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April 2024 by Diana Gonzalez
Great customer service friendly welcoming staff at office. Helped us out finding the right storage. Thank you Erik & Hannah.
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April 2024 by Amber Turner
Hannah and Eric provided me with very polite, efficient, and fast service! Highly recommend this place for your storage needs.
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February 2024 by angela williams
Management is rude and condescending… Have no interactions skills with people .. Has the attitude as if she owns Istorage and can address and talk to you in any given manner…Need customer service training ASAP….or be fired…After reading more reviews ..I see multiple customers have spoken about Hannah unprofessional racist behavior but yet she remains employed …This major issues was when my son rented a unit there and how she addressed him on multiple occasions and her signature move is to locked the doors and run to the back office or if the Black guy is there she will refuse to come out after instigating an issue via the phone and once you arrive she retreats to the back office and threaten to call the police, which she has and obvious they have been there so much that consider her the issue….I currently still have a storage here since it was formerly Cube Smart…I revisited my review after reading she has done the same racist behavior towards other customers a year prior to my sons issues with her and she still remains employed there…Speaks volumes about the company overall…..
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January 2024 by Chris Buley
Clean facility, ample carts for loading and unloading, well lit interior, and two employees onsite during working hours.
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October 2023 by Jonathan C.
I have been renting a storage unit here for 3 years. Today as my movers were moving some stuff out I had the worst experience I've had in a while with customer service. My movers had propped the door open and apparently the "manager" came and told them to keep it closed. So then I stood at the door to open and close it because it automatically locks. I literally had the door open for less than 30 seconds to allow the movers to get in and out and she comes out screaming "I told you to keep the door closed". I told her I didn't appreciate her attitude and asked for her supervisor. She said "I am my supervisor." It's a storage building. Do they expect stuff to magically come and go without opening the doors? :-DHad to call customer service to report her. Maybe I'll get a call back from the regional mgr but this lady picked the wrong bitch to mess with cause I'm not going to stop until she's out of a job. Avoid this location unless you want to deal with her. This is clearly a pattern with her (Hanna) if you read some of the other reviews on Google.
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July 2023 by Zarina Lawson
Excellent customer service! I stopped by when they were closed and she took the time to follow-up w/ me via phone later in the day. How nice! ✅
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June 2023 by Tiara Bogan
The manager is racist, I had a terrible experience at this location. I paid for an Uber to get to my storage to remove some of my items , as I was waiting for another uber to come pick me up she came and told me I wasn’t allowed to wait on my ride. I told her I’m a paying guest with a storage unit, Im waiting on my ride, she threatened to kick me out and dial 911. I asked for corporate’s number and she closed the door in my face and went and called her boss before I could google the number. When I called corporate the boss was bias and defended the employee .. worse experience ever
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June 2023 by Sand Sailor For Truth
Simply outstanding service from the time entering the building to cleaning out the locker. The staff was friendly and ensured I have all the correct information and presented a complete overview of the facility and a escort to each of my units. Highly Professional and Friendly.
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June 2023 by Uzoanuuli Payne
I really enjoyed my experience with istorage#8113 !!! Hannah Matthews gave me far superior than superior customer service and she was extremely pleasant to work with and very lovely to talk to ?. My on the phone reservation experience was also very awesome as I experienced exceptionally great customer service, help, and conversation from a gentleman named Santos. I would rate my experience today with istorage 100+ stars if I could !!!?
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June 2023 by BuiltOnSelfSuccess Marketing Group
Staff was welcoming and made the process of getting my storage ahead of my child being born super smooth and seamless. Hannah thank you again for the discount
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April 2023 by Joshua Mcdaniel
DO NOT GO HERE! Hanna is unprofessional and incompetent. Refused to follow up on issues we had with our storage lock. She wouldn’t even take a look at it. Raised the prices every other month without notice. Phone number is never the same. They keep deleting authorized users off our account. Snobby, racist, and incompetent. If you’re unhappy with your job find another. Save yourself the headache. There are better places.
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January 2023 by Lisa Marie
I rented a space through the iStorage call center today. When I arrived at the physical building, I learned that the gentleman from the call center had made a few mistakes, but who among us hasn't made mistakes, right? I try to give grace to people who may be having a bad day and are not on their game. It happens to the best of us.He said I would be on the second floor, but it was the fourth. He said it would be in building 4, but there isn't a building 4, it's just one building. He gave me the code to the gate, but there wasn't a gate and he had given me the wrong code to access the building... and h e had set me up on auto pay (or so I thought. ?)But THANKFULLY, the kindest office manager ever was still there when I arrived. She went through and corrected every mistake that the call-center operator had made during my telephone reservation.She took me to show me how everything worked and where my unit was located. Even with all of the mistakes that were made, she made up for all of it with her professionalism and beautiful customer service skills.The climate-controlled building was clean and the temperature was perfect. I was glad to see that they had carts to use for bringing things in and out of the building because the call-center operator told me I would have to bring my own. (Bless his misinformed heart.?♀️?)I also think that the amount charged for the unit was very fair. I'm glad to be moving from my current storage to this much closer one, largely in part because of Hanna and her kindness in helping me to settle in.
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January 2023 by Toni JG
I was very pleased with the service at iStorage. Erick was a great help and very patient with me. I would surely recommend the 5503 Almeda location.
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December 2022 by Casey Rodgers
Do not rent here. Hanna the “assistant manager” has a horrible attitude and would rather argue with customers about nominal issues than perform her job properly. She called the police on me after she instigated an argument over use of a trash can on the property. She came out of the office screaming and threatening to charge my account $400. We kindly told her we would remove the items we placed in the trash, as we were not aware of policy. That wasn’t good enough for her. She then went into the office and turned the lights off for the next 2 hours and refused assistance to all customers on site. The police arrived and agreed that she was intolerable and laughed at the situation. There are homeless people living in the units, but she decides to call the police on legal customers instead. This facility was great before iStorage took over.
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December 2022 by Victor Guerra
Great establishment. Clean and smells nice. Friendly service. Quick and efficient. Erik was professional from start to finish. Will recommend this storage facility to everyone in need.