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December 2023 by Jerry Chen
Martin is amazing. Wonderful with follow up. He explained about the different dye lots. 100% use him for the future.
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September 2022 by Amanda Tharp
Very disappointing experience (and I try not to write negative reviews).My first order with ProSource, I purchased and paid in full for two Caesarstone slabs. I received notice that my slabs needed to picked up immediately, but when my contractor arrived at the Caesarstone yard, he was told he could not pick up because ProSource had an unpaid bill at Caesarstone (completely unrelated to my order) and my material would be withheld until their outstanding invoices were paid.ProSource then advised that my contractor would need to come back another day while they figured out the issue internally. He went back twice only to be told the exact same thing (each attempted pickup I incurred a $100 fee).After the contractor was finally able to pickup the material on the third try, and a lengthy back and forth with ProSource, they initially offered to reimburse me $300. Since then, according to the store manager, the owner of the company does not want to reimburse me and "the issue is out of his hands, nothing he can do."The products sold at Prosource are widely available at other vendors. Take your business somewhere with better customer service, they lost my business over $300.
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February 2022 by Jim McDonnell
I recently worked with ProSource on replacing flooring in my home. I worked with Thomas, who was fantastic, but I could see/sense the professionalism, hard work, and customer focus of the entire staff.They have a huge supply of manufacturers and types of flooring. Thomas helped me work through this myriad of possibilities and find exactly what I was looking for. They are in process of installing right now and I couldn’t be more pleased. Installed looks exactly like the samples, etc..Thomas was a huge help as I am not an expert ( the exact opposite). Whether measuring, explaining terminology, expediting delivery, or working through last second clarifications, he had time/patience to make sure I knew what I was getting. This all happened from Thanksgiving through YE when it is very difficult to contact people and arrange deliveries. His perseverance allowed the sourcing and availability to meet my schedule.While not dealing with a number of other employees, they all came across as very professional and hard working.They have great customer service and I would highly recommend them to anyone who wants highest quality, price competitive, customer focused supplier willing to spend time to make sure happy with purchase.Jim McDonnellKaty, Texas
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January 2022 by Dana Stewart
My husband and I just worked with Sean McCabe directly at ProSource and he was extremely helpful and knowledgeable. We just picked out flooring for our new build and he made it so easy. He was patient and so kind and even went above and beyond to deliver a floor sample to our current home in Bellaire. We're so glad our designer introduced us to him and we would definitely go back to him for future flooring needs. Highly recommend asking for Sean the next time you need flooring!
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January 2022 by Kenny Brunette
Excellent experience at ProSource Houston working with Sean McCabe! We were fit in on short notice and they had an extensive selection of carpet. Sean was very knowledgeable and helped us navigate through all the options available.
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November 2021 by Adriana Vaughan
Excellent service! I am a local Interior Designer and have worked with many flooring showrooms before. The Prosource staff at this location is ready to serve, meet your standards and high expectations. I work with Sean McCabe directly for all my projects, and have been happier with everything he does for my projects. You will not be disappointed if you come here for all your new construction or remodel needs.
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November 2021 by Sukhbir Singh
They have great selections of Hardwood and Vinyl floorings. Customer service was exceptional. Sean McCabe was great and spent 1 hour with myself going through the showroom helping me color match my flooring. Even though I did not end up making the purchase from them solely due to the fact that I put my home project on hold for now. I highly recommend using ProSource for all your home projects. Will be definitely coming back to them in the future.
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September 2021 by Juan Martinez
Sean and I have done several projects over the years and he never disappoints. He always responds on time, is very polite, and helpful. I would highly recommend Sean for any projects you need.
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July 2021 by Ashley Evans
I have been working with Sean for a few months now and he has been a joy to work with! As a designer, finding reliable, professional, detail-oriented vendors is a vital part of the industry. Sean has made my client projects hassle free and stress free. He does a great job keeping me informed on timelines and is very quick to reply to my inquiries and any questions I may have. I couldn't recommend working with him enough!
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June 2021 by Gaston Soto
Great place for all your flooring needs !!!!
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June 2021 by Cynthia Studenko
Wonderful selections and helpful stall
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May 2021 by Baovy Nguyen
Excellent customer services. Dan and his coworkers were very good in helping us what we needed and throughly explaining what flooring would fit better with our budgets and needs.
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April 2021 by Richard Monroy
Lazy warehouse help. I had to load 2300 sqft of hardwood flooring on my own . Guys just stood there watching me
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April 2021 by Ray Garza
Everything is well Organise and a nice show Room
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March 2021 by Jon Ruehle
We arrived 5 mins before closing. The guys there were great! Very patient, and were able to get us samples on short notice
