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March 2024 by karen jacobo
My dipping sauce always gets forgotten so I made it a point to call and make sure it didn’t happen again and when I received my order still no sauce.
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February 2024 by Mark Combs
I was there today and even though it’s under construction, the customer service and the friendliness of the staff, I believe his name is JACQUES very nice and helpful and professional, thank you. He walked the pizza out to my car unexpected as I waited that just doesn’t happen often. Thank you.
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February 2024 by Shannon McDonald
Sent totally uncooked pizzas by delivery on super bowl Sunday. Won't answer the phone or anything. If I could leave zero I would. 1000% not worth what I just spent.
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February 2024 by Kandie Kissez
Very bad customer service, lady told me to get out of there.
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January 2024 by Robyn Thickie
Food was fresh and delicious. My pizza was ready when I arrived. My only suggestion is to remove the curbside pickup option from online ordering. I ordered my pizza online and chose curbside pickup, because I had my children in the vehicle with me. When I arrived, there was no option to select "arrived" on the app or marked pickup sections. If this location no longer offers curbside pickup, remove the option from online ordering.
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January 2024 by Eliska Dillon
Great service and great ?
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January 2024 by Jennifer Davies
If I could rate zero stars I would, after me and my husband got pizza the other day we both got food poisoning. Do not eat at this Pizza
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January 2024 by Corey Day
Food was
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December 2023 by Jose Chavez
This is the worst Pizza Hut ever. I order one large pizza at 7:43PM and it’s 10:00 I haven’t received my order. I call customer services over 6 times, I was on hold for 25 minutes, and no one could help me or give an order status. Ridiculous and there’s no way to contact the store. Never never again ordering from here. Pizza Hut on West Lake Houston by Summerwood. Don’t order from here.
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November 2023 by Sparkle Barnes
I ordered 4 medium, 1 topping pizza and family dinner box and 3 orders of cinnarmon rolls for my son's school on Halloween and everything was so fresh! I was greeted when I walked in and the two guys that was in the front were really nice to me! I really wish I would have gotten their names. One of the guys even helped bring everything to my car! Talk about great customer service! I will definitely be going back!
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November 2023 by Jesse C.
if you have rhem deliver go ahead and add another 30 more minutes to what say they will deliver. What ever happened to back in the days when if it was not there in 30 minutes it was for free.
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October 2023 by Tanya Joubert
I received that wrong pizza my order was totally incorrect. They offered to send my correct order. I received it an hour and a half later. And it cold.
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September 2023 by T Great
Great Thin Crust Pizza, Honey BBQ wings. Meat evenly spread across Pizza.
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September 2023 by Clayton Reeder
Just moved to the area from Channelview, after ordering from the Sheldon Rd store I had just thought Pizza Hut was slipping in the quality and customer service areas, but having just ordered from this location I was wrong. That other store apparently just sucks. My food was perfect, the staff was friendly, they have the good coupons and deals still. Highly satisfied with this location, will definitely be ordering again
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September 2023 by Heather Nicholson
This place has the worst customer service of any restaurant ever! First the music was so loud that I couldn't even hear the employee at the counter. Second all the employees were sitting at all the chairs in the lobby and wouldn't get up so the customers could sit down. When our pizza was finally ready it was wrong and the manager refused to fix it and she said that I was the one that ordered it wrong when I placed the order. Definitely pizza hut has went downhill, next time we will give Marco's pizza a chance.