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December 2025 by Will M.
Got a move out notice out of nowhere. No other communications. No liens etc. of course the location is closed and customer service can't get a hold of them to figure out what's going on. Trash.
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December 2025 by R Solis
Mason is attentive and easy to work with. Got my unit set up quickly.
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December 2025 by Cristina Rietheimer
Amazing experience at the storage came right in and Mason helped me immediately found the perfect unit for me and was right at where I wanted my budget to be… Highly recommend
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December 2025 by Fanny Zepeda
Mason was a wonderful representative. He was very informative and efficient. The facility is kept very clean and convenient to unload and load. Highly recommend this location
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November 2025 by Jordan hooks
Mason was extremely helpful and super kind. He was very informative and helped me with everything I needed! Great customer service!
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November 2025 by Ezhaiel Soulstar
Great storage place. Best in the west my baybay!
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October 2025 by Puja Chebrolu
I agree with previous reviews about management at this particular location - they provide excellent service and do their best to help. The facility itself is clean, accessible, and in a great location. I had no concerns about safety and security.
However, I had to give 4 stars because the iStorage company itself is terrible. If I was only rating the central management company I would have given 1 star. Within 3 months of moving in they had already increased our rent 25% and continued increasing it over the next year. We were being charged much more than what was listed as the original price on their website and what other units in the area were charging. Their explanation was that this was the 'market rate' based on the longevity of the account and other factors. Basically, the longer you stay, the more they increase because they know its less likely you will move out. Customer service was unwilling to budge much on the cost, which ultimately led to us moving out. We also had negative experiences with customer service during move out, the agent told me there was no overnight parking allowed at all, which would have made our container move impossible. Thankfully, we were able to contact our specific location and found that this was not true.
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October 2025 by Destini Webster
Mason is so amazing! He helped me out a lot and I’m grateful! Really the best storage place in Houston
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October 2025 by Wilma
Mason was helpful and good with multi-tasking.
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October 2025 by Monshala Armstrong
Mason was very helpful and professional, not to mention very affordable and clean. Thank you guys so much. Mason you are amazing and the best!!!😁😁😁
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September 2025 by Julissa Ayala
Mason definitely made getting my storage space smooth & easy! Helped & guided me all the way through my moving, highly recommend!
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September 2025 by Sweet Blood Apparel
Mason helped me so much he's so professional & helpful. I highly recommend.
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September 2025 by LEIGH LOVE
Great hospitality!
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September 2025 by Christian Britt
Perfectly located and secure storage! Very easy to get started, and had no issues with access. It’s exactly what I needed for a few months. First floor recommended if you need to go back and forth often!
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September 2025 by Renitie Bolton
The property manager was so helpful and patient with me when I had problems with my lock
