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October 2025 by Maci Moore
I paid full price for a unit in “a/c” only to walk into a unit that was probably hotter than the outside units, full of cobwebs, pitch black and two lights that did not work. When I brought up that the lights didn’t work, I was handed two lightbulbs and asked if I had a step stool. I didn’t mind doing the work, however, I put the lightbulbs in and they didn’t work. Turns out there is an electricity issue. Perhaps why it’s also so hot back there. When reported, instead of offering other units when I asked (due to moving my whole home in there) I was told there were no other units my size and a work order would be put in that would take 3-4 weeks. I asked 2 days prior about the location to see if I could move and I was told there were 6 units my same size, on the same row available.
BUT WAIT! IT GETS BETTER! I am then told that if the unit is full when the guys come out to work on it, I will need to come move my items out for them to finish the job and have working lights. But no worries, they will call me when that happens so I can remove my items from their broken unit.
To say that I’m less than satisfied with this unit and storage overall, is an understatement.
I never received a phone call back about my inquiry because Michael “figured he would run into me.”
I passed on cheaper options just in case and now I am completely regretting that. Go to Extra Space Storage, where they are renovating their units and buildings - it’s literally spotless. Moving is stressful enough. They should make it their number one priority and a seamless process for their only job to deliver a clean and ready/working unit.
To say I’m disappointed is an understatement. In my years of customer service, this would never be a “solution” to someone simply asking for the lights to work in their storage unit that you cannot see inside. This is lazy, neglectful, and most of all worrisome of what all will get into my items before I get them out. I understand storages won’t look like a staged home. I do expect a quick walkthrough maybe knock down some cobwebs and check the lights though. Delivering what you purchased for a storage unit is a bare minimum ask.
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September 2025 by Nick Arrighi
Michael the manager was very helpful and understanding. We needed special attention and time, and he was willing to listen and take extra time with out needs. I would recommend this location and Public Storage as a whole because of his actions.. 😀
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September 2025 by Lydia Arrighi
I Had a great experience at this location due to the Fact that the manager Michael was so helpful understanding and supportive. He was willing to go beyond the normal expectations and help when he didn’t have to due to my situation. He helped me find a way to accomplish what I needed to do with the lease amount stress as possible. Thank you Michael for all the help over this last stressful month.
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August 2025 by LADETTE MORRISON
MR MICHEAL WAS AN AMAZING HELP TO ME HE IS EXTREMELY PATIENT WILL TO MAKE SURE U GET THE MOST FOR UR MONEY WHEN THEY HEIRED MR MICHEAL THAT WAS THE BEST THING THAT COULD HAPPEN FOR PUBLIC STORAGE HE KNOWS THE BUSINESS VERY WELL AND HE TREATS U WITH THE UP MOST RESPECT THANK U MR MICHEAL
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August 2025 by Xing Xu
great service. Michael is very responsible, patient and gave us a lot of help
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August 2025 by Gerald Jones
Michael has great customer service. He helped me find the right space for my needs.
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August 2025 by Paco Reyna
Michael was very patient and helpful with my rental.
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August 2025 by Jane Opeilnque
Michael was very helpful. Made everything stress free
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July 2025 by A Jones
I’ve been dealing with Public Storeage off and on for years and this location is the worst. They open late close early and no one’s ever in the office if you need boxes or any type of help if I could leave zero stars I would.
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July 2025 by Cynthia McRoy
Great customer service 👏
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July 2025 by Donichica \u0026 Raymond Banks
Michael has been a great help.
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July 2025 by Vee
This was my first time Renting a storage space, I had this Unit 411 for 16 months Rent went up twice at 11900 Katy Freeway Houston Texas 77079 is a Joke If I had known the hours of operation at this location I would have never rented Here 9:30 to 6:00pm are Bankers hours and not convenient for customers to come and go on a couple of occasions I’ve gone by and the air was barely running The air came on right as I arrived to the Unit it was already 90 degree weather on the day I moved out there was no air in my Unit at all looked like there was some silver foil covering the air vent I paid on time each month for Climate control I believe the air is turned on maybe an hour before opening, the hours for this location are so they can turn the air up and down I was also locked in twice the day I moved in and had to call Over Night headquarters to unlock the Gates the movers even said that they would tell everyone not to Rent at any Public Storage they need to put arrows or signs to let people know that You exit at the far end of the building the employee even parked His vehicle behind the office door which blocked the movers from turning and they had to back out when leaving with a Big Trailer I had to rent at the Building across the Freeway at 10801 Katy Freeway Houston Tx. 77079 because of the hours this location much better hours 6::00pm to 9:00 easier move in and out Newer Building, If you decide to Rent at public storage go in person don’t rent over the phone go to the Newer
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July 2025 by Joe Garcia
Nice facility
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July 2025 by Matlock Finance
Michael was a great help.
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July 2025 by christian yanez
District manager reached out and we spoke about an issue I had with my unit. They took action and resolved the problem.
