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June 2025 by WhatTheHack
Crazy how they got their own employees giving 5 stars review, worse branch if jennifer still there i hope they change to a new professional manager that actually knows what they doing and employees
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April 2024 by Lizzette Pedraza
Staff is very friendly, the manager Jennifer, always greets me upon entrance. The personal banker Dolores is very trustworthy and knowledgeable, she really takes her time to build a relationship and understand your financial needs. She answers all of my questions and concerns diligently and breaks things down thoroughly.
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March 2024 by John S
Unprofessional people working there, includes the branch manager jennifer and her tellers lack of respect and racist. Is not the first time
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March 2024 by AlphaVines Ki
Worse branch i ever been had bad experience
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March 2024 by Mortal Beatz
Nice area, I went today and they were rude to me also when I was leaving i hurd inappropriate words also they told me how much money the branch have and also what date is the deposits. This location is very unprofessional
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March 2024 by David Kaufman
Excellent location
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August 2023 by Doug Sheridan
Had very bad experience in July 2023 with a personal banker assigned to "help" me resolve an important issue related to an account opened at this branch. Not only was she not helpful, she came across as if I was actually inconveniencing her. I finally had to go to another branch to get the information I needed.
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August 2023 by Kirubel Tafesse
Horrible branch with horrible staff. Starts from the manager goes all the way down. Never with Prosperity because of this incompetent branch.
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July 2023 by Phillip Sheridan
Had very bad experience in July 2023 with a personal banker assigned to "help" me resolve an important issue related to an account opened at this branch. Not only was she not helpful, she came across as if I was actually inconveniencing her. I finally had to go to another branch to get the information I needed.
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September 2022 by Basim Zabak
Lack of respect for customers and their time. I had an account at the old Bellaire bank and was bout out by prosperity and has gone downhill. I took a check I received that was wan of their depositors. After taking my license and telling me it will cost $30 to cash I was told it would take 3 minutes to variety the check even though it was their depositor. After 10 minutes she calls her manager and 15 minutes after that they tell me they can’t verify until tomorrow. I left and took it to p n c and cashed it in a few minutes with no fee. I am glad I no longer have an ac pint with these people. Unprofessional.
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June 2022 by huey bummy
Pass on this one. There's a reason they have so few customers. Go somewhere else, this place doesn't have a clue. Why bank somewhere small with no one else? Slow
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August 2021 by Claudia Otero
The service is great, really kind People, nice bank
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January 2021 by Vincent Powell
Jennifer and her team at the River Oaks location lack customer service, people skills and communication skills. Not sure how long this will last. HORRIBLE EXPERIENCE
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October 2020 by Jose Antonio Ramos
Good customer experience and outstanding response time. The Prosperity team is very customer oriented and easy to talk to.
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October 2020 by Jose Ramos
Good customer experience and outstanding response time. The Prosperity team is very customer oriented and easy to talk to.
