-
February 2024 by Anita McLaurin
This was the quickest service in history--even on a busy Saturday. I will definitely use Pep Boys again.
-
January 2024 by Tink Yari
If I could give a 0 I would. I went in for a simple oil change on 1/18/24 around 3pm to 5pm and was shorted on my oil. Took a look at it after I left and noticed they filled it to the low point. Not only that. They took all my quarters out of my vehicle. I intentionally left lots of change to see if they could be trusted for my first time there and I come back to my car with only 2 nickels and a dime…. This is a shame. Why would you want to lose your job over change. Was treated as a number not a customer. This is wrong and should be addressed/corrected amongst the thieves. Really should be fired. Where’s their head at. Definitely not going to pep boys anymore.
-
January 2024 by Kyle H
Really poor customer service. Feels like they have zero interest in actually helping people.
-
January 2024 by Dumasia Boyd
Great and fast service. Everyone was helpful and attentive to my needs.
-
January 2024 by Sarah Clark Konopik
The Service Advisor was very cordial and accomodating. Just disappointed over the fact I made an appointment online and selected the specific location based on the fact they had a posted appointment day / time that worked with my plans for the day yet they don't take appointments on Sundays.
-
January 2024 by Brown Eye
Great service and time of alignment being completed.
-
December 2023 by Colleen Kimball
The guys were so kind and got me in fast on a really busy day!
-
December 2023 by Bart
I recently had a less-than-pleasant experience at Pep Boys on Greenbriar Drive in Houston. Brought my car in for a leaking tire and tire rotation, but not only did they forget the rotation, the patching job on the tire seemed to make things worse. When I returned the next day for them to fix it, I was met with a dismissive attitude, being told they were too busy and to get back in line. Greg at the front desk showed zero concern for customer satisfaction, making me question the integrity of this location.
-
December 2023 by ERIN SWEENEY
I recently moved to Texas and am always skeptical about finding quality car service. However, so far throughout my experience, the customer service I have received at Pep Boys has been unmatched!
-
November 2023 by Brian Oxley
I'll be going back. They found no problem underlying my concern (noises in back), and didn't charge me. I was satisfied with the explanation, and learned some more about my car.The only drawback (else I'd give 5 stars) was having an 11am appointment set up ahead, and seeing my car wait 1hr to be looked at. Lesson: plan ahead for delay on a Saturday.
-
November 2023 by Lawrence Mallette
They do good work. I had made an on line appointment for 9:30, but was not seen until 10:15, and there were several customers ahead of me. The battery I needed was to arrive in 45 minutes, which soon became 90 minutes.
-
November 2023 by Colin B.
Made an appointment for an oil change. I arrived and they did not have all equipment needed to complete oil change. They told me to come back at later time as they assured me the parts would be in. I came back and still not all parts were there. I had to wait an additional 1.5-2 hours for the part to come in. So why my appointment was confirmed is beyond me. No verbalization of a discount was given. Although the work was performed, I will not return due to lack of awareness and preparation from staff.
-
October 2023 by El Vee
Caution for Potential Women Customers:I recently had a disturbing experience at this auto repair shop when I brought my car in for repairs. I had initially requested work on the starter and valve cover gaskets, and I also decided to have the radiator replaced due to a previous leak. However, when I arrived to pick up my car, I was shocked to find that my old radiator was still in place. The typical woman would jump in their car and drive off but I am not your typical woman.I opened to hood and my old radiator said Hi I'm still here! I left the car at the shop, insisting that they replace the radiator as originally agreed, and I requested to keep the old radiator as proof.The manager, Greg, called me to insist they had already replaced the radiator and that it was just a dusty cover I had observed. Ok Ladies I WAS BORN DURING THE DAY BUT NOT YESTERDAY!I informed him that I would return with someone knowledgeable about cars to verify the work.Surprisingly, when I returned with my knowledgeable companion, the radiator had been replaced as originally agreed. It was frustrating that it took such insistence to have work done that I already paid for.My concerns didn't end there. After the repair, I encountered new issues that I didn't have before, which I suspect may have been caused during their work. Additionally, my car continued to leak oil, a problem they were supposed to fix.To make matters worse, I discovered that the staff had been unnecessarily rummaging through the interior of my car, even disassembling the back seat OF MY SUV, exposing the tire jack. This intrusion into my vehicle was entirely unjustified and unprofessional.In summary, my experience at this shop was deeply unsatisfactory. I feel it's important for all potential customers, regardless of gender, to exercise caution and consider bringing someone knowledgeable about cars when seeking services here to ensure the work is done correctly and that their vehicle's integrity is respected. The level of unprofessionalism, especially from the manager, Greg, was deeply disappointing.Greg the manager is unscrupulous, and feel confident in taking advantage of what he considers unsuspecting women. Don't listen to anything he tells you because every word out of his mouth is a lie. If you choose to take a chance BUYER BEWARE!
-
September 2023 by Hank
Did not recognize my appointment time. I was told they were prioritizing appointments after asking for an update after 2.5 hours of waiting. Was originally told 1-1.5 hours. I was the. Told the tech that would service my vehicle wasn’t scheduled to come in until 11am. I schedule a week in advance for 9am. After the second update on time, I was told 30 minutes. It ended up being an additional hour +
-
September 2023 by Jeremy Sirias
I called to make an appointment 3 days prior and I was told my appointment was made without the associate taking any of my information. Once I arrived, I was not surprised to learn that my appointment was never made. My car was still serviced, but then I had to call 30 minutes before closing time for them to tell me that it had been done hours ago, they just forgot to call. I'm never returning here again.
