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September 2024 by a swhdental
I don’t usually give businesses bad reviews without 2nd and third chances but this bank/this location……
I’m a small business owner that banks with Chase, Frost, Bank of America and prosperity.
Prosperity takes the prize for having unfriendly, unprofessional employees with horrible customer service. From tellers to the people that seat behind the desk….especially, this location is horrible….they feel burdened when you come in. I’m no longer doing business with this bank. I highly suggest you look for a different bank before you burden these employees with tasks (they’re hired to do).
I had a business account & tried to open another one…the lady behind the desk wanted all the documents needed as if they don’t know anything about my business….this is just one instance…..one time, the tellers were having a personal discussion while I’m waiting in line with no one in front of me……they decided to make me wait while they chitchatting…..another time, the drive thru teller decided to have her breakfast while I wait!….you can’t make these things up!!…
Go to FROST BANK for personalized service….if you want convenience, go to CHASE….
I laugh when I see the Prosperity CEO on TV Commercial bragging how good their bank is!
May be the upper management should drop-in at some of their branches unannounced…like a real business leaders….
STAY AWAY FROM THIS BANK…plenty of retail banks and online banks to choose from….
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August 2024 by Ursul Valentin
I always have a great experience at this branch! Great, beautiful and positive energy people work down there, Fabiola was amazing helping me open a bussines account!
Thank you!
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July 2023 by Manuel Puentes
Like most other major institutions prosperity Bank has chosen to let each bank manager run each separate Branch as they see fit that being said don't go to the one on 59 and beechnut it is a nightmare everyone looks like someone peed in their
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October 2022 by Lisa C.
I have been a customer of Prosperity Bank for over three years and I have received excellent customer service at various branches; however, when I visited the Gessner/59 South Branch the reception was very poor. I requested a withdrawal and was told that the system was down. I asked if they could still process even though the system is down. They said no that they could not do anything. I proceeded to call the 1960 Prosperity branch in which I have received excellent customer service. I spoke with Cathy and she transferred me to Cindy Harris. I explained the problem to Ms. Harris and she said that this is not how the process works. Ms. Harris also said that she would contact this branch and inform them as to how they should have handled this matter. Ms. Harris contacted me soon after she spoke with the the Gessner/59 South Branch and said that the banking staff will be able to help me with my request. I had already departed and I have no intentions upon visiting this branch in the future. I would like to say thanks to Ms. Harris. Ms. Harris is the main reason I bank with Properity Bank. The matter I encountered today was very disturbing.
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June 2022 by OG Kutchi Dholi
This lady has no idea about the bank and is running the bankSo so so so so bad service byAna trevinoShe has no idea what she is doingDon’t go there save your time choose different locationThat’s her
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June 2022 by Percussionist Zubair Music
This lady has no idea about the bank and is running the bankSo so so so so bad service byAna trevinoShe has no idea what she is doingDon’t go there save your time choose different locationThat’s her
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May 2022 by Zuber Bhimani
This lady has no idea about the bank and is running the bank
So so so so so bad service by
Ana trevino
She has no idea what she is doing
Don’t go there save your time choose different location
That’s her
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March 2022 by Sohil Vasaya
Very poor service! Waited 20 minutes for deposit less than 500! Worst branch
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August 2021 by juan g zavala
Very good service and kindness that I received,
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May 2021 by Marcella Rodriguez
Nancy Lagunas was SUPERB!!!! She was always available to answer my questions and was excellent at explaining all information to me.
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August 2020 by Kevin Guzman
Terrible staff, they don't serve people because they are talking to each other, and they are slower than lazy people!
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September 2019 by Shaun Hawk
For this bank has a whole, Terrible! The worst bank I've ever used in my life. One star is a gift for this so called business.
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May 2019 by Yenifer Herndz
Rudest staff ever
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January 2019 by Earlene Drayden
Always good and an excellent professional financial institution
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August 2018 by Ortega
I hate this bank. I always have issues that I don't have in another location. The only reason I come is because they open on Saturdays and are open late.
