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January 2024 by Susie T.
oh my gosh THIS PLACE IS AMAZING! We recently got a SheepaDoodle so lots has had to be done with a new puppy. I recently discovered a lot of reviews about Pet Supplies Plus. ALL POSITIVE and that everyone is super nice. They were all correct. From the moment I walked in I was greeted. We also had our SheepaDoodle groomed by Kodie and she was awesome. I asked for a Teddy Bear Cut and she did it perfectly! She was so nice and explained everything to me about Wally. His ears are sooooooo clean now! I'm very impressed by her and all the other people that work here. Your first grooming is 25% off too! and she told me after your 5th groom, your 6th is free. It was VERY reasonable. I have paid crazy amounts at PetSmart. I prefer to support a local owner. They opened doors for us and I witnessed one of the young gentlemen carry out dog food for another customer. This place is exactly what Bellaire West U and Braes Heights needs! it really is a hidden gem and they send you Coupons all the time. We also bought a Wash Card for 5 washes for $40. They provide everything in their wash bays - all the shampoo and towels to self wash. What a deal!!!!!!! We love it here.
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November 2023 by Clynton M.
I am usually very hesitant to visit chain stores, especially in regards to grooming as I have heard many horror stories of terrible results, uncleanliness, and just overall poor customer service. This Pet Supplies Plus location is far from that. As you enter the facility, you are warm-heartedly greeted by the staff. It is very clean and from what I have seen, they have a very extensive inventory of pet necessities. I went here for my pup's grooming appointment, given my go to has closed down and other grooming facilities can be just too expensive. I was not disappointed. It was very easy to register online My boy was super clean and cute! I really appreciated that they had samples of blade size for you to consider how long you want your furry friend's hair/fur to be.
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October 2023 by juan gonzalez
Their staff are really friendly and have great attitude and very helpful. Prices are affordable! They have a good selection of foods/products and will special order for you if needed.Also the owners are super nice!Highly recommend!
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October 2023 by shaun six
Amazing place, a one stop shop for all things pets! Knowledgeable and friendly staff who go out of their way to help you find what you need. Highly recommend
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October 2023 by JOHN
I went out of my way to give this place a five star review. They always go above and beyond and are extremely nice whenever I go in there. Very sincere good People, service that's hard to find today.
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September 2023 by Helen Lu-Rodriguez
Excellent pet store! Love the variety of products and wonderful customer service. Mark is very friendly, helpful and great with pets!
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September 2023 by Diane V
Marc is great and was super helpful to us. Also gave us an invitation to an upcoming Halloween party event at the store. Thanks!
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September 2023 by Teresa Nguyen
Such a wonderful experience here!! Every staff member was kind, attentive and super helpful! I love this location and will definitely come back.
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September 2023 by Nuterbut
My pets absolutely LOVE redford, we switched our cats and dog right over when we heard all the amazing benefits. Shout Out To Matt the best manager ☀️ he helped me switch right over
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September 2023 by Claire Bear
i heard how this place has unique cat stuff so i was excited to finally check it out. it was a bit far from me but oh welp!the store is clean and nice. walking in, it had only one aisle for cats and the rest were for dogs. the signs were big and easy to see. great friendly staffs.i guess i was hoping that it would be diff from petco but it was pretty much the same. so if you are around the area maybe check it out.
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September 2023 by ray o
This location of Pets Supplies Plus provides an all around exceptional experience. The staff gives phenomenal customer service and you leave feeling like a valued customer- they even offer to carry your bags out and place special orders! The staff is always so pleasant and polite. To name just a few, Anthony is extremely knowledgeable and Marc and Matt are always going above and beyond. The owner has a great presence in the store and has a friendly disposition. There is a wide selection of products and frequently a good sale. I find it very rare to have such quality service and I very much appreciate it!
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September 2023 by Tanya Gardner
Best pet store! I am new to owning a kitten, and the team there was so helpful and led me to 2 products right away that I needed. I have pet stores that are closer to me, but this will be my go-to anytime I need anything for my kitten.
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September 2023 by Nancy P.
Took my dog to the self serve dog bath. Great area with towels included. I have a large dog so it was nice for him to be able to walk up into the bath area. Reasonable pricing. Overall the store is nice. I didn't really shop so I am not sure about prices. But 4 Paws up for Pet Supplies Plus doggie bath area!
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August 2023 by M T
The staff here is very friendly and helpful. Even though there's a location in the Heights area, I will drive to Southside place just for the customer service and selection! Keep up the great work!
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August 2023 by Lisa Patino
I hate this store. I’m not even sure why I wasted money and time here. It started out fine. I would order my items online for curbside. Then I would show up and check-in for curbside and nobody would ever come out so I’d have to go inside. That’s fine, but now for my past two orders they haven’t fulfilled them. The money goes out of my account, but I never received an email about my order being ready. I let it slide the first time as the money was refunded a few days later. Today I tried once again, and the same thing. The money is withdrawn, but no email saying they received my order nor that it’s ready. I give up. I only shop here because they sell the Open Farm brand and had online order/curbside pickup. I’ll just start shopping at Pet Supermarket and switch my dog to the Stella & Chewy’s brand. ?
