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March 2024 by Matthew Brady
Don't sign up for this location. They have horrible policies, and the management is the worst. It's just poor business practice. Go to a different planet fitness. They won't even let me cancel my subscription.
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March 2024 by Carson Nunnelly
Horrible club with terrible customer service. Equipment always broken as are most water machines. After moving away, the club would not let me cancel my membership via phone or email so I had to wait weeks to come back in town and cancel - not surprising, they charged me my annual fee two days before coming back in town and refused to refund it because it’s not possible. Complete scam by planet fitness who loved to pretend to be about the customer. Avoid this gym and planet fitness in generalADDING NOTE AFTER RESPONSE FROM OWNER BELOW: Note the response from the owner and the lack of awareness of the issue above. They require a "signature" for cancellation, but for someone who has moved, how is that possible? You can see they then say "certified mail"... all while they are charging me an annual fee during the time period that this all happens in. It's horrible business practice and borderline fraudulent to make someone go through this massive process to cancel a membership, and any business or company with any sort of ethics would get an email seeing someone is trying to cancel and not charge the an annual fee for a gym they aren't going to use and that they claim is non-refundable. The owners response tells you all you need to know about how this gym treats customers - They want to make your life as difficult as they can if you want to cancel and will try and charge you a fee during the process to make a few extra bucks. Like I said, avoid at all costs - Also, you'll note they tell me to reach out to the home clubs manager which I did, twice. Not only did he mock me on the phone, but he specifically stated that they wont refund the annual fee (which would be pretty simple) and that they've never done it. So they are fine charging me an annual fee starting March 5th for a year I won't use. Horrible company
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March 2024 by Pup BuckBoom
They did'nt have the proper setup, despite a call in prior. But it was a well funded gym.
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December 2023 by Twee nguyen
Where are all the overnight PF employees, waiting 15 to 20 minutes and no one shows up at the reception counter to help with the massage chairs, this has happened several times at night.
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December 2023 by Lorraine
Good location, fairly clean parking lot, not the largest or most comfortable for black card spa but fully useful for regular membership
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December 2023 by Mitchell Stephan
The second or third time coming here and had my locker gets broken into and I had a lock on it and my wallet was stolen. It also happened to three other people while I was there waiting for the police to come to report my stolen items. front desk people were very nice, but don’t go here if you want to keep your stuff.As I do not have a car at the moment I needed to take my belongings with me. Bad homeless problem as well here with no one stopping them coming in and flooding the bathroom while washing their clothes. Witnessed while waiting for the police.
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December 2023 by David Devon
I’ve been going to this location for quite a few months now and have noticed a MAJOR issue with homeless people. One worker who I’ve seen put in more effort than he should into trying his best to put a stop to this problem is Fernando. I’ve seen Fernando have to deal with this every morning now and I feel for him. This is unfair to not only the staff but the customers who have been getting harassed, robbed, and worried for their safety due to homeless people. This issue needs to STOP!
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October 2023 by Genevieve
It's a well equipped Platness Fitness, the parking has a lot of ppl hanging around but safe enough.
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October 2023 by Phil Wingfield
They will not allow you to join without a linked bank account. I've had a bad experience with a different national gym brand where I tried to cancel, it was not canceled, and they kept charging me until I had a lawyer send a letter. I will never join another gym with a bank account.UPDATE: What would be convenient is up to me, not for Planet Fitness. Convenience would be allowing someone to decide their payment method. The requirement for a linked bank account is predatory.
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October 2023 by LARA D.
HAMMERLY LOCATION Professional and personable staff. Lots of free weights and working machines.Clean facility. The exact ingredients one needs to build a healthy and balanced body. I could not discern a difference between the expensive $200.00 dollar gym membership weights and the economic $10.00 dollar gym membership weights...so I decided to go with the 10 dollars a month weights and splurge on the things that are worth spending money on. But you do you. ?
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October 2023 by First Last
HAMMERLY LOCATION:Great place, full of nice people and helpful employees. Clean and safe. Music is good and there's plenty of machines and free weights. Overall 5 ?
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October 2023 by Jean Carlo Andrade
I don't know if the homeless have a pass or not, but I didn't know that they are allowed to enter the bathroom or bathe in the gym, even enter with a baseball bat. Hygiene is very important and even more so in a bathroom they should pay attention at night. It could be dangerous with this and for the use of the bathroom somewhat unhygienic. When you enter the bathroom there is such an unpleasant smell that the desire to use the toilet disappears.? ?
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July 2023 by Edna Rocio Guzman
Recently joined planet fitness in spring branch. So far I’m really happy with my choice. The gym is kept clean and has all brand new equipment. The times I’ve been hasn’t felt overwhelmingly crowded which is great for me.
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July 2023 by C Roman
This place has become home to lazy teens who seat in the 30min machines texting. It's so annoying that the front desk doesn't address the issue, skinny little guy is too busy talking to a girl intead of checking ppl in, he literally saw us standing and he didn't even said "oh just scand your card and move on" i mean i get that he was trying to get laid but come on. Can't wait for the summer to be over.
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June 2023 by Kathy Dannemiller
I'm very dissapointed that the rules haven't been enforced when the summer youth are able to attend free. There is now so many machines and pieces of equipment broken since they have been allowed in. Not only that but there are now many pieces (weights) and other things missing but they leave equipment behind.I find it frustrating that I have to wait for a non paying member who is not seriously working out on equipment but rather hoursing around to the point where they are slamming machines, texting while sitting there taking up my time as I wait for them. They are not mature enough to follow rules and leave a mess of the locker room. It is a tough 3 months that I have to endure and all paying members suffer when the equipment is broken or stolen.
