-
April 2024 by Jessie’sgift J soto
Yessenia has the BEST customer service!!! Thank you for making dinner for me and my family
-
March 2024 by Chris Motes
I placed an order for about $100. Apparently, they used door dash for the delivery. I never received my order. "Angelica" listed it as delivered, so I guess I just lost $100. I won't ever order here again, and I sure as hell won't ever do business with Door Dash. F this place.
-
March 2024 by Olimpa Letite
Pizza tasted like chemicals
-
March 2024 by Jonas Bravo
KENNETH, MANAGER HAS SUPER RUDE ATTITUDE. SHOULDN'T BE WORKING IF YOU CANNOT DEAL WITH CUSTOMERS.
-
March 2024 by J R
I seriously hate this location .The quality of food is almost always terrible they skimp you on the cheese and burn your pizza and last night we ordered $50 worth of food and they cancelled our order and didn't even alert us of what happened The store did not answer the phone to update or as a courtesy so
-
March 2024 by G Parker
Visiting Houston with my Grandson playing 7v7 tournament and to see his mom my daughter and his twin sister and younger sister I decided to order online for carry out and would pay when picked up .Came into store discussed why I was in Houston to just vibe with staff as I waited for my order the store was clean lobby area clean and boxes fully prepared and ready for pizza orders as if it could last into next shift they were prepared and it was 9 pm at night even saw and example of the box sizes from personal pan to large on display saw delivery driver head out to deliver and the place smelled clean staff uniforms looked clean my experience was awesome as I had been up since 730am to then go to a staff meeting with Pizza Hut drove to Houston and watched Grandson play then wanted food I did then tell them I also work for Pizza Hut in San Antonio the service I received was awesome and the staff thanked me for visiting the store and my stuffed crust meat lovers my family in Houston requested and my favorite thin crust supreme was cooked to perfection and cause of this I have learned how to also keep a valid record for Door Dash and Uber Eats who assist in delivery of orders when needed to provide awesome customer service to our customers to keep and continue to build the business and brand that Frank and Dan Carney who in 1958 started Pizza Hut as students of Wichita University in Wichita KansasVegetarian options: Veggie lovers pizza and pastaParking: Business strip ample parkingKid-friendliness: Big screen Tv playing movies while they wait for orders
-
March 2024 by Raenette Jones
I just moved to the area and I’m going to try again. But the pizza was dry and a bit tough. There wasn’t really any cheese. I normally order from the gessner location near memorial city mall and it’s great every time. Maybe my expectations maybe a bit high but I wasn’t really happy with the pizza. They were very nice though, customer service was great.
-
February 2024 by Sheila Williams
Pizza Hut is a nice place to get pizza. I always get discount on my pizza. Pizza Hut is so nice and soft my children love it so
-
January 2024 by Janell Jeanmarie
Pizza was smashed, wing had no sauce on and my pasta was cold alone with my smashed
-
January 2024 by TLynne P
This happened in October 2023. I went on the website and order a special, which consisted of two pizzas for my grandsons and I. The driver finally arrived and had one pizza. I let him know, this is supposed to be for two pizza and showed him the special on line. His response was, well sometimes our system in the store doesn’t always match what’s on line. He asked did I want the pizza or did he need to take it back. I told him to take it back because one pizza for $26.28 is not going to be enough. He then said, o I wonder why someone would order one pizza for that price and for me to call and speak with the manager. I cannot remember her name, but he said she was really nice. I called several times and finally got her, explained it to her and she said if the charge comes through, just notify my bank(which I did) and it should work out. My bank gave me provisional credit and I thought that was it. Fast forward to Monday, January 22. I noticed a forced charge on my account, called my bank and guess who it was ? Pizza Hut! My banks says they had 90 days to respond, sent over a authorization (that I did not sign) and had it reversed. I called the store and the customer service, got the run around. Phone not being answered …etc Bottom line- I will never order Pizza Hut ever again!
-
January 2024 by Matt Barber
37.31 for a large 1 topping and 6 wings???
-
January 2024 by Jose Valenzuela
What's wrong, I just placed a delivery order for a pizza and a drink and they didn't give me the drink, very bad service.What's wrong, I just placed a delivery order for a pizza and a drink and they didn't give me the drink, very bad service.
-
January 2024 by Ravan Wade
Customer service was
-
December 2023 by Jenn B
I am from out of town visiting Houston. I ordered from this location on Saturday, 11/25, late night around 11 PM to my hotel. Initially, the food was only missing beverages. I called and told them and they said they would re-deliver. My spouse and I then bit into the pizza and it was spoiled! We also saw some mold on it. I couldn’t believe it. I called, was routed to the call center and was promised a call back from a manager and a refund - none came. I even told them that they could keep the beverages and that we no longer wanted anything from the location. I called back today, 11/29, I was routed to the call center and they gave me the run around. I was able to eventually contact the location directly and the store manager - Kenneth - was superficially cooperative and just told me I can have a $20 credit towards a future order. I said I just want the refund. Why would I want food from this place again? He said he can’t do that and to contact the call center as this is the first time he is hearing about this. This is his first time hearing about this and I reached out within minutes of the delivery?! He really didn’t care about my experience at all. I will definitely contest it through my card. Beware of this location. I can’t speak for the others in the area. Terrible food and even more terrible service. Shame on them. 0 stars.
-
November 2023 by qadriyyah Thompson
Here from out of town. Ordered online and the pizza was suppose to be done in 15 minutes. Went in there after about 20 minutes and it wasn't ready. Asked how long it would be and was told she didn't know. Her attitude was on 10 . Pizza was ready in about 35 minutes. Pick a different
