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April 2023 by B H
Very helpful, I have been with them for over 5 years. I never had an issue with them
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December 2022 by Roger Miller
I use this bank for one of my vendors, nice to deal with.
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January 2020 by Martha McKnight
Excellent customer service !They remember your name and greet you whether it be inside or the drive through and are always very helpful .
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December 2019 by Shirley Duplechain
I have always had good experiences with this bank. They recognize me even in the drive through. I accidentally sent my Sam's credit card that had my picture on it, for my ID, and since they knew me, they cashed my small check. I was apologetic, and kind of embarrassed, but teller just told me that she knew it was me, so no problem. Made me feel trusted, and appreciated. Thanks Prosperity.
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September 2019 by Casey C.
Wow talk about poor customer service. You would think your job as a bank teller and dealing with people all day you would be helpful and nice. Not at this bank! Extremely rude, not helpful and treated like a criminal. I wish I could give this bank zero stars. I highly suggest whoever is in charge of this bank to teach your tellers to be a little more friendly. Not sure why anyone would bank there
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May 2019 by Al B.
Had a 2 year CD coming due at another bank. Called and got the rate for renewal, which was mediocre. Called my bank, Prosperity - Heights and their rate was much better. Cashed out the CD. Deposited it at Prosperity Bank - Heights at the rate quoted. Two weeks later I got totally different papers with a much lower rate. So, now I'm stuck at that rate for 2 years. So, all the time taken to investigate getting a good rate was wasted. Very disappointed.
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April 2019 by tania vargas
Went in to the bank at 5:50 on Friday ready to open an account with them. I started talking to the new account woman asking questions and she said well we have 3 minutes left until we close. So at that point I got up and left, Poor customer service. I will not be doing business with this bank.
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December 2016 by Gary Bohnert
Professional and friendly. Even the Harris County Sherriff on duty greets me with a smile and a "Good Morning!" She smells great too!
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October 2016 by Rufus
Professional and very accommodating staff.
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August 2016 by Belly G.
This is one of those old-school banks that don't have a bulletproof glass between you and the teller. They have some iron bars instead. The good: The bank is almost always empty. Maybe one or two customers in front of you at the most if you want to do any business here. The bad: There's usually only one or two tellers working - one who handles the drive through and one who handles the counter. So if the one or two customers ahead of you happen to have some long business to do, then you're stuck. Everybody's super friendly. No complaints.
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April 2016 by charles fielder
I have banked here for many years. Always good service and people who go the extra mile.
