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February 2024 by Harriet O.
My husband and I have been loyal members of Primeway for the past 20 yrs before our son was born.We have a mortgage and have financed 3 cars with them.This past week we tried to transfer a PNC loan to Primeway for better interest rates and to say they took my husband through a witch hunt is an understatement.Wendy Rodriguez the virtual loan officer kept asking for more documentation about my husband's income . He makes a substantial amount of income , a credit score of over 720 and this bank denied the transfer. With no logical reason.Take your business elsewhere. We will effectively be taking our business to another credit union. Needless to say we got approval from another bank within 2hrs .Either the underwriters from this bank are discriminatory or this bank is a joke!!! Harriet
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January 2024 by Emilio Fernandez
I was referred to try Primeway Credit Union and they did not disappoint! They deserve more than 5 stars, they truly go above and beyond to work with you. I appreciate Wendy Rodriguez she is excellent at customer service and makes you feel important not just another number or paperwork to do. Thank you for all your help and patience in the process of the loan. We are definitely glad we joined!. I definitely recommend them to everyone, you definitely feel the difference in customer service.
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January 2024 by Aurora Ortiz
Lilian Rodriguez went above and beyond to help me with my auto Loan. I can say I am beyond grateful for her help. She made herself available for all my needs. I hope everyone provides amazing services like her.
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January 2024 by Elisa Tipton
Maria Rosas is excellent to work with she always maintains a smile even when she's busy...she says Hello, and Goodbye and makes you feel like your getting special attention when she's working with you. Thank you for making me smile. Give Maria five stars!
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January 2024 by Veronica Johnson
The experience that I had with Primeway FCU was great. My person of contact was DeShayna S. She was very efficient and helpful. She made the process very easy and fast as if I was her only customer. Thank you DeShayna and Primeway FCU for your wonderful and dedicated services.
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January 2024 by Jon'sha Kennedy
Lilian Rodriguez was more than helpful. She contacted me every step of the way & made sure I was aware of future payments, documents etc. This is one reason i have stayed with Primeway Credit Union.
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December 2023 by epez 31
Great Credit Union to deal with. They were very fast processing my auto refinance loan and saved me a tons in interest compared to dealer's rate. Highly recommend. Thanks Lilian and Norma for assisting me in this process
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December 2023 by Johanna Hollis
Arleshia was very helpful. She explains everything to me about getting a loan. She also continues to work with me after everything was done. I would recommend anyone to PrimeWay Federal Credit Union for their needs.Thank You.
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December 2023 by GaryandYetsy Gladd
Thank you Miriam Serrano for your amazing dedication and hard work! I noticed you working the entire day on my loan to proceed everything from beginning to end. You made me feel like I was your only customer and was very patient with me even though you were actually working 4 to 5 more deals aside from mine.Great way to multitask without dropping the ball.Excellent customer service!
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November 2023 by A A
I stopped by PFCU to replace my card. I was helped by Maria Lewis. She went far and beyond with assisting me. While there, I opened a new account. She helped me with that as well. She got me in and out quickly and was sure to answer all of my questions.Stop by and see her if you’re looking to open account. She’ll get you through the process in a breeze!
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October 2023 by Charnetta Pierson
I'm really upset with my bank seriously! Long story short my money got taken by the ATM machine on October 6th, 2023. No one from the bank has called me yet; nor credit the money back into my account I'm really thinking about switching to a new bank. I have not gotten one phone call from nobody stating the issue. I'm pissed and this is not helpful at all.
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October 2023 by Eric Gilliland
It was a great experience working with Mrs Lilian Rodriguez and Mr Zachery Porterfield on getting a loan for a new vehicle. PrimeWay definitely came through in beating all other quotes i had recieved. They even beat a quote from a another credit union i've been using for 10+ years with a excellent credit standing. Mrs Lilian made sure the provisions and terms of the buyers order were what I understood and expected! This organization is definitely consumer oriented and not a "middle man" credit union for the dealership.
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October 2023 by Niya Jackson
I love banking with Primeway! I’d like to say in particular that I came in one day & Maria was so nice & professional & assisting me in depositing a check for my Roth IRA rollover. Thank you so much, Maria!
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October 2023 by Gris Torres
We were greeted from the moment we walked in. waited a few minutes to be seen since we were opening a new account. Arleshia took us into an office & treated us with professionalism. she explained every detail & answered all our questions. Thank you again for your help.
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October 2023 by Jane Collins
The EXCEPTIONAL customer service from Arleshia was far more than I expected. The weather was bad however she brightened up the lobby when she greeted me and her service was second to none.
