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April 2025 by Matthew Schafer
Terrible experience. These people closed the lab 20 mins early. I had an appointment scheduled for 5:10 and they should have closed at 5:30. Unbelievable
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March 2025 by Toyia Chenevert-Henderson
I cannot recommend Eileen enough! She is an incredible phlebotomist who always makes me feel at ease. I drive 45 minutes just to have her draw my blood because she is that good. She is gentle, professional, and I barely feel the needle when she works. If you have any anxiety about blood draws, Eileen is the one to go to!
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March 2025 by Demetris Washington
This location was close to my job I scheduled an appointment, I checked in a few seconds someone called me to the back told me her name was Eileen she was very professional and knowledgeable my whole entire visit from checkin to leaving was maybe 7 minutes.
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March 2025 by BRENDA FLORES
Took my 5 year old son and Eileen who attended my son was soo awesome with him she explained what she was going to do and if he had any questions and he spoke to her in a soft voice telling her he was scared and she told him it was ok to be scared but everything will be ok and he did sooo good did not even cry or scream I highly recommend Eileen if you have any little ones that need labs. After she was done he tells her you are the Best Doctor lol. I highly recommend this location.
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February 2025 by Warner Hernandez
This people are terrible and have no willingness to work at all!! I arrived to the clinic there was absolutely NOBODY there, and they made me wait until my scheduled appointment?? Mind you there were 4 or more people there who could have easily taken me in and let me out, is just blood work that I'm having done not a whole brain surgery! But No 4 or more people could not take care of one. Please schedule some other place.
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February 2025 by Arely Castro
Staff is horrible in this location!! They have such a bad attitude and a very poor work ethic! When I got there there was literally NOBODY in the waiting area or being seen and even like that they made wait 40 whole minutes! It was 5 or more people working and they could have easily just taken my blood and send me home! But no. Please schedule elsewhere
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February 2025 by Bárbara Fernández
Excellent experience
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February 2025 by Nigel johnson
My compaint concerning my recent appointment to Quest Diagnostics at 7400 Fannin is not with the lab, but with the garage parking system and the cost of parking in the garage. There was a problem with the parking system that caused me to miss my scheduled appointment, I had to reschedule for later that morning.
In the future I will consider driving the extra distance to a lab that has easier accessible parking and less expensive parking rates or even better no fee at all for parking.
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February 2025 by sanjana rajan
I had a disappointing experience at this particular Quest Diagnostics location. The staff member who attended to me—an elderly African American woman with a shaved head—was unprofessional, rude, and lacked empathy and proper etiquette. Her behavior was unacceptable for someone in a customer-facing role and healthcare.
I chose this location because it was convenient, but the lack of courtesy and professionalism made the experience unpleasant. I sincerely hope Quest Diagnostics addresses such issues and works to improve their service standards. I will avoid visiting this location in the future and recommend others do the same unless improvements are made.
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December 2024 by Lynn C
$10 for parking! You have to do it online or they fine you and send it to collections. Parking used to be free at this location!
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November 2024 by Jo L.
I do not recommend this QD location. Unlike the other businesses in the building, they do not validate parking. Free parking is covered for up to 15 minutes. The garage rates are expensive. My appointment took around 20 minutes and I had to pay $8.99 for parking.
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November 2024 by Lloyd Lewis
Nicole and Zion were very pleasant to work with. They were friendly and very personable. This location is one of my favorite.
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November 2024 by Ms. Tori Victory Boyd
I am so thankful for Eileen. She is very professional, kind, and compassionate. I am a very hard stick, but she was able to draw my blood on the first try. This never happens for me . She is experienced and truly a blessing. I'm so grateful I was led to her.. She had alot of patience . Job well done.
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November 2024 by Bear Moffett
Since they closed the Quest location in the TOH I had to come to this garbage location and pay again for expensive parking (13$) so I can listen to a dude have a speakerphone call as if he’s in his private office. I made an appointment at the kiosk and then waited for the two people in front of me. They then took the lawyer l, saying he had an appointment. When I mentioned my appointment time which had passed 20 minutes ago they shut the door in my face. Poor treatment for a disabled patron. Only one staff drawing blood.
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June 2024 by JCA
Excellent friendly timely knowledgeable experienced service today by the entire staff at this Quest location. I was there for two hours to get three sticks an hour apart and saw a very efficient operation for the whole duration. They worked all the walk-ins into the schedule without long waits. I also hate needles, and all three sticks, by two different techs, were very tolerable. All the suggestions/complaints in previous reviews have been addressed. I'll definitely return to this location and highly recommend them.
