anxious.This happened about 6 months ago. I tookhim to the vet a week before making an app at Vicky's. The vet gave him 4 different pills and he was sedated. I received the confirmation from Pet Depot twice before the appointment. I was early but Caleb said he was not taking my dog, Emi. I explained to him that he was doubly sedated.When he asked the other groomers if they could do Emi there was silence. And Calebmockingly said "I guess that means no".In the end Caleb suggested Pet supplies where they took my dog at the same price and they were awfully nice. They said Emi was good. If the front office had ommunicated with the groomers and refused to make the app for Emi, nothing would have been as uncomfortable as seeing Caleb with a smirk in his face treating me like a teen when I am a 63 old woman.
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April 2023 by Samantha H.
I have been going to pet depot before it was Vicky's since i was in middle school. So about 20 years. Yesterday i went in for my 13th bag of Fromm dog food. The 13th is free so i was excited. Fast forward to today. My dog at from the new bag this morning and now she is so sick she cannot move. I called and asked if i can bring the dog food back to return it, i was told unless i have the original package i can't get another bag. Today is trash day, and the trash has already been picked up. Earlier today i was at a funeral. So it's really sad that i won't be going here anymore after 20 years. My dog is very sick and they don't care. I don't recommend anyone coming here at all.
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April 2023 by Matthew Mott
Walked into this store the other. Just a drop in while I was traveling through. One particular member of the staff was absolutely phenomenal. I was hoping to find some special items for my dog I was un able to locate. But did bump into miss. Amber. That encounter alone has convinced me to stop in every opportunity I can when I come through Texas. She walked me through a very stringent raw diet for my dog that sounded near unbelievable with its benefits and cost efficiency. I even double checked her claims and was surprised to see how incredibly accurate she was. And some how we stumbled onto snakes, she specialized in ball pythons and her knowledge on that topic alone seamed almost endless. I’ve been dancing with the idea of buying a snake for my son here at home, but have been really hesitant with my lack of knowledge. But after a short 10 minute conversation I feel like I could compete with the best of them. Again 5 stars, I have no idea where the managers were able to find such educated employees. But it was such a refreshing change of pace from the oh so common “I just took this job cause I needed one” type of employee. 5 star will be returning.
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April 2023 by lorena santos
I want to give a big fat thank you toThe owner Miss Vicky, for her kindness. She is very knowledgeable ,helpful with phenomenal products and services that makes the lives of our fur babies happier. Thank you for the help you give me. ?
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March 2023 by Anthony Nwosa
Vicky’s is the one stop shop for me, they have everything I need and when I visited with my Pup Zion he loved his time there and even got a dog wash to make him feel all clean
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February 2023 by Mike Chen
Good local place overall. They carry most of the best brand dog foods. The front was very helpful. For my first time taking my dog there, it's hard for me to blindly trust someone to take care of my dog. The grooming place looks really packed when I was there to checked my dog in. Since my dog cannot talk to me, I could only rate based on what I saw. I saw too many dogs standing on the table, unattended and waiting. Too many dogs and groomers crammed in a tiny room. Not sure why, but maybe a bit too overbooked.
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January 2023 by Jose Sanchez
I like this store and their product variety but booked a grooming service online and they called me to cancel with pretty much no alternative. Couple days after went in person, to look for availability, to be received by the most uninviting customer service person. She was rude and rushed me into making decisions. I decided to leave. The owner/manager looks kind but I'm not coming back for a while
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January 2023 by Ben McCullough
Caleb is awesome! And so is everyone else at Vicky's Pet Depot. We have been taking our Wheaten Terrier here to get groomed since she was a puppy, and have never been disappointed.
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December 2022 by Dee B.
The staff at Vicky's is always eager to help and answer any questions. They are very knowledgeable and helped me pick out a new food for our dog that she loves. We are returning customers and love giving them our business!
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December 2022 by Lisa S
Grooming is great. My dog is very nervous about getting groomed or going to the vet but the groomer handles him with care. It is so appreciated. The prices are fair and we keep coming back year after year. We’ve had the same groomer all this time which should tell you a lot about the place. The people are so nice.
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December 2022 by Callie Scott
I have been taking my maltipoo Lulu to Caleb on weekly basis for over 6 months now. She is an older dog, and it can be said, she has some odor issues. Thankfully for Caleb, this is no longer an issue. He does a beautiful job with her… So, besides her looking adorable, she gets to cuddle up with us again without us having to put a clothespin on our nose? all the groomers are really good, but Caleb is our guy!
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December 2022 by Janice Goss
Caleb does an excellent job grooming our English Setter. She’s wagging going in and coming out of grooming. Definitely recommend grooming services at Vicki’s Pet Depot.
