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March 2024 by AyushTheHostage
1. LITERALLY NO IPv6 SUPPORT LIKE W T F (Security risk)2. The default DNS servers weren't even working and I had to use Cloudflare's DNS server instead3. Even when the DNS servers are working they are significantly slower than my previous provider.4. They FORCE you to use this ISP in certain places in Texas, this really annoys be because I would rather use another ISP5. The IP addresses don't EVER change, even after 2 years they haven't done a single IPv4 reallocation (Another security risk)Well at least the internet is fast though, overall pretty lackluster service. Would definitely recommend avoiding this ISP at all costs,
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March 2024 by Andrew
I was a bit iffy at first because of all of the reviews, but once I got my Modem and set it up with my Router I was so surprised. I get above 200MBps-450MBps for $30! Which is the best deal in town. I haven't had an issue with it yet, but as of now the internet is awesome.
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March 2024 by shanitha whitfield
Wifi is not working, customer service number is not working, reached out via email no response.
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March 2024 by Roman Jiwani
My internet stopped working. I'm trying to call them but it says the number is not in service. It doesn't even let me log in online to check what's happening with the account. For that, the website is down. What am I supposed to do in this situation? They clearly don't have a 24 x 7 customer service.
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March 2024 by Cameron Clark
The internet and cable routinely goes off for days!
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March 2024 by Sharen Liz Echeverri
The internet sucks! I lose service all the time and they can’t fix it! They had me go out and buy a whole new router and that didn’t fix the problem, they have limited availability and no one is available on the weekends for help
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March 2024 by Esther F
I’ve been with Phonoscope for years and they have always been professional, friendly, and eager to help. Everyone I speak to is courteous and respectful. Eden in accounting really helped me out!
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February 2024 by Dan Andargie
I was completely impressed with their professionalism and customer service thanks Edwn Sium
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December 2023 by Kidist Benti
Eden Sium has been helping us and working very diligently until the problem was fixed . Our family and friends are really grateful to have such such a satisfactory customer service.
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December 2023 by Tayelegn Dejene
The Customer service was satisfactory. I really appreciate Eden Sium and Victoria Ortega. They are vey knowledgeable ,professional ,engaged and happy to help. Excellent service ,thanks a lot ,they went above and beyond with the service.
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December 2023 by Perry Wilson
Customer services representative Eden Sium always provides amazing customer service every time she answered the phone. She has always been helpful and answers all my questions. She also gives good advice on new upgrades to Phonoscope service.
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October 2023 by kim brothers
Working with Phonoscope has been great. Curtis the technician is always great with any issue we might have with cable. Especially when he had to set up a lot of cable boxes for 2 floors for my company. Anytime we have a problem they will either send a technician that day or the next. Great company.
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October 2023 by Amy Combs
Our tech Curtis is amazing!!! His customer service is over the top. He is always quick to show up and resolve any issue that we have at the building. He is friendly and helpful to all the residents as well. Thank you Curtis!
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October 2023 by Johnathan Rae
The internet when it works is fantastic. But sometimes it will go down randomly. This is a small ISP so be prepared to do some troubleshooting every once in a while to make sure your connection is up and running. I have gotten an answer every time I have called their service department. They have always been patient with me when troubleshooting, whether it is their issue or mine they have worked with me to find the issue that is causing me not to have internet.
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October 2023 by Katie Tower
I recently switched to phonoscope for WIFI a few months ago (from At&T) since those are the only avaible wifi providers available in my apartment complex, and phonoscope is significantly cheaper and I haven't noticed any difference in speeds between the two. The customer service with phonoscope has been wonderful experience everytime I have needed help. It's always been easy for me to get a hold of a live person. I spoke Victor Ortega, who was incredibly patient and helpful when I needed help trouble shooting when I was having issues.
