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February 2024 by Sheila Johnson
They are very professional. This my second car that I let pep boys work on.
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February 2024 by Tiff'ny V
I came by this location today 2.7.24 around 8AM as I heard "scratching" under my Mercedez. Turns out when I pulled out of my garage it scarped the bottom of the protective covering and it was hanging. The guy at the front desk came out , looked under my car, took pictures for me to have a visual and advised me on the issue. He did advise me that it wont harm the car but it does protect the fixtures under it. The tech that worked on my car was super detailed and tried his best to screw the cover back on. I sincerely appreciate their thoroughness , honesty, and being super detailed. WONDERFUL team!Best,Tiffny
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February 2024 by James Bell
Every one was helpful, and they look out for what's best for the customer. J.D. Culpepper was very professional and even the service tech was very respectful.
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February 2024 by Cristela Rios
Oh the service is amazingly perfect and so very thorough thank you J.D. you all are the best ?
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February 2024 by Shantana Cooks
Thank yall so much
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January 2024 by Monet Burns
Best PEP BOYS in HOUSTON!!! Excellent customer service. Very clean establishment! A1 service! Justin helped me out the first time withOil change. Wonderful customer service, which made me come back to the same location again. Second experience was awesome as well! Manager JD was very helpful and patient with oil change and alignment!Thank you so much! Really appreciate everything!! Will be back soon!
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January 2024 by Alarich Distributing
Great customer service and competitive prices
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January 2024 by Hongqi Zhang
Great service
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January 2024 by G Mtz
got me in as soon as i got there!
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January 2024 by Larry Cherry
Had an appointment for a steering and suspension evaluation at 2pm. Was supposed to take less than 30 minutes to do. It has been two hours and I am still waiting. A guy in the lobby was here even longer than me for an oil change and there is no reason an oil change should take over 2 hours. Not sure what is going on to cause this kind of backlog but corporate needs to help set some better policies and support the few technicians they have at this location . No one wants to wait hours for basic work. It is okay to turn customers away especially if you are understaffed and have a long backlog. Corporate needs to help improve the customer experience at this location.
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January 2024 by Alexander A.
Worst service shop ever- made me wait 2 f hours and didn't even start on my diagnostic. They didn't even tell me they hadn't started until I asked.
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January 2024 by Fazal Ahmed Khilji
Pepboys is cheat fraud unprofessional inexperienced crooks
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January 2024 by Andre Harris-croom
I dropped my car off at 10 am and they never called me comfort what exactly was wrong, the staff wasn’t friendly at all and my car still has check engine light on. This was a complete waste of day ‼️
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January 2024 by Sadat Shahriar
Back in June 2023 I went there for my HVAC system check since it was not working (or the AC is running but blowing just hot air). They did some initial checks for free but estimated a hefty $1960 to repair (basically they said, my entire compressor needs to be replaced).I went to another store (not pep boys) for a second opinion. They said, it is very likely that the air filter is clogged. They changed the air filter but it turned out one of my fans were not working too. The whole repair coat was $450 all together.Yup , Thanks for the free checkup, but I'd be so disappointed if I had to spend $1960 instead of just $450.
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January 2024 by Nestor Sepulveda
I scheduled an appointment for cooling system flush. Upon arrival the desk person told me "I have only one mechanic, I have many cars already". If you know in advance you can't take any additional work, why make people waste time and money? You enjoy see our frustration face to face? Should have called me and cancel the appointment. I did an effort asking for permission at work just be ignored by PepBoys. Bad service.
