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March 2024 by beth reynolds
Dora offers excellent customer service. The single star is for the price increases. My unit has tripled in price over the last 18 months. Went from $57 to $201 a month.
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March 2024 by Matthew Cortes
Thank you Dora for your excellent customer service and understanding in my situation to better assist me! Will recommend to friends and family! ????
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March 2024 by Joel Urbina-Gomez
Great place
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January 2024 by Mayuka Lakshani
I don’t recommend this place. If I can give them 0 starts I would. They change the our lock without informing us and when I went to ask about it the front desk girl gave me an attitude saying an email was sent out months ago. I did not receive any email. She has no customer service skills and very unprofessional.
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October 2023 by Jacqueline Thompson
Vikki is the nicest person ever….very helpful
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October 2023 by Cortez Rayford
Prefect place to come and thank you so much Vicki for your help
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October 2023 by Walter Young
Online service and customer service was deplorable.But the service rendered by Tina at the kiosk was professional, courteous, and pleasant. I recommend promotion and raise.Walter
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October 2023 by Justin T
This Public Storage has been most helpful when I needed to move things around town and store a vehicle for work. It's clean, affordable and the staff is upfront and fair.
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October 2023 by Ernest Everett
I spoke with ms Vicky she was awesome and very helpful great service ???
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October 2023 by Davison Iregbu
Ms Vicky so helpful good to me. I couldn’t have done this today without her
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October 2023 by Swan C
Ms. Vikki was very helpful and went above and beyond. Thanks a lot! Big kudos!
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September 2023 by Angel Gabriel A.
i rent the unit 678 an we went 3 days after and i found the lock and a death huge rat and wasn't something new, obviously nobody check the unit and when i ask to someone to clean up, she told me is going to call me and she never did it, so we clean that. was disgusting. I have pic and video if someone need it. My name Angel Gabriel Albornoz 832-757-2285I hope I have a discount for this.
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August 2023 by McKinley Darden
Mrs. Vicki just saved us!My mom is moving to houston from corpus and we needed a storage unit. PUBLIC Storage accidentally rented us an outside u it and there were a bunch of hoops to jump through to get transferred.Mrs. Vicki saw me struggling and basically walked me through the entire situation.We were up against the clock but thanks to her we will be getting everything g taken care of. Self service facility ? Great concept but I prefer a human being that cares as apposed to a kiosk.Could not have done it without her help
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August 2023 by Chantelle L.
Please do not utilize this facility. It is badly infested with roaches. Building 7 has had several complaints. The workers and managers do not call back and have no empathy. Everything I own is badly damaged, everything I have worked for my whole life. Kevin is the property manager. Here is his number (707)595-8472 and his extension.9742. It took 2 weeks for me to get a response about a resolution. I moved my things into the unit because of a family emergency and my things have been there less than a month. They regularly spray for pests which evidently is not enough. When I explained my situation, I was met being rushed off the phone and no apologies for lack of urgency and unreturned phone calls. I am very sad that I will need to start from scratch with everything I have worked for my whole life. I move into a new apartment today and I have nothing that I will be able to take from my unit. I just wished people cared more because you never know what people are going through. I will take the advice of the manager and try to have them spray the unit however most things will not be able to ever be used again. This business does not care for the hard working people who pay their money to have their things stored here
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August 2023 by Channel McKenney
Very Easy to move in. Ms Yolanda was great help during my whole experience. I would definitely recommend everyone to come down and receive this great customer service.
