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December 2023 by Justin Gonzales
Great place to join. It shows you on the app a live meter of how busy the gym is. So you can avoid the crowd if you want.
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December 2023 by Mary Landa
Associate are very friendly and courteous especially Mr. Cameron & Mr. Chidi& Mr.Chris he’s is the trainer always so pleasant & informative on machines & exercises. Rest of staff very helpful. Team work is so present.This location is very clean!Sincerely Mar Landa
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December 2023 by Eric L.
Garden Oak/ShepherdChidi is an awful representation of your business. They don't assist you when you sign up anymore they unload all of that to the customer and if there is any error you can and will be charged late fees. Speaking to people at the location and in billing services yielded more questions than answers about a billing error on my account and I was told by Chidi the club manager that he would refuse to refund any late fees. I did everything on my end to the best of my ability and am being treated like a thief despite all my charges going through. Apparently good customer service isn't worth $15 to this club manager. Makes me think of how many others are being taken advantage of by this location. SAVE YOURSELF AND GO ELSEWHERE.
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November 2023 by Stephanie F.
Love the cleanliness of this gym and the environment. Front desk staff is nice and everyone stays to themselves.
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October 2023 by Francisco A. Philibert
Friendly staff, plenty of equipment usually in good working order. 24/7 access. Clean facility. Just wish it had classes.
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October 2023 by Jeffrey Busby
Good atmosphere, clean, helpful and knowledgeable staff, great vibe
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September 2023 by Rodolfo Garcia
Very easy to set up an account! Very friendly staff and environment. Carlos gave me a tour of the facility and was very friendly ?thanks Carlos very nice ? 100% recommend! Very good prices and good equipment.
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September 2023 by Jessica Zapata
Clean, Friendly AND helpful staff, not too big so there's not TOO many ppl and it's close to my job...
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September 2023 by Diego
Not a bad gym, very chill for the most part. It feels like everyone comes to this gym. I never fail to see a familiar face, but that's besides the point. Very well manitened overall.
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September 2023 by Lisa Santos
Clean facility, always feel comfortable and love the extra amenities for the price.
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September 2023 by Ronald Matthews
Really nice staff clean gym very peaceful ?
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August 2023 by Nicholas W.
Description of complaint:Planet Fitness makes it harder and harder for you to cancel a membership that someone no longer uses or see no benefit. I have contacted Planet Fitness by official communication via social media pages and they require you to visit the location or you write a formal hand written letter fully expressing your intent to have your membership cancelled. Then before you can even cancel a membership you have to pay any and all outstanding money when you have not even used the membership since Feb 25th 2023 and was stopped on July 26th due to needing to pay outstanding balance and I turned around and left the club.
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August 2023 by bryan
I wanted to share my incredibly positive experience as a member of this gym. The staff is not only very nice and helpful, but they always greet me with a smile when I come in. Their friendly and welcoming attitude truly makes me feel valued as a member. Moreover, I'm consistently impressed by the cleanliness of the facilities, particularly the bathrooms and locker rooms. It's remarkable how well-maintained they are, which further enhances my overall experience. Having been a member for more than a year now, I can confidently say that I have not encountered any issues. I highly recommend this gym to anyone seeking a supportive and hygienic environment for their fitness journey.
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August 2023 by Brandon Martinez
Pretty nice little spot to come work out at. Very affordable and reasonable. It's probably not somewhere you're going to come in if you're a total pro but for the average Joe like myself who wants to shred a little weight and get back into shape it's definitely a good place to check out. The only downer I have experienced is during heavy/peak times sometimes it can seem like people are just standing around the machines. Other than that, love coming to this gym.
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July 2023 by Robin L.
Smells like urine. Three employees could not be bothered to help with sign up offers or even get a day pass. Instead they were busy entertaining each by playing at grabbing at one another. Gross, smelly and unprofessional. Just plain Ewww.
