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March 2024 by Laura Lopez
I had order pizza with wings, I was standing by my door but the delivery guy was just waiting in his car so I had to walk to the street to where his car was so I could get my food !! ??♀️ was about to tip him 10$ in cash but after this I didn’t!!
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March 2024 by Angela Taylor
I have been dealing with this issue for almost 3 weeks. I have never experienced service this bad. It started with the manager at the restaurant on little York and 59 freeway. Customer service was no help. I received incorrect information. To resolve the issue with my order it was "sent to the escalation team". The only thing that was escalated is my frustration and my anxiety. I called customer service AGAIN (for the 2nd time) the operator was very rude, she didn't want to listen to me and all she wanted to do was turn it back over to the escalation team which meant that I was going to have to wait another 24 to 48 hours. All I wanted was to get this issue resolved and get my order replaced. She hung up on my face because I wasn't listening to her because she wasn't listening to me. I called corporate office and was told by an operator that I needed to call customer service back. I tried to explain to her that everything that she was telling me to do, I had done. Again I was brushed off by her. This was CORPORATE OFFICE. Someone that was trained and put in this position to escalate issues like this. AGAIN!!! All I wanted was that SOGGY, GREASY,STALE MEAT,INCORRECTLY PREPARED pizza to be replaced and my extra pizza that was promised to me because my refund code didn't work taken care of. I could have gotten better service at Domino's, or the Valero gas station up the street. This will be the last time dealing with Pizza Hut 's bad service, bad pizza, buck passing establishment. Looking at the ratings I'm almost sure there is a plethora of people that were unhappy with THE HUT. They really need to observe and react. Times are to hard to spend your hard earned money and not get what you ask and pay for . They need to put themselves in the place of the unhappy, frustrated, customer who only wants their order corrected and replaced. Customer Satisfaction is #1.Vegetarian options: I only recommend WATER.
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March 2024 by Jesus Vasquez
Parking: Good parking
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March 2024 by Tamara Franklin
Excellent customer service fresh hot and lots of meat great pizza location 10/10
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February 2024 by Bridgette Black
Food was delicious as always and service was exceptional.
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February 2024 by Hate Love
They get no stars from me. I am so disgusted and disappointed about the people that work at that location. I did a online order as a delivery time goes by and started wondering what's going on. We called and was notified that they tried to contact us but my mom did not update her phone number online ok cool so they canceled the order. Ok so I called over the phone place a order for a carry-out. Paid the amount over the phone and was told 15 min it will be ready. Ok get there and the young guy was like are you here to get both orders. I'm assuming he talking about both of my pizzas. I said yes he was like well you owe $50 and some change I told them I paid over ther phone. He got really rude with me for no reason I told him I'm picking up the order that I paid over the phone.he was still being smart and sp was the the cashier girl with the glasses. I got my pizza. Decided to call them to get a manager name was told she was on vacation the same guy answer the phone. He ask if he could help I said no its cool he said and I quote "well shid that's on you" and hung up. So I will go through chain of commandUnprofessional
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February 2024 by Magali Zuniga
Placed my order at 7:06 pm, it said 25-35 min delivery. It is now 8:01pm and still no pizza and the tracker doesn't show any advancement.
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February 2024 by Martin Patreas
The best location on the north side, when you want delicious, great customer service ? on the north of houston the quality and service there's no comparison nor competition! Thank you staff for making each order special! You are will be rewarded!Kid-friendliness: When walking in you are greeted with a blessing of a smile!
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January 2024 by V G
I ordered online for a curbside pick up, after checking in and noticing a few employees standing around doing nothing I decided to call just to be told “the manager” said they weren’t doing curbside. Ended up having to get off. I hope you dont regret exposing your location & staff to a person with covid.
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January 2024 by Imana Lancelin
Very polite and
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December 2023 by Juan Villarreal
just ordered delivery from this pizza hut it has been over 2 hours since the delivery was supposed to be made. Management said the driver was given the wrong ticket and was given the option to remake it in which i abliged too.
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December 2023 by Jackie King
This is the worst experience I’ve had with Pizza Hut food was terrible don’t get that 7$ meals nothing taste
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December 2023 by Efrain Gomez
2 1/2 hours for delivery is not good. Save yourself it is too late for
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December 2023 by StephaBeauty _
Ironesha helped me today and she was extremely nice! She got my mobile order over the phone and was extremely patient with me, and not once did I feel rushed to order or hurry up. She was very helpful, and the food looked great and fresh. She also had me double check my order to make sure everything was right. I don’t understand the bad reviews. My experience was great.
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December 2023 by Byron Hooker
Ordered online through the app good was ready on time. Exactly what I ordered no problems or complications.
