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March 2024 by judi root
I called yesterday to figure out what size storage I need to move in how much storage prizes were and I spoke to Wendy m who was so helpful in guiding through this very stressful time!I am very grateful for all her help.
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March 2024 by Wootee Woo
I Came In Tuesday and this nice lady named Infant helped me get a unit with no hassle. She was real respectful and well spoken and I got the unit with 0 issues.
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March 2024 by Isaiah Fleming
I went in about two days ago to rent a unit and the service was impeccable, I was greeted as soon as I walked in and by one of the nicest person I’ve met in a while. Although she was by herself and had multiple customers she handled the business accordingly and I commend her for her performance. I never write reviews but this outstanding lady deserves one for a job well done I was able to tour units to find the best one for me and it was all thanks to her “Infanté” I think is her name. Thank you for a great experience and a job well done!!
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January 2024 by Dyneshia Malone
I Technically don't have a storage unit here, but some of my stuff is stored his in a friend's unit. Today is Jan 4 2024 at 10:58 am. This location is 9420 main street. We arrived at 10 am to grab some stuff from the unit only to see the unit had been locked. My friend failed to make a payment back in November but has caught up since then. It should not still be locked in January. So we go to the office to figure out what happened but there hasn't been anyone at the desk for almost an hour now. No one is answering the phone and no one is being held accountable. Thus is outrageous.
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December 2023 by Joyce Williams
Miquel was very helpful& knowledge able.He addressed all my concerns.Facility was formally Security Storage. Transition was very easy. You should have more employees like him
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December 2023 by None Ya
I have to be honest this has been an all-around bad experience. The property manager is completely unavailable. If you call you’ll get a computer and then I’ll send you to another computer and then it will ask you to leave a message in the property manager will return your call which they will not. I can set up auto pay, but the auto pay never works and you always get a $20 lazy after several months of this, I went again after the auto pay Did not work and it said that there was computer issues and that public storage was going to fix these issues and that’s why the auto pay doesn’t work so I had several months of $20 charges that were not my fault and again I cannot get a hold of the property manager, or anybody else
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October 2023 by Kizmet Barnes
The WORST!!!!!….My things have been in a storage unit at this facility since March of this year and definitely way pass due on getting my things out….The nearly $30 rent increase since Sept with the new total being over $200/a month, the ghetto office manager, and the harassing phone calls is ridiculous….They will NEVER get any more business out of me….Sorry at it’s finest….
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October 2023 by Amaya Williams
I had a great experience with getting my storage unit! The employee Shavon Caldwell at store #25529 was great. She had a great demeanor and was very helpful with explaining my fees and documents. Would highly recommend this location for all your storage needs!
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October 2023 by Janese Johnson
Ms. Lashonna is amazing !!! I originally got a storage unit at the facility across the street but the rep wasn’t in there so I came to her and she took great care of me !!! Even gave me a phone case for my phone !!!
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October 2023 by T Will
Lashonna was great easy to work with and great service. I would recommend anyone to come a storage unit from here!!!
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August 2023 by Jasmine Smith
The lady in the office was nice and very helpful when I went to put my things in storage. I will say however that I wasn’t a fan of the phone not being answered and having to wait 10mins outside the office to get my code to the gate. I assumed this was a one time thing, however it’s clearly not. I’ve been up there twice since then, once to retrieve my things and try to drop the keys off and another to just drop the keys off but no one was in the office and I couldn’t wait all day. I’ve also been calling for several days as well, but no one ever answers the phones. Please do better in these areas! I do not want to have to pay for a unit I am no longer using, but it seems I might have to since I can’t catch anyone to tell them I’m done using it and return my keys.
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August 2023 by Vibin With Mimi
Lashonna was super sweet and she was very helpful!! The location was nice.
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August 2023 by Micheal Sutton
Ms. Kim what more can I say then that you absolutely a pleasure to work with. I went to public storage today and was greet3d with a pleasant smile and and happy to help attitude. Although it was almost 107 she said was more then willing for me to come inside and cool down for a bit while she worked on my account. She answer all my questions and was helpful in every way. I thank you and wish we had more people customer service like you!
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August 2023 by Regina Littleton
Kim went above and beyond to help our company . Great customer service !
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June 2023 by David Holt
We’ve used this location since 2017 and it’s been a great experience. The staff is nice and the facility is secure. I recommend.