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December 2025 by Charissa Radach
Had such a good experience with PODS. They communicated and were reliable. The drivers were so friendly and helpful. We only moved two hours away so I will definitely be using PODS again for any future moves! Would highly recommend using PODS!!
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November 2025 by Stacey Levy
Super nice driver, super painless experience and very happy!
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November 2025 by Orlando Jackson
Easy and efficient. Customer service was great and made the move less painful
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November 2025 by Melissa Mathis
Coney Woodman was pleasant, respectful, and had excellent customer service! Thanks a mil!
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November 2025 by Cecil Mccullough
Very good customer service
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November 2025 by Melissa
I thought I was prepared. I had a plan, professional movers, and a container scheduled at PODS on Sep 25, 2025. I was recovering from an organ transplant, so hiring movers wasn’t a luxury—it was a necessity. I physically could not load the container myself. Or so I thought.
What happened next was beyond belief. I arrived at the Brookshire location at 3pm to find hours posted on the window that were completely false (See photo), staff on the phone giving contradictory information, and even Google showing incorrect hours. An employee outright refusing to allow us access AT 3PM! My movers, ready to work, stood helpless as I was denied access to my own container. Hours ticked by. Stress mounted. My body, already fragile from surgery, was drained just from trying to navigate this chaos.
The fallout was catastrophic:
$1,189 in movers’ labor went to waste because we had to move everything back into my apartment. Just imagine the tears and frustration of an entire days work and over a thousand dollars to be in the exact same place you were that morning.
$211 for a U-Haul rental to salvage the situation. Where my partner, and A STRANGER, A LOCAL FIREFIGHTER ON HIS DAY OFF helped us load up the U-Haul to then access the POD all over again the next day. Which was CRUNCH time, because we were also shipping our car across country and flying out with our cats the following day.
And a note, if you do think that this isn't of concern to you, it's worth mentioning they put your container in the middle of a parking lot with no shade. So just imagine heat shimmers surrounding you as you load up your POD on a 100 degree day, with limited mobility and nothing fueling you but anger.
Endless stress and hours of wasted time, all because PODS could not provide a service they were paid to deliver.
Even after all this, customer service insisted I provide documentation that had already been submitted and treated my situation as a minor inconvenience. The container was accessible the next day, but the financial and emotional damage was done. I've reached out for a claim after providing all the necessary documents and they seem to be playing the deny, delay, defend game even after recognizing that they provided me with incorrect hours.
This was not just a bad day. This was a complete systemic failure: misinformation, mismanagement, and blatant disregard for customers who are vulnerable, paying, and relying on their service. It could happen to anyone. Anyone who thinks hiring movers and planning ahead will protect them from disaster—think again.
If you value your time, your money, and your sanity, avoid PODS at all costs.
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November 2025 by Pascal Bourgeois
Great value; flexibility and customer service; very solution-oriented!
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November 2025 by Rick
I had 3 POD's delivered and the service has been excellent on all them. The drivers have been very friendly and professional. Would recommend!
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November 2025 by Raun Flowers
The moving experience with PODS was exactly like I expected. I did a self loading at a PODS facility and that process was easy and the staff were very helpful with my questions. My delivery driver, Albert, was on time and courteous and he took care of business quickly. Upon opening the POD door, all of my contents were in the same position I packed them into (which may come down to not overpacking and good use of ratchet/bungee straps). Overall, the experience was great and I would recommend to anyone relocating a significant distance.
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October 2025 by Hoa Ky
Great moving experience with PODS
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October 2025 by Mrs Thomas
Kendall was an excellent driver, utilizing well the small space he had to work with. He communicated instructions and ETA. He also displayed great customer service. Thank you
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October 2025 by elijah santucci
Albert nailed it and fit the pod in a incredible spot - Thank you so much , very kind
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October 2025 by Erica James
I opened my pod to move my items out and into my new place. I am highly disappointed, I will never use PODS to movers across country again. Several of my items are broken and we could barely get the POD open due to all the shifting. Definitely not worth the hassle or savings.
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October 2025 by Jack Stoetzel
Kendall did an incredible job delivering and retrieving PODS! Will use again because of his skill and professionalism - thank you!
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October 2025 by Veronica “Silver Sis” Bell
PODS delivered right on time and communicated outstanding. Kendall ensured i was able to open the POD door with professionalism.
