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July 2025 by Danielle Wimberley
Management needs to check their employees. Everyone here has a terrible attitude problem. Never seen anybody hate their job as much as these people. Not to mention they have no knowledge of anything so if you have questions you’re out of luck. I would definitely give your business to a different pet store or even a different location. This one is trash
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July 2025 by Mia Embil
I really like this place for cat food and or treats.
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June 2025 by Troy Warren
Grooming department gives any excuse that allows them to deny customers. I walked in, it was NOT busy at all. All i needed was a nail trim and I was told to come back 6 hours later.... grooming is the only reason I come to this location and I've gotten denied multiple times. I am looking for a new location to give my business too.
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April 2025 by Amy Pace
I drive from Friendswood to shop at this location. It is, hands down, the cleanest and most organized PetSmart in the area. They maintain the cleanliness of their live animal enclosures too (not that I’ve had a need to purchase one of those). They always have adorable kitties to go and peek at. The grooming salon and puppy classes appear to be very popular as well!
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April 2025 by Kenneth \u0026 Amanda Poole
After having my dog for almost 3 hours in a cage they said she wiggled to much to groom her. Yes you heard me, appointment was at 10:30 they released her to me at 1:00. Not one single hair trimmed. They bathed her and trimmed her nails.
Guess what, went to petco and they groomed her up perfectly!
To Christina or whoever it was that said my dog had never been groomed before, petco has groomed her 3 times in the past with no issue. And did it again today. Do you know what the issue was with you grooming her? YOU LEFT HER SITTING IN A CAGE! And when I talked with CS, they agreed that was too much time in the cage.
Please don’t book more than one dog at a time for grooming. When you do this, one or more dogs are suffering in a cage. To leave them crated in a strange place for that long is cruel and neglectful.
I will never again return for a grooming at petsmart. Will continue going to Petco!
(Video of Petco groomer grooming my dog that you said you couldn’t do because she “wiggled and had never been to a groomer)
Again, thank you Petco for cleaning up PetSmarts mess!
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July 2024 by Gary The Clone
Went here with my mom to get aquarium supplies, and I ended up leaving with a baby hamster. Gabby helped me through the entire adoption process, and was extremely kind and helpful the whole way. She even helped me find the right cage, feed, and bedding for my new little guy. The entire staff at this store is awesome, and I couldn’t be happier with my experience.
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June 2024 by CHRIS SMITH
The grooming department personnel are very unprofessional and rude. I have been taking my dog to this PetSmart grooming center for the last 4 years. The last couple visits have not been so great. When I brought up my concerns the staff was quick to be sarcastic and submissive. I have spent a minimum of 20K in this place between my dogs grooming and other supplies throughout the years only to be treated disrespectfully. Needless to say I will not be returning and will take my business elsewhere.
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April 2024 by norris pruett
I was picking up some spray for my dogs and looking like they were chosen who they want to wait on I been in management 45+ years seen it all but it’s ok I’am very patient so you always can outwit him people like that they need to be careful because I could be that wrong person that know some owners that don’t tolerate members like that have a great day petsmart
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April 2024 by Aisha Carriero
If you happened to get the wrong order of a bag of dog food and 12 cans of wet food delivered to you today (3/4/2024), I have your cat food and guinea pig toy. Please donate the dog food to one of the many local foster groups please, since my dogs won’t see it.
Terrible experience. I placed an appx $140 order of dog food to be delivered. I can’t make it to the store because I have an infusion I have to do which leaves me unable to drive or function after. A store employee (not DoorDash) taped the wrong invoices on 2 orders. These suckers are taped on there good and don’t just fall off, and I’ve never had an issue prior. The initial store employee was standoffish when I called and told me to call DoorDash before I could even finish a sentence. DoorDash initiated a refund and told me I needed to call the store to coordinate a re-delivery. I called the store back, same rude employee. She passed me to the manager who was equally abrasive. Look, people make errors all the time. It happens. Not these PetSmart employees, according to the manager. Somehow it was all DoorDash’s fault. Being apologetic and taking accountability when the distinct possibility exists that your employee (or you!) made the error is good customer service…and being a good human in general. She refused to do anything or be helpful in any way. All I wanted was my stuff to be re-delivered and for this other person (who had also called the store) to get their items…I didn’t care about the refund. I just wanted my dog food and DoorDash told me I could coordinate that with the store manager. Nope. Manager said she’d call DoorDash and didn’t.
I called PetSmart Customer Care. While they were more empathetic, I still don’t have my $140 worth of dog food, their bin is empty, and I’m now an hour and a half late for my infusion. I don’t care about a $35 gift card, I don’t even care about a refund; throwing money at things as a platitude doesn't make poor attitudes better or the situation right. And given the other person’s cat food I received, their cat isn’t well. We obviously live within a few miles radius of each other and the store. The store and DoorDash both know who we are and have our addresses. Just dispatch out a Dasher and make the swap. If you’re that dissatisfied with your job or yourself that you immediately have to go on the defense and take a nasty tone, maybe you need to take a look at yourself and where you need to improve and do better in your life. Don’t take your misery out on others, when they are simply trying to find a straightforward solution to the problem you/your employee(s) created. I’ve worked retail, I can sympathize, but I never treated or spoke to customers like that, even on my worst days.
I shouldn’t shop here to begin with given PetSmart’s track record on their treatment of small animals/birds, so shame on me for going for the convenient big box option to begin with. I’ll be switching to Pet Supplies Plus, which is locally owned, or Chewy going forward. Now to figure out what I’m going to feed my German Shepherds tonight… I’ll probably make them a regular DoorDash order from a restaurant!
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February 2024 by Vicki Safer
I have two very finicky cats. When I came to this store I asked for an expert on cats. Thank goodness for a manager named Lilly. The store was not busy at the time I went in, and Lilly was able to help me for about 30 minutes. She has 4 cats and she was a wealth of information. She told me all the tips she had with her cats and what worked for her. From cat litter, to cat boxes, trying to keep their weight down, on a “slow feeder,” and even their treats. If you need help for your cats, ask for Lilly….you won’t be disappointed.
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February 2024 by Adam Hatfield
They are phenomenal groomers, my pup is anxious when I'm not around and sometimes just can't handle it. They do great, and don't make you feel terrible because of it
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December 2023 by Ginger Frasier
I am impressed with the greeting you receive as you walk through the door. All of the groomers are so kind and my Bentley loves them all. Meghan and Zach are his favorite groomers.
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December 2023 by Bassel Samman
Crashed on the way there never even made it
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November 2023 by Darla M.
I had so many notes for the groomer. I knew my husband was doing the drop off and would say oh whatever. When I picked up my Charlie; he was groomed to the T of my notes. He looks perfect! Thank you!!!
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September 2023 by Rosana Peek
Very cleaned and organized. Friendly staff!
