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September 2024 by Diane Stotz
I appreciate working with Mya with the security of our storage unit.
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September 2024 by Lindsay Walsh
My mother and I have been renting storage units here for the better part of a decade. Mya has really gone above and beyond to keep our business, has been immediately responsive and extremely patient with both of us during a difficult time. We have had phone calls from them on the rare instance when one of us has inadvertently left one of our units unlocked. The service has always been impeccable and my belongings remain intact through climate control and good safety measures. Cannot recommend this place enough, and Mya specifically. Thank you SO MUCH Mya.
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August 2024 by Peter Techmanski
Super cheerful and helpful manager at this Location. Helped me so much in my downsizing storage spaces. PDT
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July 2024 by ghaith marji
Hiwot gave an excellent tour, and I was happy with my visit.
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July 2024 by M Boogey
I came in person to complete a rental without a reservation and Mya was very resourceful and had no problem helping me figure out which unit size was best for me. She made this process quick and easy for me
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June 2024 by Amber Harris
Service was quick and easy. Mya was very helpful assisting me with choosing the right storage unit. Highly recommend if you need storage in the River Oaks area.
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June 2024 by Ryan German
Hiwot helped me find my unit when it wasn’t on the floor I expected. Move in was smooth! My only complaint would be that the magnetic door holders are broken so you have to bring your own doorstop if you’re moving large furniture in.
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May 2024 by Eric David
Hiwot is a very sweet person she has very good customer service she helped me find the right size storage unit I really thank her
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May 2024 by derrick ervin
I’m not sure what my expectations were from the staff of a storage unit but it certainly was this. The customer service at this location is top tier! I have had dealings with Miya and Hiwot who was from another location and my encounters have been absolutely superb these ladies have not exhibit an ounce of laziness or disrespect or aloofness about their profession. I had an issue at my unit which required both of them to walk to my unit on separate occasions and they did so unhesitatingly and with a hint of attitude. Man I’m in awe of the level of professionalism and customer appreciation…keep up the good work guys well in this case ladies
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March 2024 by Glenn Colton
Rebecca on Center Street was so great and helpful to me! She took her time because I am disabled. Please give her a big raise !!!
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March 2024 by Marc Simpson
Mya was very helpful. I had to change units and she converted me to a large space with no problem very polite.
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March 2024 by M Pham
This was my first experience with a storage space and I chose this location to put some of my folks' things away as they relocated because of the positive reviews. There are literally 2 other Public Storage facilities within a mile and I discovered they're all in a competition to get the best reviews. The employees are incentivised to be the best in the area which is why you see so many reviews including the names of the on-site manager. However, this internal competition has actually resulted in objectively stellar customer service!The person who was on duty when I moved in was friendly, helpful, patient and knowledgable. She also didn't cut any corners and was insistent on the security policies which put my mind at ease about the facility.The facility itself is clean, well lit and had 3 large moving carts available which was enough to accommodate myself and about 4 other people/families who came and went during my move in. My only complaint is with the app's 'unlock' feature which was very frustrating because of connectivity issues. You're better off using the secondary 'input code manually' option which worked 100% of the time vs 20% for the app's unlock button.So although the tech integration between the building, elevators and the app are impressive, they are dramatically undone by the building itself. This might be alleviated by making the window of time much longer for the elevators to be "open" after pushing the app button, or simply switching the default method to manual input after 3 connectivity failures with a notification explaining why the manual version is being recommended.Anyway, none of that subtracts from the stellar way this facility is managed and the very high customer service levels from apparently all the staff. In addition to the on-site staff, the regional manager deserves kudos for treating their employees well and incentivising them in a way that results in a win/win for both staff and customers.
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January 2024 by Julian Gutierrez
I just found out my storage unit got robbed!! Do not store your things here if you want them to be safe!!
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December 2023 by Ebony McFarland
Maya’s professionalism is second to none! I appreciate the ease of service during my move that is otherwise stressful!
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December 2023 by Kristina Carter
Mya was very helpful, she made everything so easy for me. She was attentive to my needs and listen to me ! She definitely deserves a raise she really went above and beyond
