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January 2024 by Rudy Llanes
This is the cleanest and friendliest storage facility I have ever dealt with. Move in was easy. When I no longer needed the space, the manager quickly helped me. I highly recommend this location!
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November 2023 by Kristen O
John, Dania, and the rest of the team have been extremely helpful. Our business had rented a unit at this storage facility for business purposes. They have been nothing but professional and helpful during the entire process of opening, renting, and now closing the unit. Thanks again team!
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November 2023 by hannah blea
Came in today to look for an Until and John at the front desk was extremely helpful and got me everything i needed and was in and out within 15 minutes!! highly recommend this place and thank you to John once again
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November 2023 by Alicia Whitted
So sweet and so helpful! John really helped us to make sure all needs were fulfilled and walked us through everything step by step! We really appreciate the hospitality and great energy here!
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November 2023 by Jewell Walton
John is AMAZING! He is very helpful and professional. He made sure my unit was secure when I forgot my lock. 10/10 !
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November 2023 by Drew A
Just rented with this company because they had an online special and promotion currently going on. The staff greeted me when I arrived and John showed me the storage unit I was interested in. John was very professional and accommodating and I appreciate the great customer service. Facility is clean and well maintained.
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November 2023 by Kristen Lavielle
Clean facility and manager John was cleaning it before they opened at 10. Great specials and I thought he was very professional. High hopes!
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October 2023 by Wayne S.
istorage pricing practices are fraudulent. I was charged from the date I made the reservation not the date I reserved it for. I have tried on numerous occasions to contact them with no response. I filed a complaint with the better business bureau, which they did not respond to. Theit management is either shoddy or fraudulent. Buyer beware.
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October 2023 by Sirley R.
Excelente customer service by John , my unit is very close to the elevator and property is very clean and quiet ! Totally recommend this place .
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September 2023 by Crystal H.
Dania the Property Manager at the Houston Memorial City location handled my customer service concerns with extreme care and professionalism , I've come to Not Expect good service of humans/businesses of late; but in spite of me Dania actually listened and took the needful measures to Retain me as a customer and solve all which concerned me. (Billing)I'm grateful and encourage others to Do Business with people/businesses who care after the contract is signed. Thank you I-Storage for putting "I-care" and "I-I value " in your mission to serve your community.
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September 2023 by Manny Roca
It was a great experience; the front desk attendant was very helpful and friendly. The security system is very good.
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August 2023 by Daniel G.
Pathetic. First, this business was sold last year and is no longer called Pro-Guard. **Looking at the dates shown here, the good ratings you see here are from the time of previous owners.** It now belongs to the chain store iStorage, which thinks they can run mini-storage like an Air-bnb out of an apartment complex somewhere. Trouble is, they then RAISED RATES A LOT rather than selling anything cheaper, and everything else they provide is DOWNGRADED. Customer service now is almost nonexistent. Office is usually closed during the posted office hours, and the bathrooms locked as well. No one is there. Security has gone into the toilet. No one lives on the premises anymore. Security cameras don't seem to be on. Carts missing. Floors dirty, not swept. No trash cans. Then they hit you with a stout price increase; It's up at least 25% while service has been cut through the bone. This place is now god-awful and the company deserves bankruptcy.
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August 2023 by KK A
I came to see storage units and Dania was amazing. Very helpful with great customer service. I signed up for a unit and would recommend!
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July 2023 by Ruby Tollett
Affordable storage. Minimal walking since you back your moving truck up in a dedicated loading/unloading parking spot and are just a few steps away from elevator.Would have given 5 stars but there was an internet loss when I arrived to signup and then my elevator code didn’t work so I had to go back to office and get a temporary one.Staff that helped me was friendly and facilities were clean.
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June 2023 by elli003
Manager Candice is very helpful making turn-key process professional and painless. Facility is new, clean, well kept and All-AC. Location is easy in and out. Great loading docks too.