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February 2024 by Jason C.
Great service. Great follow through. Great value. Thomas provided a good balance between giving input and executing my ideas. They stand behind their work. This is the second major project I did with them and I'd 100% do another one if I have any more work that needs done. I highly recommend!
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June 2023 by Ann B.
Our experience with Premier Kitchen & Bath and Craig Baker Marble has been a NIGHTMARE!!! This business refused to provide an itemized list of services and products that we requested numerous times to see what we were paying and to submit charges to our insurance company for reimbursement. Their company policy: "We do not provide a line by line amount. We do not deal direct with insurance companies for billing, however If they have any questions, you can have them call me at the office, or contact me via my email address." Brenda Baker A contract was never issued or signed and there was never a change order signed. We received a bid, but never received a contract. We had our shower and tub area remodeled due to a water leak that created mold. The cultured marble is beautiful. However, we experienced poor craftsmanship on multiple areas, numerous delays in scheduling, and price gauging on work they did not perform. We requested a meeting to discuss these issues thru email and was told that Bruce Baker/VP, Craig Baker/President, Thomas Baker/director of operations, and Brenda Baker/Manager will not meet with us! We were billed $9,205.00 for the following: * Remove tub skirt * Disconnect tub & remove * Remove half wall between tub & shower (Not done) * Replace water damaged wood in tub & shower (Homeowner to provide materials. This was added after we had to purchase the materials for the project to continue. No wood was damaged in the tub area.) * Rebuild wall between tub & shower flush with top of tub. (Wasn't rebuilt, just shortened.) (Homeowner to provide materials.) Added when their contractor did not have the required materials and we had to purchase or the project would be further delayed. * Install insulation that was water damaged (Homeowner to provide materials. Same scenario-we had to purchase or project would be further delayed.) * 42 x 72 cultured marble tub and skirt Do you believe this amount without any explanation of costs is called PRICE GAUGING?!!! We never asked for a cultured marble tub-Price-1750.00!!! We expected a tub comparable to the one that was removed. All of the "homeowner to provide materials" was added when the contractor arrived WITHOUT these needed materials and to get him to complete the work and not return a week later, we purchased the insulation and wood, yet was never credited with the purchase. Nothing was dated. BEWARE- DO NOT USE Craig Baker Marble or Premier Kitchen & Bath! You will regret it!
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March 2023 by Kathie Fenn
Thomas Baker and his crew of friendly, highly trained and skilled professionals installed a new master bath vanity and countertop for us in Brenham.We were extremely pleased with the promptness of communication from start to finish, as well as the execution of the work. Eric, the young man tasked with our installation, encountered challenges right off the bat, and has to move water supply lines and a drain in order to make it work.Eric happily accepted the challenge and wound up spending over 5 hours to complete a job that what was anticipated to take an hour or so.Premier incurred additional material and labor costs, yet honored the price quoted, and absorbed the costs internally.5 Stars aren’t enough to express our level of satisfaction!!Cudos Thomas and crew!Larry & Kathie FennHIGHLY RECOMMENDED!!!Services: Repair water fixtures
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February 2023 by Kathy Varga
Bruce Baker and his team did my kitchen renovations and it is so beautiful. They all worked together so well. Any questions we had Bruce was always very quick to respond. And everyone worked so hard and cleaned up. I never had to wonder if they would show up. Same time every day. They went above and beyond with their creativeness.Services: Drywall repair
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December 2022 by Lani Clark
They got our stream shower fixed. It was not easy, but they did it. Very professional.Service: Repair water fixtures
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June 2022 by DSM Glass Mirrors
Great work, very professional and cleanIf y’all looking for re model companyThis is the oneAsk for ThomasHe’s the man !!!
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May 2022 by Larry Betche
Premier Kitchen and Bath did a great job on an earlier kitchen and hall bath update and were later my only choice for a major remodel of the kitchen and 3 bathrooms. This work eventually grew to a remodel of most of the house. Bruce Baker gave us great ideas on changes including bringing in his kitchen designer who made major improvements to our original design. Major project highlights included new Texas limestone kitchen accents, new Texas limestone fireplaces, fantastic tile work throughout the house, all new cabinetry, wood floors, granite countertops, etc. it is a new house inside. The workmanship through all these crafts were superb plus all were a pleasure to have in our house. Bruce visited job site daily and expertly managed all the details of such a major remodel. We could not be happier with our “new” home.
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May 2022 by Barbara Carlisle
In the freeze of February 6, 2021, a pipe in our attic burst flooding our entire home. Everything had to be moved to a storage facility, plumbing repaired, walls had to be torn out, and all our floors ripped up. Everything was a mess. It was very traumatic.Craig Baker Marble Co, was recommended to us by a friend so we called, made an appointment, and hired them to repair our home. It was the best decision we could have made!Baker Marble repaired and painted walls in the whole house, totally rebuilt the master bath including tiling the shower and floors, and new countertops. These were only the major repairs. They also took care of all the minor issues caused by the freeze.Their work ethic was super. They came when scheduled without delays, started work at 8:00am, and worked a full day.I cannot say enough about Baker Marble, its employees, and their work ethic and professionalism. We worked closely with Ashley, and she was a life safer. Thank you Ashley for all your help in getting us through this ordeal.We are very pleased with the final results! If a need should arise in the future, we will definitely give them a call. We highly recommend them to anyone needing work done in their home. - Bob and Barbara Carlisle
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May 2022 by Richard Royster
We had extensive tear out of our kitchen and laundry room. Bruce Backer and his entire team went above and beyond to deliver the gorgeous sanctuary of our dreams! It’s all about customer service! Bruce and his team delivered!Services: General repairs & installation
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May 2022 by don melton
Best experience and service in Houston.
