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December 2023 by St. Paul Powell
Ater getting my oil changed, my check engine light came on. Thinking that this was because of the oil clearner option, I was nervous of my decision. However, Ceaser, took the time to check out the check engine light code and actully found the issue was unrelated. I really appreciated this because it allowed me address another issue that was going on. They are a great staff, thanks again.
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November 2023 by Jason Carrillo
I took my Nissan Sentra in for a alignment and the tech Cristian did a good job on it. Also he let me know about my tires that I would have to replace them soon because of the threads. All of the workers there were really nice and my car was taken care of really good.
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November 2023 by Tida Davis
Great customer service, the wait isn't long and it's really easy to set an appointment. This is my second time going there and I haven't had any problems. I will recommend Pep Boys to anyone.
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November 2023 by ss carter
Caesar and his team were great! I got my brakes done and they also offered me a $40 coupon. 10/10 recommended.
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September 2023 by Keesha Westry
Listed hours 7:30am until 8pm. I scheduled an appointment online with all details and the time they had as available was 5:30pm. I received a call at 3:51pm saying their technician leaves at 6:30pm and asked if I could come earlier. I asked what time, the young lady said, just before 5:30pm so I asked if I could come at 5pm, she then said the specific service would possibly take up to an hour and could I come at 4pm. Can I come at 4pm when it’s currently 3:51pm??♀️. Baby just cancel it because why are your hours until 8pm but you only have one technician that’s leaving at 6:30pm??
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September 2023 by A. M.
The quoted price of a remanufactured starter was twice the price of other suppliers of the same part! I had to accept it because I needed my car ready to go to work the following day.
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September 2023 by Jessica Brown
Very nice and friendly staff. Young lady by the name of Zarah I believe was very helpful to my grandmother. She made her feel welcome and care about her concerns. We need more people like her working at your company. Thank you
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September 2023 by Joi Lynum
+: service was fast-: the "complimentary inspection" that came with my oil change was not completed. Car overheated the very next day & busted my radiator. Turns out, radiator fluid, transmission fluid, power steering fluid & even the windshield wiper fluid were low or empty. Plus, the oil wasn't even topped off.Save your time & your money, they may be cheaper on the front end but you'll be out hundreds more for the work they didn't do on the back end.
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September 2023 by Nika Paley
Had a really good experience when it came to my car being serviced. Tranesia explained service and prices to my understanding and made it easier for me to decide what was best for my vehicle. Service was also fast.
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September 2023 by Carlos Rocha
The poorest of service here. No type of customer service and having to wait 5 hours to get a tire patched is crazy to me. Only reason im affiliated is cus i chose to buy that warranty which i will never make this mistake again
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August 2023 by Angela Walker
I received Amazing service at this location. They will go above and beyond to provide your car the mechanical care that it needs. The staff and manager are very professional and courteous. They are very honest and the staff assisted me with choosing the best option to save money. They also paid for my lyft ride home so that I didn't have to wait at the shop. I highly Recommend this location. I give them two thumbs way up!
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August 2023 by Enrique Rocha
I called on August 7 2023 at about 12:10pm. A black woman answered and asked me what I needed. I gave her my tire information and she told me to wait. I waited 10 minutes then she came back on the phone and said thank you for holding how may I help you. I then told her I been waiting and I already told you the tire size. She then put me on hold without saying anything and it me off. And put me on hold for another 10 minutes. Then she came back on the phone said something I couldn't hear because all of her background noise and I said can you repeat that. And then she just hung up on me. How rude are these people working at pep boys
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July 2023 by Bodaciousblu
Made apt for 1pm for new tires, was told "the guy" for that wouldn't be in till 4, but he had other work to do first, so I should come back at 5. I came back at 5 and left at about 745, after my apt was so heavily delayed I expected to be leaving in an hour. It is disappointing that a business that is primarily tires and wheels didn't have more than 1 person scheduled that knows how to fit and balance tires. Every time I go here the service is polite and professional, but extremely slow. They do good work but expect to spend half the day there.
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July 2023 by MRS. M
Don't bother setting an online appointment. They don't treat it as priority. I waited 45mins and they still hadn't serviced my vehicle. I quickly got my key back and went somewhere else.
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July 2023 by Cat S
My mom had her vehicle a/c serviced. The tech was trying to get her to buy a new compressor when the original one could be serviced. He made like the old compressor was “weak” and needed a newer one for over $2,000! When she questioned him he then told well yes the old one can be fixed.Then found out 4 days later that the hose was left loose and screws were not tightened and on the other side screws were missing. It’s sad a woman can not trust this establishment to honest and fair! Had the loose and u tightened screws and hose had not been found she would have had more serious issues. Be cautious!!