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December 2024 by Cooper Boeke
Yet again, they saved the day!
The nut on my pool filter band had stripped out, and after first going to a different (No names here) pool store who said my only option was to drop $600 on a new band assembly I went here.
$22.65 for a new brass nut, AND they took 20 minutes out of their day to clean and recut the threads on the band AT NO CHARGE!
Back together and everything works great.
Needless to say, they turned what was going to be a four letter word muttering day into a much better one.
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November 2024 by Kimberly Garza
I would look for another company before hiring Pinch penny to service your pool. Does this pool look like it has been serviced? They come and don’t vacuum the bottom of the pool, it’s always been excuse of to why they don’t vacuum. And I received they are dropping my pool. 2 days before new month, no call, just an email! I’m glad they took my money and no matter how many calls or stopping by we were never satisfied and will make sure to tell everyone to avoid the store.
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August 2024 by Yuliana Yuliana
This people to sell the product they ll give you whatever they want and product to work in the water 💧 pool so be careful make sure what they ll give you cuz they won’t return you money back
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January 2024 by Garrobo
Made appointment to repair pump and showed 3 days after they were “supposed” to.
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October 2023 by toni sirles
Always friendly and helpful. Great prices.
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August 2023 by Michael Curtis
Always have the difficult to find parts! Thanks for helping me out today! My pool was green and we got the chemical needed to correct the situation! Thanks again!
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July 2023 by Ron Gorham
Worst store I have ever been too.. the lady that owns it or runs it is clueless and has poor customer service skills. They can’t even open on time.. store is run like a joke..
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June 2023 by Stainmaster
Made appointment to repair pump and showed 3 days after they were “supposed” to.
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June 2023 by Keeping It OnTrack
The quality of the service depends on what technician you get for your weekly service. Some are very good, some are not so good,
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June 2023 by Veronica R
I took my Nautilus CC plus for repair, these people have NO idea how to fix it. Made 4 trips to the store because they didn't get it right, they changed and charged me for some parts but still couldn't fix it. I asked several times to have the owner(Kandace) to call me or my husband back to resolve this issue, but she didn't. I decided to look for another place .
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June 2023 by Michael
Wow!!!What can i say but amazing.Helpful and customer service that feels like they want to make you a customer for life.And the price.... way under the other places.8/2/22Still the best customer service!!!When you buy your pool equipment with this location they actually help you navigate the warranty process and take care of it for you….. not just a one and done.Thank you so much for The Steller Service !!Thank you so much.
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June 2023 by Walter Colgrove Jr
Very professional and Kandace Price also helped me the whole time I was there if I had a question or whatever I need... Her and her Daughter were really sweet. Keep up the good work.. I will be back in your store again
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June 2022 by Daniela H.
We have been customers of this Pinch a Penny for over a year and have been pleased up until the past month or so. One of their employees left and after that our pool became cloudy and green... we brought this up to them week after week and the first time they told us maybe they put too much shock... then they just told us that all the testing showed everything was normal, but we can see with our eyes that it obviously is not... they suggested maybe it was the filter, but we have been unable to use our pool for weeks now and we have called them to address this issue multiple times with no resolution. No one came out to see the pool... no one was capable of fixing the issue. We just got the runaround and honestly it just seems like maybe they are severely understaffed and maybe the new people lack training. After weeks of not being able to use our pool and frankly a waste of our money, we found a company that immediately recognized the pH was off and it is slowly returning to its original pristine appearance. We used to be happy with them, but wanted to warn others of how it's been as of late... No one wants to be pool-less in this Houston summer heat!! and you for SURE don't want to waste your money on a pool company who just turns your pool green and cloudy and doesn't seem to care
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June 2022 by Laura Hayes
I will drive out of my way to visit this Pinch a Penny location. The staff and owner are attentive, polite and knowledgeable. Kandace, the owner, went out of her way to resolve a problem with my robotic pool cleaner that another store was unable to repair. A $5 part and it's back cleaning. I was impressed with her honesty and character as she could have sold me a new vacuum. I will be a loyal customer.
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June 2022 by Doug Elliott
Great customer service. Very impressed with follow up, and genuine concern to satisfy .
